East Hills Chrysler Jeep Dodge Ram SRT - Service Center

Michael Piscopo continues to be a sincere and helpful employee at East Hills. He is very accommodating and makes customers his top priority. Due to his dedication, continues to be a sincere and helpful employee at East Hills. He is very accommodating and makes customers his top priority. Due to his dedication, I was able to get my car serviced at an earlier date to avoid getting a ticket for an expired registration. Thank you again for your time and efforts. More

If I could leave 0 stars I would. I called a week in advance to schedule an appointment for a Mopar Stage 1 Lift Kit on a Jeep Wrangler. I know the install takes a lot of time and I called a week in advance to schedule an appointment for a Mopar Stage 1 Lift Kit on a Jeep Wrangler. I know the install takes a lot of time and is fairly difficult. I made it very clear to the individual who confirmed my appointment that I was there for a lift kit and I wanted to make sure that I was not going to be turned away when I got there because of the lengthy install. She said she confirmed with the techs and I was good for an 8:30am appointment. Lo and behold, I am there first thing in the morning and the tech has no idea what I am there for. I tell him its for a Mopar Stage 1 Lift Kit. Fiddles with the computer for a little while and says, "whoa, this is a big install....this is going to take a few days....can you come back next week?" I took a day off from work to be there for this installation. No, coming back next week was not an option. Their "compromise" was to have one of their outside vendors do the installation. I was quoted $1,300 for the installation of the lift kit. Using their labor rate - that equates to approximately 10 hours of labor. Mopar is the parts, service and customer care organization within Fiat Chrysler Automobiles. Mopar parts are original equipment manufactured parts for Chrysler vehicles - including Jeeps. Mopar estimates 4 hours for the installation. That's approximately $550. Where is the other $750 dollars and 6 hours of labor???!?!?! My guess - its the up-charge for East Hills because they were using the outside vendor. Needless to say I told them to leave my car alone. Waste of time. Avoid this place. There are plenty of Jeep dealers that can turn a wrench. Its not worth the hassle. P.S. - No, I don't need my fuel injectors cleaned with your "special" tool for $200 dollars. Are you for real? P.P.S. - highly recommend Sammy's in Hicksville and Goonie's in Holtsville for lift installs that are done efficiently and with respect for your time and time off. Don't let dealers scare you away with "void" talk. Warranties can't be "voided". The Magnuson-Moss Warranty Act prohibits such scare tactics. More

Horrible experience I have a 2013 jeep wrangler unlimited, it has a 4.5 lift, i have an axle seal leak. I take it in to the dealership to repair the axle seal leak. The S I have a 2013 jeep wrangler unlimited, it has a 4.5 lift, i have an axle seal leak. I take it in to the dealership to repair the axle seal leak. The Service advisor John calls me today and tells me the repair is not under warranty and will cost me $600, Apparently due to me having a lift which they're saying caused the leak. even though the leak is comming from the inside of the diff to the wheels. They say it only happens with lifted jeeps, i don't really know how true that is. I've also had prior incident with the same service department in which they cross threaded the lugnuts on both my rear wheels during a tire rotation, which cost me $80 to have repaired due to 2 studs that needed to be replaced. I didn't launch a complaint then because they were treating me pretty well so I let it go, even upto today they were treating me pretty well, never had any other issues besides these two things, and the service advisors have always been pretty good with me even john. After this incident though I'm starting to feel like they could do better, but like most dealerships its the bottom dollar that counts and not the customer. it wouldnt of cost them anything to repair under warranty.I even have a lifetime warranty on the vehicle, I expected better service, and after these 2 incidents, I know better then to ever go back to them for any major repairs. More

Mike Piscapo Owning two SUV's that I purchased from East Hills, I have been going here to have them have basic service at a reduced price withe VIP service. Owning two SUV's that I purchased from East Hills, I have been going here to have them have basic service at a reduced price withe VIP service. Recently both autos had issues, both were still covered under the Jeep manufactures warranty. MIKE Piscopo stood out as being very honest from the first time I met him. He is sincere and has the Customer's 'best interest' as top priority in this large successful dealership. I also found that overall the service people who have worked on my SUV's, were highly trained and knew what they were doing on these rather complicated SUV's. (when other service stations closer to me, did not!) More

Worst Experience Ever! I brought my one year old Ram in to this dealership for repair. 10 days later, I received a call from the dealership asking me to pick the truck up. I brought my one year old Ram in to this dealership for repair. 10 days later, I received a call from the dealership asking me to pick the truck up. I was told that they would not be able to look at the vehicle because they were too busy. My friend and I went down to the dealership to pick the vehicle up, and we were told by the service advisor that his manager said to get my truck off their lot because they were too busy with their own customers' vehicles and that I should go back to whatever dealer I bought the truck from. I have the factory warranty on the vehicle, which can be used at any Ram dealer, not just the one the truck was purchased from. I have never had such a horrible experience with any dealership before. Bringing my vehicle here was a total waste of time. I have filed complaints with the NY State Attorney General's Office, the DMV Division of Vehicle Safety, and the Better Business Bureau. It's unfortunate that this dealership believes they don't have to follow the same rules as everyone else. More

