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Earnhardt Lexus - Service Center

Phoenix, AZ

5.0
266 Reviews

266 Reviews of Earnhardt Lexus - Service Center

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June 05, 2024

Thom was outstanding scheduled my appointment got me in and out for an oil change More

by Nldillow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Earnhardt Lexus responded

Hi Nldillow! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Thom provided outstanding service and got you in and out for your oil change efficiently. We appreciate your feedback and look forward to serving you again in the future! Regards, Bull Earnhardt Owner bull@earnhardt.com

June 03, 2024

Richard is great to work with! Always a pleasant experience. Car always looks great after work has been done. More

by kkralik1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Earnhardt Lexus responded

Hi kkralik1102, thank you for sharing your positive experience with Richard! We're thrilled to hear that your car always looks great after his work. We appreciate your feedback and look forward to serving you again in the future. Regards, Bull Earnhardt Owner bull@earnhardt.com

May 16, 2024

Bought our car during the end of 2021 They had numerous cars in stock and was fair with the deal Service dept was on point and drove back for service even though it was an extra 30 min drive The dr More

by jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
May 17, 2024 -

Earnhardt Lexus responded

Jay, thank you for choosing our dealership and for sharing your positive experience with us! We're thrilled to hear that you found the process easy and that our service department met your expectations. We'll be sure to pass along your kind words to Mike and Tom. Safe travels! Regards, Bull Earnhardt Owner bull@earnhardt.com

May 10, 2024

What matters to me the most is: Excellent Service! Great customer experience all around. 100%. Top notch. More

by cynthia.valley6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Earnhardt Lexus responded

Hi Cynthia, thank you so much for taking the time to share your feedback! We are thrilled to hear that you had an excellent service experience with us. Providing top-notch customer service is always our priority, and we are glad to have met your expectations. Thank you for choosing us! Regards, Bull Earnhardt Owner bull@earnhardt.com

May 09, 2024

Excellent service advisor Rick Johnson, all work completed on time, always have a free loaner to use while car is in the shop if I need it, and the showroom is in an excellent location. On my last s More

by Jim5737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Earnhardt Lexus responded

Hi Jim, thank you for taking the time to share your positive experience with us! We love that you received excellent service from Rick and that everything was completed to your satisfaction. We appreciate your kind words and look forward to serving you again in the future. Regards, Bull Earnhardt Owner bull@earnhardt.com

May 08, 2024

I have been coming here for a few years now to get regular maintenance on my GX and have had a pleasant experience every time. My service advisor Lindsey P has been a delight to work with, and is alwa More

by Hammonbennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Earnhardt Lexus responded

Hi Hammonbennett, thank you for sharing your positive experience with us at Earnhardt Lexus! We're thrilled to hear that Lindsey was able to provide exceptional service and make your experience extraordinary. We appreciate your loyalty and look forward to continuing to provide top-notch service for your GX. Regards, Bull Earnhardt Owner bull@earnhardt.com

April 28, 2024

Service was excellent and Lindsey Pierson did a great Job always helpful. everybody is always helpful More

by bbaird4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Earnhardt Lexus responded

Thank you for the glowing review, bbaird4! We're thrilled to hear that Lindsey provided excellent service. We strive to provide top-notch customer service and are delighted that our team met your expectations. We appreciate your feedback and look forward to serving you again soon. Regards, Bull Earnhardt Owner bull@earnhardt.com

April 25, 2024

I always get great service at Earnhardt. They listen to the problems carefully and make sure everything is addressed before returning the car, unlike many dealerships. Service is quick and More

by ben944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Earnhardt Lexus responded

Hi Ben, thank you for the fantastic review! We're thrilled to hear you consistently receive great service at Earnhardt Lexus. Our team takes pride in addressing your concerns thoroughly and efficiently. It's our pleasure to assist you in finding the exact parts you need. We look forward to serving you again soon! Regards, Bull Earnhardt Owner bull@earnhardt.com

April 03, 2024

Excellent service from beginning to end. I live 4 hours away from the dealership and Michael was wonderful rescheduling my appointment when needed. He was polite, professional and helpful! S More

by Sschaeffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Earnhardt Lexus responded

Thank you for sharing your experience, Sschaeffer! We're thrilled to hear that Michael provided you with excellent service and went above and beyond to accommodate your needs. We'll be sure to pass along your kind words to him. We appreciate your feedback and hope to serve you again soon! Regards, Bull Earnhardt Owner bull@earnhardt.com

April 03, 2024

Enjoy working with Rick. He's always on top of the service and available when needed. More

by Sandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Earnhardt Lexus responded

Hi Sandi, thank you for sharing your positive experience with Rick! We appreciate your feedback and are thrilled to hear that he has been reliable and attentive to your needs. If you have any further comments or suggestions, please feel free to reach out. Thank you again! Regards, Bull Earnhardt Owner bull@earnhardt.com

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