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East Bay BMW

Pleasanton, CA

Overview
Reviews
4.9
967 Reviews
Call Dealership (866) 985-9954
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4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 967 reviews

September 08, 2025

East Bay BMW was able to take us in for a last minute brake change. Always great to see Amit and team. Thank you again. More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amit Prasad
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Sep 11, 2025 -

East Bay BMW responded

We can't wait to see you again, have a great day.

September 07, 2025

Received excellent customer service from Lito. Amazing job on making the purchase process stress free. More

by kulwant.gill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lito & David
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Sep 11, 2025 -

East Bay BMW responded

Hello Kulwant.gill, thank you; we appreciate your feedback!

September 07, 2025

I would just like to say Anthony my service provider was top tear!!! Absolutely the best! Would recommend 100% Thank you Anthony ! Sherlita McQuarters More

by tracyyoung12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amit Prasad
Report | Print
Sep 11, 2025 -

East Bay BMW responded

Tracyyoung12, we're so glad that we were able to go above and beyond your expectations!

September 06, 2025

The customer service at this dealership is simply outstanding. Very professional, customer friendly and courteous. All the issues identified were promptly addressed and addressed. Highly recommended. More

by fizza_sh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony D'amore
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Sep 11, 2025 -

East Bay BMW responded

Thank you, and have a fantastic day!

September 05, 2025

Personnel is more focused on making money then costumer service. My experience was ik but not what I had expected. More

by ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Killoran
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Sep 11, 2025 -

East Bay BMW responded

Ricardo, thanks for taking the time to leave a review.

September 04, 2025

Wayne from service department is so fantastic and amazing. He helped me with my engine coolants with wonderful and amazing attitude. Dave my day More

by sharonschiu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Report | Print
Sep 08, 2025 -

East Bay BMW responded

Sharonschiu, we strive for 100% satisfaction, and it is great to see you had such a positive experience at East Bay BMW.

September 03, 2025

This was my second time going to East Bay BMW and that was because of my awesome first time experience. More

by asolhkhah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
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Sep 08, 2025 -

East Bay BMW responded

We hope to be of service to you again in the future. Best wishes, East Bay BMW

September 03, 2025

Great Customer Service ! Wayne in service is always helpful ! Service department try to have your car in and out . More

by Msbates247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Report | Print
Sep 08, 2025 -

East Bay BMW responded

Msbates247, we strive for 100% satisfaction, and it is great to see you had such a positive experience at East Bay BMW.

September 03, 2025

The service advisors are great, especially Everardo Diaz he goes the extra mile for his customers to ensure they are happy and treated right More

by damonlf07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo Diaz
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Sep 08, 2025 -

East Bay BMW responded

Hello Damonlf07, thank you; we appreciate your feedback!

September 03, 2025

Shout out to Enrique and Kamron for providing an outstanding dealership experience. Their professionalism and honesty were second to none, and they showed incredible patience while making sure needs More

by Kevin Ng
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ENRIQUE POLA, KAMRON SAMADI
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Sep 08, 2025 -

East Bay BMW responded

Kevin Ng, we're so glad that we were able to go above and beyond your expectations!

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