The Verdict This is the worst customer service experience I ever had in my long life. My car sat at the dealer for one month and was never diagnosed. Their servic This is the worst customer service experience I ever had in my long life. My car sat at the dealer for one month and was never diagnosed. Their service writer stated to me that his tech had "Eyes on it" What the xxxx that does mean? I was told it would be diagnosed, is that a proper diagnosis? I left with a blank sheet of paper which didn't include any details outlining the diagnostic procedure nor the parts required to repair nor an estimate detailing the cost, just a blank sheet of paper? Is that a proper diagnostic? I will lodge a complaint with NYS-DMV to ask my vehicle was a properly diagnosed, Never again! I implore all readers to stay far away from this dealer and their service department unless you want to be cheated. Don;t say I didn't warn you! More

Thank you, Raymond! I took my 2012 Wrangler in for service (and purchased some locking lug nuts) today and Raymond helped me. He was nice, professional, explained what t I took my 2012 Wrangler in for service (and purchased some locking lug nuts) today and Raymond helped me. He was nice, professional, explained what they did, and it was an absolute pleasure working with him. It took the amount of time that they said, and actually came in under the estimated cost. They gave me a ride home (thank you Jean!), although I could have waited for it to be finished. We have 2 Jeeps from East Hills, (and have purchased other vehicles from East Hills Chevrolet for many years) and I highly recommend their sales and service department. We purchased both of our Jeeps from Ann DeMayo, who is also fantastic!!! Thank you!!! More

I went in to have my vehicle serviced and while waiting Stan approached me to see if I needed any help. I told him I was in for service but wouldn't mind looking to see what options were available to me i Stan approached me to see if I needed any help. I told him I was in for service but wouldn't mind looking to see what options were available to me if I wanted to trade my present Jeep in. After working with me and seeing what was in my price range we were able to make a deal on a newer Jeep. He did a great job in finding what would be a good Jeep for my wife. Thank you for your great service Stan More

I have had my grand cherokee jeep there for about 2 1/2 months the car came with a defective defect. Well they fixed the noise about after month in and half, problem when they fixed that problem they ruine months the car came with a defective defect. Well they fixed the noise about after month in and half, problem when they fixed that problem they ruined the interior of the car. Then the parts came in they told me there were going to detail the car, they didn't , they put on the wrong color parts they left the dash open in the steering wheel,usb port didn't work anymore cause they didn't connect. So when the dash came apart which happened today Feb 8 2014 I went back and complained how there people didn't care and sales manger was giving us a loaner I told him to be careful and not to scratch the car, one mechanics heard this told an associate and another fellow back up a courtesy car into my new jeep. Im going nuts I just my back and fix the damages ASAP, I don't trust people after this fixed will never bring car back. there, Worst Service department in the world BEWARE. More

