East Bay BMW

Jivan Kemper was the best Client Advisor ever. This was my 5th time buying a new car and the best experience I've ever had. He was knowledgeable, answered all of my questions, and made the whole This was my 5th time buying a new car and the best experience I've ever had. He was knowledgeable, answered all of my questions, and made the whole transaction perfect. When it's time for a new vehicle, I hope he's still around in some capacity. More

Overall, I had a positive experience with East Bay BMW service. I appreciate the thoroughness and professionalism shown by Ben Simpson and his team. Ben speeded up the process for the replacement of service. I appreciate the thoroughness and professionalism shown by Ben Simpson and his team. Ben speeded up the process for the replacement of the steering rack, and I can get my auto back much sooner without a loaner. He was there, waiting for me to pick up my IX on Friday at 6pm. Although my BMW did not get the courtesy car wash and vacuum on that day, but Ben promised me he can help schedule to do that on later on. I also found it helpful when I received videos to explain the work being done—it added clarity and transparency to the process. I don't see Ben's name under the service dept., but I like to give him FIVE Stars. More

I wanted to take a moment to express my sincere appreciation for the exceptional assistance provided by Myriam Flores during my recent visit to East Bay BMW. As the owner of a BMW 328i, I rely on k appreciation for the exceptional assistance provided by Myriam Flores during my recent visit to East Bay BMW. As the owner of a BMW 328i, I rely on knowledgeable and supportive staff to ensure my car receives the best care possible. Myriam exceeded my expectations in every way. Her professionalism and expertise were evident from the moment I arrived. She patiently answered all my questions, provided detailed explanations about the services needed, and ensured that I was well-informed throughout the process. Her commitment to customer satisfaction is truly commendable. Furthermore, Myriam's friendly demeanor and positive attitude made my experience at East Bay BMW not only efficient but also enjoyable. It is clear that she takes great pride in her work and genuinely cares about the customers she serves. Based on my interaction with Myriam, I can confidently say that she is an invaluable asset to your dealership. Her dedication to excellence reflects positively on East Bay BMW and enhances the overall customer experience. Thank you once again for employing such a stellar professional. I look forward to continuing my relationship with East Bay BMW, knowing that I am in capable hands. Best regards, Aakash L More

I am very disappointed with East Bay BMW, first of all, they took over a month to fix my car, after picking up my car they didn't wash the car , and they scratch the rear bumper, i have called many times s they took over a month to fix my car, after picking up my car they didn't wash the car , and they scratch the rear bumper, i have called many times service advisor was horrible on returning my call or follow up with the repairs, very unprofessional, NOT recommended at all More

Michelangelo and James were great help and professional with me and my bmw. I highly recommend those two for anything regarding your bmw!!!!! with me and my bmw. I highly recommend those two for anything regarding your bmw!!!!! More

I continue to get incredible service and support from Myriam and the team at East Bay. Myriam and the team at East Bay. More

I recently had an excellent experience with the BMW service department at East Bay BMW in Pleasanton, CA, thanks to Kier Custodio, my service advisor. He was incredibly kind and attentive, ensuring I g service department at East Bay BMW in Pleasanton, CA, thanks to Kier Custodio, my service advisor. He was incredibly kind and attentive, ensuring I got a courtesy car/loaner vehicle while my car was being repaired. He also kept me updated with status checks throughout the process. Thank you, Kier! More

The service and quality of their work is great. The car was handed over in pretty good conditions and clean. The car was handed over in pretty good conditions and clean. More

The GM emphasizes customer satisfaction. The sale force is excellent. They honor prior discount commiment. The sale force is excellent. They honor prior discount commiment. More

Great customer service! Delivered service on time, as promised. Very happy customer, I will continue to service my vehicle here. Delivered service on time, as promised. Very happy customer, I will continue to service my vehicle here. More