East Bay BMW

Saw online ad for car I was searching for so went down unannounced to take a look at the car. Dealer was in process of inspecting a 2023 model that was recently traded in. I was taken for a ride then go unannounced to take a look at the car. Dealer was in process of inspecting a 2023 model that was recently traded in. I was taken for a ride then got to drive the car. I decided to purchase the car was able to negotiate what I believed to be a fair price for the car. Sales staff was very helpful and courteous. More

Everyone from the front door to back, pleasant, professional, ready and willing to help whether it was their titled position or otherwise. professional, ready and willing to help whether it was their titled position or otherwise. More

Great customer service, very professional. My service advisor took care of me will be returning My service advisor took care of me will be returning More

It was convenient for me to visit this dealer since it’s close to my home. Everyone was professional and worked with me to get me a good deal on my vehicle lease. A few things that could have been bette close to my home. Everyone was professional and worked with me to get me a good deal on my vehicle lease. A few things that could have been better: 1. The printed security questions on a piece of paper that I was asked to complete and share back with the team which I felt was strong security flaw in the credit application process. These are questions and answers that I should not have to share with the employees at the dealership. I was very uncomfortable with this. 2. No one told me the remote engine start is not included despite me asking multiple times. I have now found out it’s a separate subscription with $300+. 3. Someone misplaced my DL after I had handed it to the team at the dealer. I never received it back and forgot to ask back as well before I left. As soon as I got home I realized it was missing. No was able to locate it at the dealership either. So that was concerning as well since it’s sensitive PII data and now I have to get a replacement DL. I understand things like this can happen. Wish it had not happened to me! 😉 More

I was there to work with Giniues Daparment to learn all new features and how to operate .the session went well. new features and how to operate .the session went well. More

I bring my car here for service and Michaelangelo always goes above and beyond! I am always rest assured my car is in impeccable condition. goes above and beyond! I am always rest assured my car is in impeccable condition. More

Daniel Martinez Thank you so much for making sure I felt taken care of! Wayne the car guy as well ! taken care of! Wayne the car guy as well ! More

Diana Diaz was an absolute pleasure to work with. Diana’s customer service is top notch! Diana’s customer service is top notch! More

I did service for my BMWX5 and Myriam Flores helped with the process. It was a very good experience start to end. Will always recommend this place for any BMW needs. the process. It was a very good experience start to end. Will always recommend this place for any BMW needs. More

It was excellent work and clean and fast work by Daryll Farillas. Additionally, Michael Angelo helped install the license plate perfectly. Farillas. Additionally, Michael Angelo helped install the license plate perfectly. More