East Bay BMW

In general, the experience at the dealership was good. The client advisor was exceptional, and I would like to recognize Enrique Pola. He was patient, knowledgeable and thorough. It was a pleasure interac The client advisor was exceptional, and I would like to recognize Enrique Pola. He was patient, knowledgeable and thorough. It was a pleasure interacting with him. I felt he understood my needs and was my advocate. I never felt pressured and feel great about my purchase. If I were rating the dealership on his performance it would be 5 stars! The dealership was good, the finance process was a bit cumbersome. More

The dealership is very clean and very professional. The car we found was on the dealerships web site. I called to verify the car was still available and within the hour we were at the dealership. We w The car we found was on the dealerships web site. I called to verify the car was still available and within the hour we were at the dealership. We were greeted at the door by Jeremy, he made us fill very comfortable no pressure. The Hendricks team is the best More

East Bay BMW has always treated me well. I cannot say the same for Fremont or San Mateo. I cannot say the same for Fremont or San Mateo. More

Poor customer services, both the sales person and the finance manager. They both need more trainnings. finance manager. They both need more trainnings. More

No idea why but they unplugged the wires to my front and rear dashcams. In the past I've had problems with service members (not this particular location but in general) joyriding my car so just to be safe I rear dashcams. In the past I've had problems with service members (not this particular location but in general) joyriding my car so just to be safe I installed a dashcam for safety reasons. Unplugging a dashcam and then not even mentioning it at end of the service is not cool. It took me two days to figure out that they even unplugged the rear wire which connects to the main dashcam... More

It took three visits to get one thing done. First time they checked the car in only to find out they didn't have the part. Second time showed up same thing. Third time they finally got it. This First time they checked the car in only to find out they didn't have the part. Second time showed up same thing. Third time they finally got it. This was my second service visit where there was no call when the vehicle was ready. The Sales people made an appt to look at a new X5, they were a no show. They called at the end of the day and said they would send over data on several new vehicles Im looking at. Never heard from them. This dealership needs help. More

Both Daniel and Wayne did an amazing job. Checking in with Wayne was easy and Daniel made sure to take care of the issues I had with my car. Thank you again guys. 10/10 Checking in with Wayne was easy and Daniel made sure to take care of the issues I had with my car. Thank you again guys. 10/10 More

Excellent customer service. Jeff did a great job of communicating and providing great customer service. Jeff did a great job of communicating and providing great customer service. More

Great customer service They helped us a lot on our purchase of a new vehicle purchase of a new vehicle More

the dealership is easy to make an appointment with, fast check in check out processes, and has nice waiting areas for customers. service quality is always exceptional, customer service is perfect. has a g87 check in check out processes, and has nice waiting areas for customers. service quality is always exceptional, customer service is perfect. has a g87 m2 in their waiting room to admire while youre waiting More