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East Bay BMW

Pleasanton, CA

4.9
803 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 803 reviews

September 09, 2024

Excellent service Nice service Advisor Mr Ben Good time management Customer oriented service center Clean and neat facility More

by Raj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Sep 13, 2024 -

East Bay BMW responded

Raj, thank you for sharing your positive experience!

September 06, 2024

Good service. Understand customer requirements. No much push for sales. Feel conferrable when talking with representatives More

by NAVISONIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Sep 10, 2024 -

East Bay BMW responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 06, 2024

Always professional in their interactions with me. Been going there for over 25 years. Have treated me quite well. More

by kirkh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong. 5 star
Sep 10, 2024 -

East Bay BMW responded

Kirkh, thank you for sharing your positive experience!

September 05, 2024

Excellent and quick service provided by the service department. I have been going there for 10 years and would recommend to others. More

by askmohan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ezequiel Henriquez, Ryan Moayer, Geoff Murrray, Amit Prasad, Kevin Rego, Frank Key, Mario Panela
Sep 07, 2024 -

East Bay BMW responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 02, 2024

I brought my car in for the 30k service and It was another awesome experience with East Bay BMW with Ben. Ben was super nice and much appreciate how smoothly and quickly things went. More

by taegyu leem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
Sep 06, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 02, 2024

Professional staff, beautiful facility, entire transaction smooth and easy, from the start to finish. Bobby Padilla was a great help! More

by ovickielou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Padilla, Steven Kong
Sep 06, 2024 -

East Bay BMW responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 02, 2024

My car had noise on uneven surfaces, but it was intermittent and I did not know when it happens. I appreciate that a service director sits on my car while I tried to reproduce the noise. Eventually More

by xingzhiwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez, Joshua Presinal
Sep 06, 2024 -

East Bay BMW responded

Woodtank, thanks for taking the time to leave a review.

August 31, 2024

Excellent service and great customer support. The team is always looking for solutions to your problems and they will help you. More

by tnawabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ezequiel Henriquez, Ryan Moayer, Geoff Murrray, Amit Prasad, Kevin Rego, Frank Key, Mario Panela
Sep 06, 2024 -

East Bay BMW responded

We can't wait to see you again, have a great day.

August 30, 2024

Good service. Understand customer requirements. No much push for sales. Feel conferrable when talking with representatives More

by Songyla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 01, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 30, 2024

Clean dealership. Quick check in for service. Bruce called in a timely manner to review recommended services along with pricing. No hard sales which I appreciate. More

by Tiffany
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rueben was friendly at check in during a very busy AM. Bruce was thorough with follow up
Sep 06, 2024 -

East Bay BMW responded

Tiffany, we are glad we could help!

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