East Bay BMW

Daniel Martinez was my service advisor and did an exceptional job with keeping me updates on repairs to my vintage BMW Z8. My vehicle is a very rare Z8 that has increased in value. He supervised its exceptional job with keeping me updates on repairs to my vintage BMW Z8. My vehicle is a very rare Z8 that has increased in value. He supervised its care while in the shop. I was treated like a valued customer. I have been doing business with East Bay BMW since 1995. I feel like I received personalized service. I will continue to do business here. I More

Great service provided by Ben Simpson. When bringing my car in for service. Thank you When bringing my car in for service. Thank you More

I worked with Jeremy(Sales) & David(Finance). Both were extremely professional, courteous & knowledgeable. It was a quick & smooth process in buying the used car. I recommend East Bay BMW if you Both were extremely professional, courteous & knowledgeable. It was a quick & smooth process in buying the used car. I recommend East Bay BMW if you're in the market for a new or used BMW. More

Everything went smoothly. Joseph Brightenstine was a great communicator and very helpful getting me a lyft home and back. Joseph Brightenstine was a great communicator and very helpful getting me a lyft home and back. More

Excellent service ! Marcus was great ! Very professional and helpful. Always timely and informative with service Marcus was great ! Very professional and helpful. Always timely and informative with service More

Every service advisor I have worked with at this dealer has been excellent. They are very knowledgable, professional and keep you updated on your vehicles status. They also provide a walk around video when has been excellent. They are very knowledgable, professional and keep you updated on your vehicles status. They also provide a walk around video when your vehicle goes into service, with the mechanic pointing out any areas that may need addressing. More

Very knowledgeable and friendly person with the desire to help. Thank you very much BMW. help. Thank you very much BMW. More

Marcus was great to deal with and provided all the information needed and held true to his timing of when my car would be finished. information needed and held true to his timing of when my car would be finished. More

Bruce Wong is an excellent service advisor. He kept me informed and handled my service promptly and competently. He thoroughly explained the nature of my service and repair. You should give him He kept me informed and handled my service promptly and competently. He thoroughly explained the nature of my service and repair. You should give him a salary raise. I recommend him for his service advisory skills and competence. More

The service advisors at this dealership are professional and friendly. It’s easy to schedule a service appointment via phone or online. The waiting room is clean and nice. I want to mention about Ruben Lope and friendly. It’s easy to schedule a service appointment via phone or online. The waiting room is clean and nice. I want to mention about Ruben Lopez who helped me the last visit. He went above and beyond to provide me with excellent customer service. He followed up, called back on time and explained the process in details. I will definitely work with Ruben again in the future. More