East Coast Volkswagen

I traded my vehicle for something that would get better gas mileage. Two days later the vehicle i bought at East Coast literally would not run anymore. After having it towed to the nearest repair shop, the gas mileage. Two days later the vehicle i bought at East Coast literally would not run anymore. After having it towed to the nearest repair shop, they fixed it (ruptured turbo pipe). The next day after that the air compressor went out. Three days and almost $3000. Then a panel on the inside fell down, the rear view mirror fell off, the paint came right off of the bottom of the rear view mirrors in a car wash. Then it broke down again. I had a 60 day warranty on this vehicle and sent the receipts to Jim and the GM via fax.. more than once, and called them. They said they would see what they could do. Which was nothing. More

The reasons for giving east coast poor reviews are due to the simple fact that in the end they failed to recognize a check engine light issue. Here is the story. I see a used 2003 passat with 175k east coa the simple fact that in the end they failed to recognize a check engine light issue. Here is the story. I see a used 2003 passat with 175k east coast was selling and after inquiring with terry, I felt as if this was a great deal and I drove down to see it. I liked the car and at the time of sale I noticed no initial issues with the passat. I went down on a monday and drove it back to greensboro and drove the car until that Wednesday when I smelled radiator fluid and burnt motor oil. That Friday, I took the car to Flow Volkswagen in Greensboro and they found a coolant flang was leaking as well as a bad check valve, valve cover gasket leaks? I asked them to replace the timing belt and water pump as well as program a remote. Brian Sciully agreed to do those repairs for half the cost of normal charges which I was grateful for. East Coast also gave us a loaner to drive. The repairs were done three days later. As my wife is bringing the car home, she gets on the other side of Dillion and the check engine light comes? She made it home fine and when I took it to a shop I use he found that there were three pieces that needed replacing before it would pass emissions. I received an email and I rated them poorly. Called and complained to Brian Scully and he said no. Someone had to know this vehicle had issues. Be careful. More

When we purchased the car we had the best salesman on the lot in my opinion, Terry Heyne. When we took the car in for it's first service our entire view of the dealership changed. The service advisor is a v lot in my opinion, Terry Heyne. When we took the car in for it's first service our entire view of the dealership changed. The service advisor is a very pleasant and knowledgable. He is one of the best service writers that we have ever dealt with. The mechanics are the WORST! I had to take the car back to have the driver side door weatherstripping replaced, we were told it would take about 45 minutes, 3 hours later I was still sitting in the dealership waiting for the car. When the car was ready I assumed since it took so long the quality of the work would be impeccable. When I first opened the door I immediately noticed grease all over the side of the dash and windshield, not one to complain I overlooked and went home to clean it, at that point I noticed grease on the headliner of the car as well as on the cloth A-piller cover. I took the car back talked to the service manager who assured me this is not normal and would take care of it. When I picked up the car for the second time the air back plastic button was broken and falling out, I went back and they had to order this part which I installed myself. This all happened in the first 10k miles of owning the car. My latest trip to the dealership was for a check engine light appearing, this happened to by my fault by putting gasoline in a diesel car (easier than you think especially with one diesel car and one gasoline car). We had this repaired, one the way home on the second tank of diesel the light came back on, I called Alan and he told me just to bring it by and he would be glad to check it out. I dropped the car off and left it for several hours so they would not have to be in a hurry. My wife picked up the car and brought it home, I sat down in the car and noticed something black hanging out of the top of the hood. We opened the hood and found a part to the engine of our car that had been left off and slammed in the hood of the car. There can not be any excuse that is going to make up for that. I feel bad for the staff at the dealership that care about the customers and want to do a good job. We tell everyone we know you can buy a car there but have it serviced elsewhere. More

David King is accommodating dealer at a no nonsense dealership featuring a sharkless sales staff, which is everything I look for when making this type of large scale purchase. dealership featuring a sharkless sales staff, which is everything I look for when making this type of large scale purchase. More

I have worked with David before and liked him very much. He does everything he can to help his customer. East Coast VW is a great place to buy a car. He does everything he can to help his customer. East Coast VW is a great place to buy a car. More

Had a great experience! East Coast volkswagen was great! The salesman Doc Ingle, was very helpful in informing me of the features of my new Passat. Definitely better customer service than the other dealersh The salesman Doc Ingle, was very helpful in informing me of the features of my new Passat. Definitely better customer service than the other dealerships that i've looked at. Which is why i bought where i did. I am very happy with my new car and the stress free way i was able to buy it. Thanks again Doc and East Coast Volkswagen. More

I was calling around to find out info and pricing on a new VW, and was thoroughly impressed by East Coast VW. From the first call, everyone was really nice a friendly. Toby answered all questions I had new VW, and was thoroughly impressed by East Coast VW. From the first call, everyone was really nice a friendly. Toby answered all questions I had and was proactive in working with me on every aspect of my purchase without being pushy. Once I got to the dealership, the same high quality customer service continued, and they made the experience great. Toby showed me all the functions and features of my new vehicle and made sure I was comfortable with everything. Overall my best experience with a car dealership! More

Terry greeted us in a very professional manner and within five minutes, we felt like we had a long-standing relationship. We looked at several cars with Terry and he was very knowledgeable about each of the five minutes, we felt like we had a long-standing relationship. We looked at several cars with Terry and he was very knowledgeable about each of the cars we looked at. We never felt pressured into buying any of the vehicles. Everyone at the dealership made us feel that we were their priority. We would highly recommend this dealership and Terry for an enjoyable new car purchase. More

David King and the whole staff were amazing! From answering emails right away, to knowing their stuff and not hiding anything, I was treated the right way from the beginning, and now am the proud own answering emails right away, to knowing their stuff and not hiding anything, I was treated the right way from the beginning, and now am the proud owner of a new GTI. I strongly recommend East Coast VW to everyone. More

As soon as my mother & I entered the lot we were greeted by one of the best and friendliest salesmen! We test drove the 2011 Jetta & I loved it but I also loved another vehicle from another dealership & was by one of the best and friendliest salesmen! We test drove the 2011 Jetta & I loved it but I also loved another vehicle from another dealership & was torn between the two. We went into the salesman's office to talk prices so maybe that would help me with a decision and boy, it did! The sales manager came in to talk with us & we asked for an "out-the-door" price so we could think it over that night & make a decision the next day or so. The sales manager told us that he could not do that because incentives could change within the next day & this was wasting his time because we were not ready to buy right then. He continued to be rude and just did not seem to care about the customers or about our business and he just walked out. He was also smacking gum in his mouth the entire time which is not only very unprofessional but it is also very disgusting! My mother and I will NEVER return! Sorry for the awesome salesman but his manager ruined it for him! More