East Hills Chrysler Jeep Dodge Ram SRT - Service Center

One of the top dealerships I've ever been to. I purchased my Jeep from East Hills and service with them as well. Mike is my service advisor and he is a true professional and pleasure to work with. Always tak my Jeep from East Hills and service with them as well. Mike is my service advisor and he is a true professional and pleasure to work with. Always takes care of me and has ALWAYS been honest with me on what needs to be done. Never tries to sell unnecessary items and is just happy to take care of his clients. I love working with Mike and will continue to recommend him to all my friends and family! More

Worst service, they don’t take care of the customer, no communication from anybody. I dropped the car for a recall, they did nothing about it and didn’t even have the courtesy to call communication from anybody. I dropped the car for a recall, they did nothing about it and didn’t even have the courtesy to call More

Excellent, quick and efficient service. I always know that my car is in great hands. I would easily recommend their service to anyone. Great overall. that my car is in great hands. I would easily recommend their service to anyone. Great overall. More

I brought my Jeep into service after having some issues and Jon was extremely helpful and patient with me. He made sure to address all of the problems I was having in a timely manner and made sure he was t and Jon was extremely helpful and patient with me. He made sure to address all of the problems I was having in a timely manner and made sure he was there to help me in any way he could. I will definitely be returning to this service department and asking for Jon. More

Dean Vardakis was extremely helpful and professional in his service as service advisor. I was in for an express lube and tire rotation, which was done within 1 hour, as promised. his service as service advisor. I was in for an express lube and tire rotation, which was done within 1 hour, as promised. More

NICE WHEN SELLING YOU A CAR...HORRIBLE WHEN YOU NEED IT SERVICED We have purchased 2 vehicles from this dealership, a Chrysler and a Jeep. The sales department was nice, but what I am learning, is that SERVICED We have purchased 2 vehicles from this dealership, a Chrysler and a Jeep. The sales department was nice, but what I am learning, is that they make false promises just to make a sale. When we purchased our Jeep, we were presented with a sales pitch to buy a Lifetime Warranty for the vehicle. We were told that it would give us top notch service whenever we needed it as well as a loaner car, whenever our car was in for this 5-star service. Five days ago, we went to pick up our 8-year-old son from football practice and the dashboard on our Jeep lit up like a Christmas tree and the whole thing just died. We had it towed to East Hills Chrysler Jeep Dodge Ram, since this is where we bought it and was made all of these promises. My husband called the service department first thing in the morning, to explain what happened and see about getting a loaner vehicle. He was told by Jon in Service that they most likely would not even get around to checking out our vehicle that day (Thursday) and it may be as late as Monday before they even get to look at it. He was also informed that they had no loaners available for at least 2 weeks. He asked about the promises made when we bought the vehicle and the additional warranty and was basically told, too bad. When he then asked to speak to the general manager, he was put on the phone with Judy Burr, who was much less than pleasant. She was dismissive, did not seem to care at all and quite rude. My husband showed up at the dealership a couple of hours after this whole unpleasant phone experience, to get tools out of our Jeep, that he needed for work. He pulled into the parking lot, right next to 2 workers who were standing there on their phones. He opened the back of our unlocked Jeep and loaded over $2,000 worth of tools into the back of our Escalade. Not one of the workers looked up or questioned what he was doing. He then drove around to the front and went into the dealership to question if this is how they always operate, without any regard to their customer's belongings or good customer service in general. Once again, nobody seemed to care at all. It is now Monday and they informed us that our Jeep needs a new alternator and PCM. Although both covered by the warranty, they advised that the parts will not be in until September 21st and they still don’t have any loaner vehicles. That means they will have my Jeep for over a month and they will not even provide any loaner for us to use! Both my husband and I are First Responders and work overnight in different locations, not to mention our 6 kids who are going to be starting school and activities next week. We need a 2nd vehicle and are now forced to pay an arm and a leg for a rental, since they had no loaners, like they promised. The customer service at this dealership is extremely lacking. Although our 2 teenage sons both want Jeeps, I can guarantee that we will NOT be purchasing them from this location and perhaps from any FCA brand at all, if this is how they treat their customers. More

GM Ed Wiffen has done a great job of organizing the leadership team and let them do the great job they’re capable of doing leadership team and let them do the great job they’re capable of doing More

Mike Casey makes my life so much easier. He handles all my jeep needs in a fair, friendly, and reasonable time frame. I only bring my Rubicon to him at East hills, I wouldnt set foot in another dealershi my jeep needs in a fair, friendly, and reasonable time frame. I only bring my Rubicon to him at East hills, I wouldnt set foot in another dealership. It is Very hard to trust dealers and service centers. Mike takes that fear away. Thank you for everything and always being a pleasure to deal with. You're appreciated! More

Mr. Marc Siegel assisted me in my vehicle servicing on 8/9/21. He is extremely polite, he is very detailed in explaining what is going on, and he is the utmost professional. I am lucky that we have cros 8/9/21. He is extremely polite, he is very detailed in explaining what is going on, and he is the utmost professional. I am lucky that we have crossed paths on numerous occasions! More

Mike was very friendly and helpful when explaining what needed to be done. He also keep me updated during the process. He checked my warranty to make sure the issue was covered before fixing the issue. I h needed to be done. He also keep me updated during the process. He checked my warranty to make sure the issue was covered before fixing the issue. I have worked with Mike in the past and it has always been a very good experience. More