East Bay BMW

We drove 1. 5 hours from San Francisco to East Bay BMW specifically because of Lito (the client advisor)—and it was absolutely worth it. He was incredibly profess 5 hours from San Francisco to East Bay BMW specifically because of Lito (the client advisor)—and it was absolutely worth it. He was incredibly professional, patient, and helpful throughout the entire process. Lito went above and beyond to make sure I got the car I wanted at the best deal possible. His dedication and attention to detail made the experience smooth and stress-free. On top of that, the entire crew at East Bay BMW was friendly, welcoming, and always ready to help. I highly recommend asking for Lito if you're in the market for a BMW—he truly cares about his customers! More

I recently brought my car into East Bay BMW for a recall service, and I had a great experience from start to finish. Kier Custodio was my service advisor and made the process smooth and efficient—he was pro service, and I had a great experience from start to finish. Kier Custodio was my service advisor and made the process smooth and efficient—he was professional, informative, and kept me updated throughout the service. Mike Angelo, the loaner specialist, was equally helpful and made the loaner process quick and easy. Both provided excellent customer service and reflected the high standards I’ve come to expect from East Bay BMW. Highly recommend this team! More

Thank you Reuben Lopez and James Deloso for taking great care of my vehicle for maintenance. 5 stars! care of my vehicle for maintenance. 5 stars! More

Wayne the car guy- he’s doing his job well, very nice guy! 5 star! guy! 5 star! More

I only take my car to this location for a number of reasons. They have the best service advisors. This time around Lou helped me out. He informed me of discounts available for my vehicle which was supe reasons. They have the best service advisors. This time around Lou helped me out. He informed me of discounts available for my vehicle which was super helpful. He's very professional, knowledgeable, and competent. My car had a number of issues and Lou helped me address each one and we figured out the best action plan. I was able to afford all of the work needed and was provided a brand new loaner vehicle while my car was being serviced. My car was in the shop longer than expected, but wasn't an issue for me. I was completely blown away and so grateful when it was finally time to pick up my car. Lou had completed my smog inspection for me, free of charge. If you're looking for great service and a friendly environment this is the place to go. More

Wayne, the car guy, is courteous, kind and helpful. He helped to topping off fluids in my car. Great service. He helped to topping off fluids in my car. Great service. More

Shout out Ruben at the bmw dealership for all the help , he was fast and efficient. Thx 😊 he was fast and efficient. Thx 😊 More

Courteous Efficient and professional Will return for all services in the future Advisor was great all services in the future Advisor was great More

James Ylagan is an absolute pro. He anticipated my questions and knew what I needed before I did. It's the first time my son has purchased a car from a dealership and James made it s He anticipated my questions and knew what I needed before I did. It's the first time my son has purchased a car from a dealership and James made it super easy. He and Matthew Allen got us an incredible deal. More

The technician who worked on the car was very professional and gave details of all components that he was servicing. He even took a video to show the different components within the bonnet and th professional and gave details of all components that he was servicing. He even took a video to show the different components within the bonnet and their upkeep. Overall very pleased with this servicing More