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East Bay BMW

Pleasanton, CA

4.8
339 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 339 reviews

March 28, 2024

Best experience at a dealership I’ve experienced. Fantastic service and knowledgeable staff which makes a normally stressful event quite pleasant. More

by Paul.Zizzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Michael Sutton
Mar 30, 2024 -

East Bay BMW responded

Paul.zizzo, thanks for taking the time to leave a review. Paul.zizzo, we're glad to hear you enjoyed your visit.

March 28, 2024

James sold us a 2024 X1 and he was terrific. We love the car and we had a great experience with him. Personable and knowledgeable. We felt like we were in very good hands. More

by khleber6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Ylagan
Mar 30, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 27, 2024

Diana Diaz was professional and quick at processing our lease return. Would definitely recommend Diana and East Bay BMW. More

by john w
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diana Diaz
Mar 29, 2024 -

East Bay BMW responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 27, 2024

Great atmosphere and friendly staff. The purchase went smoothly and our salesman George Kaiser was extremely helpful. This was our second BMW purchase at East Bay BMW in the last six mon More

by JOE JORDAO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Keiser
Mar 29, 2024 -

East Bay BMW responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 26, 2024

Great service and need more advisors like Kier Custodio as he was a wealth of knowledge More

by dlive3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Mar 29, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 26, 2024

Great experience buying my car here. The sales staff was friendly and respectful of my time. I was able to see and purchase my car at the same time. More

by Mauribe9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David and Mol
Mar 27, 2024 -

East Bay BMW responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 25, 2024

Bruce Wong did a wonderful job! He is very professinal! Thank you so much!Great customer service! More

by f_kg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Mar 27, 2024 -

East Bay BMW responded

F_kg, thanks for your praise and kind comments about our team.

March 25, 2024

Saw online ad for car I was searching for so went down unannounced to take a look at the car. Dealer was in process of inspecting a 2023 model that was recently traded in. I was taken for a ride then go More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Kong
Mar 27, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 22, 2024

Everyone from the front door to back, pleasant, professional, ready and willing to help whether it was their titled position or otherwise. More

by Laurabenn58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jivan, Kian , Michael Sutton
Mar 26, 2024 -

East Bay BMW responded

Laurabenn58, thank you for your kind review; we are happy to pass along your comments to the team here at East Bay BMW!

March 22, 2024

Great customer service, very professional. My service advisor took care of me will be returning More

by tengdaniel23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier
Mar 26, 2024 -

East Bay BMW responded

Tengdaniel23, we are glad we could help!

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