East Bay BMW

On sales department people all nice and easy to transact for the car you want to buy. Then for service department I don’t trust it no more even the service advisor Aaron M. 1. I when there to do my oil for the car you want to buy. Then for service department I don’t trust it no more even the service advisor Aaron M. 1. I when there to do my oil change and they for got to close my oil cup in my engine all the oil leak and splash all over my engine. 2. Since the dealer fault I have to bring my car to the dealer they ask me to call my own tow truck instead of them dealer the one who mess up my engine they should call the tow truck, 3. Service advise Aaron he told me the car will be fix in 4hrs I don’t believe on him I told him give me a loaner car he said it will be fix I was waiting 4hrs I told him just give me a loaner car he said just give him couple hour like 1hr it will be don’t I already told him do not commit to the customer if you can’t really finished the job. 4. He let me wait till 7.5hr Im tired and hungry dizzy If he let me loan a car that morning I can pick up my son at school then I can go to work too it so hustle take a day off because the issue of my car mess up by service all they just waste. 5.after waiting for 7.5hr already 5pm he told me his manger will talk to me it end up other service advisor was talk to me he told me Aaron when home and he pass the job too him now this guy tol me the won’t be able finish my car all they waiting all waste I already told just give me a loaner car even the manger does not talk to me too.. now he told me it’s no loaner car they can Lyft me way home I said no I have to go back here tomorrow the and I have to pay my own Uber or Lyft back here I already pay my own tow just to bring my car to the dealer even it’s BMW service fault mess up my car told them get me a loaner car so that next they I can go to work then call when it’s done I don’t care if you have a loaner car you guys mess up my car and get me a car it end up give me enterprise car rental car it’s fine but they wait till end off day last minutes they call a rental car then the enterprise is closing soon they end up give me a last car which it so mess up car mirage mitsubishi and the car look like not going to make it going back home and it ending I pay the down payment to the rental car, The next day they finished my car almost 6pm I didn’t get my documents paper to what happen to all my car what they done they just told me I’m asking for the paper I’m still following up off it. It’s worse what happen to my car and still want that document paper to my car what they fix it. Worse happen to my life Mercedes and Subaru there service always good I already problem with the service they quickly give me a loaner car even no available because they know it’s there faults it end up giving a new car for loaner car just for me to use get home. My family use to like BMW we always by and list the car service department is sucks worse ever not like before I’ll make sure if they don’t give me the document paper what happen to make car for my record I’ll make a complaint 1more issue happen to me like this just to make sure my car is good I already talk to the service manager This weekend I will use my car going to LA don’t want to take a risk because I don’t have the paper if they did 100% of inspections More

Experienced a memorable visit where I was embraced as a valued member of their family. Minimal wait time was observed. They thoughtfully provided a loaner vehicle for my convenience, a gesture that was tru valued member of their family. Minimal wait time was observed. They thoughtfully provided a loaner vehicle for my convenience, a gesture that was truly commendable. I received detailed updates on my car through a video inspection, enhancing the overall experience. The service was conducted with utmost professionalism, complemented by a team of courteous and welcoming staff members. More

Professional, friendly and efficient service offered here. I am satisfied with their service, especially appreciate the live video they send to you while checking issues of your car. here. I am satisfied with their service, especially appreciate the live video they send to you while checking issues of your car. More

Quality of service and care is outstanding. They take very good care of their clients- and the client’s vehicle. They take very good care of their clients- and the client’s vehicle. More

I love getting my BMW serviced at this location. The staffs are all so friendly and accommodating. Ben Simpson took care my BMW and made sure I was well taken care of. The staffs are all so friendly and accommodating. Ben Simpson took care my BMW and made sure I was well taken care of. More

Our service associate, Mr. Bruce Wong, and his service technician did an outstanding job in put my baby back into a great shape. Mr. Issac, who had worked on my 325i, has sent Bruce Wong, and his service technician did an outstanding job in put my baby back into a great shape. Mr. Issac, who had worked on my 325i, has sent me several great detailed videos as to what problems my vehicle were having and his professional advice on the repairs. The coordinations between Mr. Wong and Mr. Issac in keeping me in the loop about the progress of the repairs were "Barred None." I can't thank them both enough and that is a reason I will keep coming back for the service and repairs. Thank you East Bay BMW and your professional staff. More

BMW is the epitome of strictly paying for brand. They embody the concept of planned obsolescence, and every time you go in to get something fixed that should never be broken, be ready to be charged They embody the concept of planned obsolescence, and every time you go in to get something fixed that should never be broken, be ready to be charged at least 10x more than you think it'll cost. This particular dealer is also terrible about communicating with you. More

Daniel is an experienced service advisor. I am satisfied with the ease of service management. I am satisfied with the ease of service management. More

I recently had the pleasure of using East Bay BMW for my vehicle, and I must say, it was an exceptional experience from start to finish. I was greeted warmly by the staff, his name was Alex Nocon. Alex gu vehicle, and I must say, it was an exceptional experience from start to finish. I was greeted warmly by the staff, his name was Alex Nocon. Alex guided me through the process and made sure I understood what services would be performed on my car. The waiting area was clean, comfortable, and equipped with amenities to make my wait enjoyable.The technicians who worked on my vehicle were clearly skilled professionals who knew their craft inside and out. They provided a video clip with clear explanations of the work to be performed. To top it all off, the pricing was fair and competitive, especially considering the high level of service provided. I left East Bay BMW feeling confident in the work done on my vehicle and grateful for the outstanding customer experience. Their professionalism, expertise, and dedication to customer satisfaction truly set them apart. I highly recommend . More

Miriam always provides great service! When I think of servicing my BMW, I call Miriam first. Always providing, great amazing service. When I think of servicing my BMW, I call Miriam first. Always providing, great amazing service. More