East Bay BMW

The people are very friendly, the work they do is good quality and the facility is nice and clean. quality and the facility is nice and clean. More

Salesman was patient and tried his best to work with me in getting a payment I can afford. in getting a payment I can afford. More

Prompt service when I got there. Very professional. Took care of everything. I needed them too. Very professional. Took care of everything. I needed them too. More

Have been customer for this dealer for 10 years. Most of the time, I like the way they deal with their customers: friendly, offer video summary of car inspection during each maintenance, offer lodge Most of the time, I like the way they deal with their customers: friendly, offer video summary of car inspection during each maintenance, offer lodge for customer while waiting. More

I had the pleasure working with Bruce Wong. He was informative and efficient, ensuring a seamless and pleasant service experience. He was informative and efficient, ensuring a seamless and pleasant service experience. More

My car had a back ordered part that resulted in it being in the shop for 6 months. The team was helpful in getting me a courtesy car. Shoutout to Wayne the car guy for being thorough when I picked up the co in the shop for 6 months. The team was helpful in getting me a courtesy car. Shoutout to Wayne the car guy for being thorough when I picked up the courtesy car, and to him again when I *finally* picked up my own car. My registration sticker expired and he helped me put my new one on!! More

Enrique and David made the sales process very seamless. I would recommend this dealership to anyone. They make us feel very comfortable. I would recommend this dealership to anyone. They make us feel very comfortable. More

I was pleased with the car I purchased however extremely disappointed in the post sales follow up. Because my paperwork went late to 8 PM, I was not able to take advantage of any teaching about the new car disappointed in the post sales follow up. Because my paperwork went late to 8 PM, I was not able to take advantage of any teaching about the new car and its computer. On the way home, I noticed a problem, defect, in the rear windshield. I conveyed these two issues to my sales person, James, who assured me it would all be taken care of. That was the last I heard of him essentially, I was ghosted for a few days and then nothing about how to fix the windshield issue. I continue to be unable to contact him, Oh, I see he has read my text messages. So buyer B alerted: once your sale is complete this sales rep may have nothing to do with you. More

Service was quick, professional and Marcus was extremely detailed on different service options I had. I was in and out much quicker than I originally expected so I had the rest of my day opened up! detailed on different service options I had. I was in and out much quicker than I originally expected so I had the rest of my day opened up! More

Both the service department and the sales team did a great job managing a complex situation involving my prior vehicle and getting me into a new one at a competitive price. great job managing a complex situation involving my prior vehicle and getting me into a new one at a competitive price. More