East Bay BMW

I had an outstanding experience while working with Kier on the service of my 2018 BMW M3 CS. From the moment I arrived, Kier demonstrated a remarkable level of responsiveness and professionalism that insta on the service of my 2018 BMW M3 CS. From the moment I arrived, Kier demonstrated a remarkable level of responsiveness and professionalism that instantly put me at ease. He was not only quick to answer my questions but also provided detailed explanations of the work that was to be done on my vehicle. One of the main challenges we faced during this visit was navigating the complexities of dealing with an external warranty carrier. Kier’s diligence truly shone through as he took the initiative to follow up consistently with the warranty company. He ensured that every aspect of the service I expected to be covered was thoroughly documented and addressed, leaving no stone unturned. Throughout the entire process, the level of communication from Kier was exemplary. He kept me informed at every stage, reaching out with updates and checking in to see if I had any further questions. This not only gave me peace of mind but also built a trust that I greatly appreciated. I can’t emphasize enough how positive this experience was, and it has reinforced my confidence in the service department at this dealership. I wholeheartedly encourage anyone in need of automotive service to reach out to Kier and the entire service team; they truly provide an exceptional level of care and expertise. More

Very present sales person and service staffs. We went to East Bay BMW for putting license plate on our new car, Mr. Wayne Dabio quickly brought the car to the engineers for best result. Thank you We went to East Bay BMW for putting license plate on our new car, Mr. Wayne Dabio quickly brought the car to the engineers for best result. Thank you Wayne! More

Very professional. Enjoyed the experience. Our Clint Advisor, Jason was the best I’ve dealt with on all my car buying experiences!! Enjoyed the experience. Our Clint Advisor, Jason was the best I’ve dealt with on all my car buying experiences!! More

Great customer service and nice people. The place is very clean and great car m. The place is very clean and great car m. More

Everado explained my service package - making sure that I understood how my oil change intervals works. Explained all of the recommendations I needed services on without being too pushy. understood how my oil change intervals works. Explained all of the recommendations I needed services on without being too pushy. More

Everado is always amazing, great communication and timely responses. I love how painless he makes my visits. Wayne, I cant leave you out....I love your personality, always friendly with a smile. Thank you responses. I love how painless he makes my visits. Wayne, I cant leave you out....I love your personality, always friendly with a smile. Thank you both! Yquadea Whitaker More

Kier was super helpful, he kept me updated, looked for the best pricing, was courteous and the car was done early. the best pricing, was courteous and the car was done early. More

Pleasure working with Daryll and Tanner! Awesome genius team they have. They are very knowledgeable about my car. Awesome genius team they have. They are very knowledgeable about my car. More

Will and Wayne were both very easy to work with in getting my recall work done. Great communication and follow up! Thanks for making this process so easy for me! getting my recall work done. Great communication and follow up! Thanks for making this process so easy for me! More

Great service staff! Wayne and Vincent were very nice, helpful, and timely! Such a pleasure to have their assistance and makes it worth the 1+ hour drive to bring my car Wayne and Vincent were very nice, helpful, and timely! Such a pleasure to have their assistance and makes it worth the 1+ hour drive to bring my car in when needed. More