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East Bay BMW

Pleasanton, CA

4.8
337 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 337 reviews

April 11, 2024

Great service. I went in for scheduled maintenance on my X3. Service advisor Daniel provided great service. Attentive and knowledgeable. More

by D.T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
Apr 12, 2024 -

East Bay BMW responded

D.t., we're happy you found our staff to be so supportive during your experience here at East Bay BMW.

April 11, 2024

Everything went perfectly well and exceeded my expectations. I think Ben is quick, mindful of your time, yet precise and accurate. Excellent work through and through. More

by am
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
Apr 13, 2024 -

East Bay BMW responded

Am, thank you so much for the positive review!

April 10, 2024

BMW Service Advisor Jonathan Kumar is very capable, and he provided me with excellent Customer Service when I brought my car in. More

by Midibo70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Kumar ⭐️⭐️⭐️⭐️⭐️
Apr 12, 2024 -

East Bay BMW responded

Midibo70, we are so happy to read such a great review about East Bay BMW!

April 10, 2024

My service advisor Daniel M. was so friendly and helpful. Most importantly, he gave me great advice regarding to my car based on his knowledge and not tried to sell me something More

by Wendy C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
Apr 12, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 10, 2024

I had an outstanding experience at East Bay BMW, thanks to their unmatched professionalism and guidance. From the moment I stepped into the dealership, I knew I was in good hands. They worked diligently to More

by TK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jivan and Daryll
Apr 12, 2024 -

East Bay BMW responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at East Bay BMW!

April 09, 2024

Bruce was helping me , he provides Great customer service and answered all my questions. Highly recommend this dealer More

by Izzathabbal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce
Apr 11, 2024 -

East Bay BMW responded

If you have any further questions, please don't hesitate to reach out!

April 08, 2024

I took my 320i in for an oil change. I was told about a few upcoming things that needed attention, but no pressure to do it right away. That was nice. More

by rbernat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Kumar
Apr 10, 2024 -

East Bay BMW responded

If you have any further questions, please don't hesitate to reach out!

April 08, 2024

Very professional and quick service . Kept in informed with my repairs and got me my vehicle back on time More

by vkry209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keir custodio
Apr 10, 2024 -

East Bay BMW responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 08, 2024

Very efficient. Jose was very open and communicative. I appreciate the kindness and attitudes of all staff at this location. Would recommend this dealer if looking More

by allyson.m.schmidt
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Apr 10, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 08, 2024

Myriam was very help full and attentive to my concerns. Although my issue didn’t get resolved, she was able to explain what was happening to my taillights is normal but if it was to get worse, her and her More

by jjdearstyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myriam
Apr 10, 2024 -

East Bay BMW responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

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