East Bay BMW

Everything on-time, all fully explained, no surprises, no pressure, very professional, well-organized, excellent hospitality and work well-done. pressure, very professional, well-organized, excellent hospitality and work well-done. More

Amazing, no pressure, gave options, professional, knowledgeable, provided contact info in case of any questions, service was quick didn’t have to wait too long to be helped knowledgeable, provided contact info in case of any questions, service was quick didn’t have to wait too long to be helped More

Wayne the car guy and Jeff the advisor made sure everything went smoothly. The hospitality was amazing as well. Nothing but a great experience. I will definitely bring more cars in the future. Appre everything went smoothly. The hospitality was amazing as well. Nothing but a great experience. I will definitely bring more cars in the future. Appreciate everything! More

Wonderful experience with East Bay BMW. Everyone I came into contact with gave condolences to my recent loss of my wife. Made a world of difference ! Thank you so much. This is the kind o Everyone I came into contact with gave condolences to my recent loss of my wife. Made a world of difference ! Thank you so much. This is the kind of care everyone deserves. More

If I could give Alex at BMW a gold medal, a crown, and a lifetime supply of thank-you notes, I would. As someone who’s new to the area and totally clueless about cars (seriously, I’m more likely to under lifetime supply of thank-you notes, I would. As someone who’s new to the area and totally clueless about cars (seriously, I’m more likely to understand ancient hieroglyphics than a service menu), finding someone like Alex felt like striking automotive gold. From the moment I walked in, Alex was welcoming, kind, and incredibly patient. He explained everything in such clear detail that I actually felt smart by the end of it — a true magician in the world of car service. He never made me feel silly for not knowing much, and trust me, I called him a lot (I might owe him coffee now), but not once did he seem annoyed or rushed. He answered every question with grace, humor, and a smile — I could practically hear it over the phone. He broke down the pricing with complete transparency (no smoke, no mirrors), and helped me understand what my car needed now, what could wait, and why. It never felt like a sales pitch — it felt like a trusted friend walking me through it. Moving to a new area can be tough, but this experience was genuinely heartwarming. Alex made me feel comfortable, respected, and taken care of — and in a world where good customer service sometimes feels like a lost art, he’s an absolute gem. BMW, hold on tight to this one — service advisors like Alex are rare, and I already feel spoiled. Can I request him every time? Because I will. More

Great service! Was very helpful, answered all my questions and even washed my car. Thanks Was very helpful, answered all my questions and even washed my car. Thanks More

In general, the experience at the dealership was good. The client advisor was exceptional, and I would like to recognize Enrique Pola. He was patient, knowledgeable and thorough. It was a pleasure interac The client advisor was exceptional, and I would like to recognize Enrique Pola. He was patient, knowledgeable and thorough. It was a pleasure interacting with him. I felt he understood my needs and was my advocate. I never felt pressured and feel great about my purchase. If I were rating the dealership on his performance it would be 5 stars! The dealership was good, the finance process was a bit cumbersome. More

The dealership is very clean and very professional. The car we found was on the dealerships web site. I called to verify the car was still available and within the hour we were at the dealership. We w The car we found was on the dealerships web site. I called to verify the car was still available and within the hour we were at the dealership. We were greeted at the door by Jeremy, he made us fill very comfortable no pressure. The Hendricks team is the best More

East Bay BMW has always treated me well. I cannot say the same for Fremont or San Mateo. I cannot say the same for Fremont or San Mateo. More