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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,682 Reviews

3,682 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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January 22, 2022

Everyone was so informative and helpful with I needed to know. They worked at a timely manner and everyone is so welcoming. Social distancing and mask wearing made me feel safe More

by LEAS2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lemar Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian and Jeffrey
Jan 24, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the great review! Customer safety is our top priority, and hearing that you had such a successful and comfortable experience at our dealership made our day. We appreciate your support and hope to work with you again at Eastchester Chrysler Jeep Dodge Ram!

January 22, 2022

Extremely expensive and two times consuming!Really not Extremely expensive and two times consuming! Really not worth it and I am extremely disappointed! More

by mjacobs2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosemary
Feb 07, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We're sorry to hear that you're disappointed in the cost and timing of your recent service visit. We do all we can to keep our prices reasonable and reflective of the quality of the work we perform. We prioritize efficient care at every visit, and we apologize if we missed the mark this time. It would be helpful if we could speak to you about the details of your visit to ensure all of your concerns are addressed. Please reach out to us whenever you are available next. Thank you, Customer Care Team - (877)-811-9330

January 22, 2022

The dealership is very clean. Very well managed. An all the staff was very friendly More

by thetruth1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dante Hassell
Jan 24, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the great review! We are happy to hear that you had such a successful service experience working with the Eastchester Chrysler Jeep Dodge Ram team. Safe travels, and we hope to see you back again down the road!

January 21, 2022

This dealership was very professional with their service. Every time I need to get a repair done or just a routine service they are always honest on what I need done on the car. More

by nolimitphysique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael
Jan 21, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for continuing to choose us for your service needs! We are delighted that you have been so well taken care of by our team here at Eastchester Chrysler Jeep Dodge Ram. Drive safely and we look forward to seeing you again!

January 21, 2022

The attention given to vehicle’s needs were excellent. I was also informed of future maintenance that would be needed next. Love how Maggie explained and kept me informed about about what was being done and More

by serena.vaughan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian, Jose and Mr Day who greets everyone and directs you where you need to go. They really have a good team of people in the Service Dept. Jimmy Soma did not steer me wrong. , Rob Aristy
Jan 21, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Hi Serena - We are thrilled that you and your vehicle were so well taken care of! Thank you for choosing Eastchester Chrysler Jeep Dodge Ram and for highlighting Maggie and Rob's great work. We hope to welcome you back for your future service needs!

January 21, 2022

Need to change covid 19 protocols. I was asked for a vaccine card and i had a mask on that shouldve sufficed. More

by andrewkelly2696
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont remember the name
Feb 07, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We’re sorry to hear that you’re frustrated. Our policies follow New York City mandates. According to those rules, anyone entering our building must be vaccinated. Following the guidance of the CDC and New York State masks are required while in the building. If you have any questions about this, please get in touch. Thank you, Customer Care Team - (877)-811-9330

Feb 07, 2022 -

andrewkelly2696 responded

I understand the protocols but i dont agree with them. Your dealer does great service but i refuse to give my business a place that shuns those who made a Personal medical decision for themselves rather than follow along with the ILLEGAL regiment set forth by our political leaders. Again your dealer did great service but i dont support the agenda. Thank you

January 21, 2022

They were very professional and courteous and as far as the service they pinpoint it the issue that I had with my vehicle and fixed it expeditiously More

by ckendley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Aristy
Jan 24, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you so much! We love to hear that our Eastchester Chrysler Jeep Dodge Ram team helped address your concerns while providing professional service. Have a great week!

January 20, 2022

Warning don’t go there!!! I live in the neighborhood , but it the Bronx . Nobody care about fixing your care . The advisors are there to get your money, and the mechanics don’t care. More

by bennie914
Recommend Dealer
No
Employees Worked With
Maggie Matir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We run our business to be transparent and trustworthy with customers and we want to apologize if we have left the wrong impression. We would like to discuss your concerns with you directly so we can ensure they are handled properly. Would you consider giving us a call when you have a moment? Thank you, Customer Care Team - (877)-811-9330

January 20, 2022

Express check in was great fast no issues Then once inside the rep answered all my questions, explain the wave program made me feel comfortable . Informed me of the two waiting areas and on completion More

by ssgvtbrown
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Timely, high-quality service is our number one goal! Thank you for the stellar review and for taking your maintenance needs to Eastchester Chrysler Jeep Dodge Ram! We hope to see you back for the next.

January 20, 2022

Awesome service and good communication at this location everything was handled quickly and efficiently and I’m thankful for that More

by cryptocrysis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Jan 21, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

It is gratifying to hear that our team delivered such efficient, top-notch service! Thank you for coming to Eastchester Chrysler Jeep Dodge Ram and for leaving us a great review. We hope to welcome you back in the future!

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