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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,689 Reviews

3,689 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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February 15, 2021

The service was excellent even though my issue could not be resolved the day of, the service department kept me updated on the situation and made the process simple and easy to get my batteries replaced qui More

by robsuhre2110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Somma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason and Ricky
Feb 16, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We couldn't have asked for better feedback! It's wonderful to hear that our service team went above and beyond to take care of you and your vehicle. Thank you for coming to Eastchester Chrysler Jeep Dodge Ram for your battery replacement!

February 13, 2021

From the moment I pulled up and got help from Mr.Day , till I was called in 1 hour from arriving, my experience was a pleasure. Car was done as promised and all work was explained More

by dmanich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Feb 15, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Eastchester Chrysler Jeep Dodge Ram, and if you ever need anything else, don't hesitate to come back and see us again!

February 13, 2021

Ricky was amazing got my car in and out in 1 day he told me it would get done and he made it happen amazing service More

by E Noriega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky from Service Dept
Feb 15, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Eastchester Chrysler Jeep Dodge Ram, and we will certainly let Ricky know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

February 12, 2021

Service advisor was not keeping me updated had to go downstairs multiple times to find out what was going on and the status of my car More

by Intheshadowland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosemary Aviles
Mar 04, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

This review is a bit disappointing to read. We strive for accommodating and communicative service here, and I will certainly share this feedback with my team to ensure we improve our communication going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

February 12, 2021

Staff very helpful. Very happy with the service provided. Car was ready the next day. Would recommend to others. The only complaint was waiting 2 hours or more to pick up car because of the snow. More

by JPEREZ7483
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
rose mary service department
Feb 15, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Eastchester Chrysler Jeep Dodge Ram, and if you ever need anything else, don't hesitate to give us a call or come back and see us again!

February 12, 2021

I love the welcoming and service she gives customers. Great personality. Makes sure you leave out that dealership happy. I will be back for sure. More

by rareske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Feb 12, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

It means so much to us to see your review! Thanks from the team at Eastchester Chrysler Jeep Dodge Ram!

February 11, 2021

Wait was 6 hours but all was done and. More found that needed repair got all part numbers prices all was stated highlighted and priced out More

by aj2g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to review us! We appreciate your patience during your visit and are happy to hear that you had such a successful experience working with us. Drive safely, and we hope to see you again at Eastchester Chrysler Jeep Dodge Ram!

February 09, 2021

Great service kept in touch with every thing that was going on with my car i will always bring my car back to Kayla thank you More

by sam2nextel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Aristy, Kayla Benitez
Feb 09, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We're so grateful to have you as a loyal customer! Thank you for trusting Kayla and the rest of the Eastchester Chrysler Jeep Dodge Ram service team with all your repair and maintenance needs!

February 09, 2021

Worst service department EVER. You brought out my car with a flat tire... i had to bring it back to be fixed the next day which took 3 1/2 hours! Technicians were nir wearing face masks and two technic More

by lindakausas
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rob Aristy
Feb 25, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Linda - This is a concerning review to read. Customer safety is our number one priority here, and I couldn't be more disappointed to hear that we didn't leave you with that impression. There are multiple issues here that I would certainly like to speak with you about directly. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

February 09, 2021

Jason was great! Called me up to let me know how far along the job was going while I waited. Parking lot attendant was a true gentleman also! More

by denbug1850
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Somma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for your business and your great review of Jason and the team! We are thrilled that your service experience was so pleasant and efficient. We hope to welcome you back to Eastchester Chrysler Jeep Dodge Ram for your future service needs!

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