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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,690 Reviews

3,690 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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July 15, 2021

U guys had great customer service ! U kept me updated and informed at all time! U guys were consistent with ur dedication to keep me happy and fix my car in a timely fashion More

by BAGGETTRUSSELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Russell - thank you for reviewing Eastchester Chrysler Jeep Dodge Ram! We're so glad you had an excellent visit with us, and we hope to have the pleasure of working with you again next time. Safe travels!

July 15, 2021

Maggie is an excellent service advisor. She is professional, very knowledgeable and keeps in touch with you throughout the entire process. I highly recommended her services. More

by edelgado0408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the wonderful review and for trusting Eastchester Chrysler Jeep Dodge Ram with your business! We'll let Maggie know her kindness and professionalism made all the difference. See you next time!

July 15, 2021

Not happy I took my car for service. The problem wasn’t fixed. my car was left all day in the dealership without it being fixed no one had the courtesy to call me and let me know that the part wasn’t avai More

by alarijon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Can’t remember
Jul 30, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

This certainly sounds frustrating and I apologize if our communication fell short. It is never our intention to cause an inconvenience and we'd like to step in here to assist you. Please reach out to our Customer Care Team at (877)-811-9330 at your convenience. Thank you.

July 15, 2021

Courtesy and professionalism they explain everything to me that was going on with my car a great place to go and get your vehicle checked More

by milton.fields.mf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Couvertier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Jul 16, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Eastchester Chrysler Jeep Dodge Ram team. Drive safely, and we hope to see you again down the road!

July 14, 2021

Rosemary was very thorough and quick with my car. She explained everything they had to fix very well in addition to letting me know the general pricing on the service the car needs. More

by udc33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosemary
Jul 14, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for reviewing Eastchester Chrysler Jeep Dodge Ram! We're glad to hear that Rosemary made your recent service appointment quick and seamless - that's our goal. Take care!

July 14, 2021

Went for Routine Maintenance. Everyone was very helpful and very informative. I will keep taking my truck in for service as it requieres. The location is always very clean. One thing is that I noticed was More

by Tenso169
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Mendez, Rob Aristy, Kayla Benitez
Aug 02, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for reviewing Eastchester Chrysler Jeep Dodge Ram! We're glad to hear that our team could make your recent service visit pleasant and hassle-free. We'll pass along your feedback regarding our inventory, but in the meantime, we invite you to reach out to our Customer Care Team at (877)-811-9330 with any questions. Take care!

July 14, 2021

My experience was great a got great service from everyone especially from the servece department Ricky was very professional and friendly wish is very important to me More

by luismartinez0523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky
Jul 15, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Luis - Thank you for the great review! We are thrilled to hear that you had such a successful time working with Ricky and the Eastchester Chrysler Jeep Dodge Ram team. Drive safely, and we hope to see you back again down the road!

July 13, 2021

Rosemary was very thorough and quick with my car. She explained everything they had to fix very well in addition to letting me know of other items that need to be repaired and the general pricing on the More

by ELISE.ERLICHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosemary is the rep that assisted me
Jul 14, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Elise - Thank you for taking the time to share! We are thrilled to hear that Rosemary went above and beyond to assist with your vehicle and get you back out on the roads. Drive safely, and we hope to see you back again down the road!

July 13, 2021

Car was there for two months And I was without a loaner Car was there for two months And I was without a loaner vehicle for one month Part was on back order and Everytime I called the dealer to ask abou More

by BROSARIO87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember
Jul 28, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Your feedback is disappointing and I want to apologize for the delay with your part and also for the trouble you had reaching our team. We strive to provide a higher quality of service for our guests and it is hard to see that we let you down. I will be sure to address this concern with the team to avoid a situation like this moving forward. In the meantime, I would be grateful to touch base and answer any additional questions or concerns you may have. Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

July 12, 2021

It was a very pleasant visit staff where nice and service was fast definitely will be making u guys the place to go for service my new home More

by rrod425
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Jul 12, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you so much for joining the Eastchester Chrysler Jeep Dodge Ram family! We are delighted to hear that you're satisfied with our service and truly appreciate you allowing us the chance to earn your business. Have a wonderful week!

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