Back

Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,686 Reviews

3,686 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

Sort by
August 13, 2021

Quick and easy. Ricky is always helpful. Never let me down and always keeps me informed. More

by nemo1g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky
Aug 16, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We're so happy to hear we've never let you down. Thank you for trusting Ricky and the Eastchester Chrysler Jeep Dodge Ram team with your business - and see you next time!

August 12, 2021

The representative that handles my case was super efficient. however when I called to check on my car availability and told the person who answered the phone that my car was there for 2 days for More

by jacksonbh44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the review, Jackson. We are always looking for ways to better the customer experience, and we appreciate you taking the time to share. We assure you that this feedback will be addressed with the right people so we can work towards improving. With that said, we appreciate the kind words about Maggie and will be sure to pass them along. Please don't hesitate to reach out at (877)-811-9330 if there is anything more we can do to assist you!

August 12, 2021

Coming in for service was much easier than I expected. Having an express oil change service made the visit quick and painless. The intake and service staff were polite and accommodating, and that's someth More

by GEORGECOZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Somma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We're so happy to hear that the Eastchester Chrysler Jeep Dodge Ram team exceeded your expectations - that's what we strive for! Thank you for choosing us to assist with your service and we hope to see you next time. Take care!

August 11, 2021

Ricky helped service my brand new jeep in a quick and professional manner. He made sure that everything was perfect and handled correctly from beginning to end. Thanks Ricky for all of your help! More

by hcaputo916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky
Aug 11, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Ricky and the Eastchester Chrysler Jeep Dodge Ram team. Drive safely, and we hope to see you back!

August 11, 2021

Nice and welcoming. Very knowledgeable of the type of service I needed. I would recommend coming to this service department for my next free oil changes. More

by srnycsw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Aug 11, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the great review - we appreciate your business and look forward to seeing you again next time! Be well! - the Eastchester Chrysler Jeep Dodge Ram team

August 10, 2021

Was charged $660.00 dollars for nothing was done to my vehicle still waiting for at least a Courtesy call back for the service advisor that stated she will follow up with me. More

by Cisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosemary Aviles, Rob Aristy
Aug 24, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We apologize for any mistakes made on our end. We strive to deliver a seamless and transparent service experience, and it is never our intention to overcharge our guests. We would be happy to speak with you to see what we can do to help clear things up. If you are willing to discuss this, please don't hesitate to reach out. Best, Robert Motta - Customer Success Manager - 845-285-3391

Aug 24, 2021 -

Cisco responded

Apology will not return my money for the service that you guys did not do.

August 10, 2021

I went for an oil change and Ricky was super helpful and informative! This was my second time changing my oil here and I’m pleased with my experiences More

by gen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky
Aug 10, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a seamless experience working with Ricky and the Eastchester Chrysler Jeep Dodge Ram team. Drive safely, and we hope to see you back again down the road!

August 10, 2021

This is the most unreliable dealership in the word been taking my keep here since June and still not fixed have to return it again More

by chineymann38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Marciano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Aug 24, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

This feedback is very disappointing to read. We want the most for our guests, and it is concerning to hear that you are still having trouble with your vehicle. We would appreciate the chance to speak with you to see if there is anything more we can do to assist with your situation. If you are willing to discuss this, please don't hesitate to reach out. Thank you, Customer Care Team – (877)-811-9330

August 10, 2021

great job only got a recall done but the wait was good was able to plug phone up watch the news bathrooms available...AND THEY KEPT ME INFORM ABOUT MY TRUCK ... GREAT EXPERIENCE More

by emiddleton141
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy
Aug 11, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We are so pleased the Eastchester Chrysler Jeep Dodge Ram team could deliver a five-star service experience. Your support means the world to us and we look forward to your next visit!

August 10, 2021

Over priced for no reason. The advisors were helpful but you get charged for basic things a mechanic wouldn’t charge you for like seeing what’s wrong with car. I was told the diagnostic run was 160 but they More

by ninapham2024
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Nina - We are sorry to read this feedback. We strive to deliver top-notch service at a great value, and it is disappointing that this was not better reflected in your time working with us. It is never our intention to overcharge our guests, and we would appreciate the chance to speak with you to see what we can do to help straighten things out. If you are willing to discuss this, please don't hesitate to give us a call. Thank you, Customer Care Team – (877)-811-9330

...
137
...