East Bay BMW

My wife and I started our BMW search first at Concord BMW. However, we were both dissatisfied with the service we received from the Concord salesperson. He did not listen to us, tried to sell us a new BM BMW. However, we were both dissatisfied with the service we received from the Concord salesperson. He did not listen to us, tried to sell us a new BMW 328i that did not fit our budget nor quite the level of luxury vehicle we were going for, and even after asking him if there was a certified used BMW that might better fit our needs, the salesperson became more and more forceful and bent on selling us the new car--even trying to push leasing a new car for 72 months! We thanked him and left with no car. The next day, we drove from our home in Oakland all the way to East Bay BMW in Pleasanton and were leery as to what kind of service we would encounter. Wow, were we thrilled at the positive difference! After scouring the Certified Used BMW's by ourselves first, we requested a salesperson to show us the two 335i's we had narrowed our search to and were very pleasantly surprised by the high level of professionalism, honesty, and top-notch customer service shown us by Mr. Tony Yuan. Integrity means everything to us, and my wife and I were so impressed with how truthful and forthcoming Tony was with us throughout the entire interaction. He was extremely thorough from the point of showing us the Blue Book price on the car right at the start to staying till late to go over the navigation system, car key, lights, locks, mirrors, and a sundry of car functions prior to us driving off the lot as owners. Not once did I feel pushed, bullied, ignored, discriminated against because we are a married lesbian couple, or taken advantage of by Mr. Yuan, nor by the Financial Manager who also provided us superb customer service. I can honestly say, at 50 years old now, my experience with East Bay BMW is the best experience I have ever had in the 31 years I've encountered since buying my first car from a dealership. I do not say this lightly. I have a high profile job as a Vice President of a Bay Area college where hundreds of faculty, staff, and students check my parking place to see if I am in each day at work. Because they saw a beautiful new BMW 335i parked in my reserved space, individuals were asking me all week if that was my new car they saw in the parking lot. To let you know just how much I appreciated my experience at your dealership, in just the one week since I have owned my new Certified used BMW, I have probably recommended East Bay BMW and Mr. Tony Yuan two dozen times to those who asked me about my new car. I cannot thank you enough for a fantastic experience that has not ended just because we signed the dotted line. Today, my wife took our new BMW in to have the LowJack added and the car care service. The service staff was very helpful and also provided excellent service. According to my wife, she was provided a loaner car with absolutely no hassle, the Service Department went out of their way to provide her options for the floor mats she inquired about, and the Service Manager called twice to let us know how the car was progressing with the intended services throughout the day. My expectation based upon every single interaction thus far, is that the excellent service afforded us by all personnel at East Bay BMW will remain superior, honest, and fully customer service focused. Based on my wife and my experience, we will recommend East Bay BMW to everyone looking to purchase a new or used vehicle. Warmest regards and appreciation for a job well done, Dr. Rebecca J. Kenney More

Our experience at East Bay was quite good, and yes we would recommend to friends who are looking at new vehicles, strongly consider visiting East Bay BMW. would recommend to friends who are looking at new vehicles, strongly consider visiting East Bay BMW. More

Shawn was great to work with. When we first arrived at the dealership, Shawn approached us with a smile and let us know that he was there to help us if we needed him. I didn't feel pushed or harassed as the dealership, Shawn approached us with a smile and let us know that he was there to help us if we needed him. I didn't feel pushed or harassed as I've felt at other dealerships. He was knowledgeable about the vehicles and in the end, he found the best deal for me. The entire dealership was very accommodating and patient especially since we had our 3 yr old with us and he was a handful. I would/will definitely recommend East Bay BMW to my family and friends... Thank You, Elsa Buchanok More