On April 20, 2013 I purchased a brand new 2013 Dodge Journey from East Hills Chrysler Jeep Dodge. This is the second vehicle that I purchased from them within one and a half year period with the help of Journey from East Hills Chrysler Jeep Dodge. This is the second vehicle that I purchased from them within one and a half year period with the help of James Kropp. He is always friendly and smiling and helped us with all the numbers and with the help of the finance manager who pulled down the stars to get the deal done; shocked us with and incredible price and bank interest rate that we could not resist but say yes to. For the first 500 miles I was in love with my new Journey. As I left the dealer with my two daughters they fell asleep with the comfortable and quiet ride. But then I noticed that there was a noise coming from the front suspension. I called them up and setup an appointment. We went for a drive in which the service advisor Steve (which no longer works at the dealer) heard the noise and said he would look into the issue. They determined that the noise was coming from the front driver side strut. I came again and they replaced the strut and told me to pick it up. When I got there Steve told me that the noise was still there. I took another test drive with the tech and he told me that sometimes these noises come and go. Give it some time and see if it goes away. A few weeks later I called back to the service department and told them that the noise was still there. But this time I noticed that the steering wheel was turned a little to the right and when I straighten the wheel the Journey would go to the left. They confirmed that the Journey was making noise and said they would look at it and that the Journey needed a wheel alignment. After the alignment I was called to pick up my Journey. They also said the noise was gone. I was happy to hear that this annoying noise was finally fixed (or so I thought). As soon as I left the dealer I heard the noise again. I was pretty upset and decided so call again. They told me to bring it in once again and to test drive it. The tech heard the noise and Jon the service writer told me that he was going to look into it. I waited a short time and Jon came out and said they lubed all of the bushings for me and there is no noise. But when I saw the write up he had put on the work order that they could not duplicate the noise. I told him that the tech did hear the noise and that was the reason he lubed all of the bushings. When I got in my vehicle and drove off the lot I instantly notice the suspension noise. I made a u turn and headed back to the dealer and spoke with Jon again. I told him how is it possible for him and the tech to say there is no noise yet it is still there. He didn't know what to respond so he called the tech. When the tech saw me he turned around and without any hesitation he said order a lower control arm. I scheduled yet another appointment to have the lower control arm replaced. He then confirmed the job was done and that the noise no longer exists. After that I drove the car out of the dealer only to find out that the noise still existed. I called again and told them that the noise was still there and their response was not to worry that it is an annoying sound but the vehicle was perfectly safe to drive. To which I responded safe suspensions don't make noises and I did not sign the finance agreement for annoying noises. After that I took my Journey back to the dealer on the first week on December in which they held my vehicle for a week and did absolutely nothing to it. Returned it to me updating the software saying they didn't hear the noise. I test drove my vehicle and was expressing my frustrations with the service writer (whose name I did not get but I can definitely point him out) who told me that the Dodge Journey really wasn't designed to be driven in the city. It was designed to be driven in the suburbs. I was speechless after he said that and my wife looked at me in disbelief. I scheduled another day again for the same noise and this time I spoke with Eric about the matter. We test drove my vehicle on December 24 with a tech. As the tech drove the car I spoke with Eric and told him that I was concerned of my gas mileage because it had dropped significantly. From my home to my job I would normally get 20 to 21 mpg (90% highway driving) and now I only was getting a max of 16 to 17 mpg. He told me not to believe what the sticker on the window says about mpg. Even though I told him that I always kept the fuel economy up on the dashboard display. After we drove the truck he told me that if the problem could not be fixed this time we would have to consult with Chrysler to see what could be done. He confirmed the noise was there and the tech took it in and yet again lubed all of the bushings and made sure that all the bolts were tight. We drove the truck again and after everything was said and done the noise could still be heard. He said he had to check and see when the regional manager for Dodge would be in the area to see what could be done and he would get back to me. I then saw James Kropp greeted him and told him that I needed to speak with him. He was busy at the time and told me to call him back in a while. I called him back and spoke with him. I told him that I was not satisfied with the way service was treating the issue I was having. Like if it was ok for me to continue to drive around in a vehicle that made noises and didn't get good gas mileage. He spoke with Ed and told me the same thing that Eric told me. We need to speak with the regional manager to see what could be done. I waited for two weeks and in the meantime spoke with someone in Chrysler Customer Service who recommended me to take my truck to a different dealer. I took my truck to two dealers. One, who said it was raining and they could hear the noise because of the wet surface and another one who held my truck for three days, charged me $150 for a wheel alignment in which after arguing with the service writer he discounted $100 and still did not fix the noise. I bought it to their attention in which a tech rocked the truck back and forth and determined the noise was still there. At this point I called East Hills and spoke with someone in regards to this issue. He told me to call James back because he might have setup something already. I called James back to which he told me that no one in the dealer could do anything at this time. I told him if he could setup an appointment with the regional manager to which he said he or anyone in the dealer could not do anything. I told him what options do I have then? He said you have two options. Bring the truck back and trade it in (which I felt is very slimy of him to say since he should know that I wouldn't get what I paid for and no bank would be in there right mind to accept such an offer) or file a Lemon Law, law suite. I told him how long does the process take and he told me about three months in which Dodge cuts a check and then we put you into a new vehicle. I explained that the law states that I go to the manufacture first and speak to the regional manager or someone at the dealer who can help me out. He said it again, there is no one at this point in this dealer or management who can do anything about the situation you’re going through file the lawsuit. Now I have stopped driving my truck because the law also states I cannot pass 18,000 miles in order for me to consider filing lemon law. I am at 17,250 now. I have to take a bus and three trains to get to work each day. The first bus leaves at 5 am and it takes me three hours to get to work (compared to commuting with my Journey which is 45 min) in which I am late every day because I am supposed to start by 7am. Thank God my boss somewhat understands the situation I am going through. But only God knows how far that will take me before I get fired. The same goes for coming back home. I don't get time to spend with my girls because by the time I get home each night they are asleep. I can't go to church on weekdays because the last bus leavening the train station is at 11pm and my church is in Queens, I live in Westchester. I still have to pay the bank for financing the truck and insurance for a vehicle that I won’t be able to use in the next three months. If you want to buy a Chrysler vehicle from East Hills Jeep go ahead. I highly recommend this dealer for that. There sales staff and overall buying experience is great. They will fight to get you the best price. But just pray to God that nothing goes wrong. Because it looks like they don't take responsibility over issues they cannot fix. More