Back

Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,690 Reviews

3,690 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

Sort by
August 20, 2020

I was given a run around for repairs time consuming and nothing done after several visits airbag light on ?? How it pass inspection don’t know More

by arleneshropshire5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rob Caballero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Brian Robert
Sep 03, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

This is a concerning review to read, and I'd like to speak with you directly about what happened here to see if we can clear up any confusion regarding your inspection. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

August 19, 2020

All the workers always give miss information, tell you 10-15 minutes and takes over an hour! every time I have bad experience! Money went missing too! More

by KMURATI28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

I am very sorry if your service took longer than anticipated as we strive to provide guests with a seamless experience. Your additional feedback is concerning and I would like to speak with you regarding your recent visit. I won't be able to reach out without your last name so please consider giving me a call. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

August 19, 2020

Working with service rep. Margaret Martir was the best part of my experience at Eastcheter Chrysler Jeep Dodge Ram. Thank You Maggie for your assistance and the toy for my son at the end. More

by Disa
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Disa, we take pride in offering excellent service for customers and it is wonderful to hear that Margaret was such a pleasure to work with. It's an honor to have earned your business at Eastchester Chrysler Jeep Dodge Ram and we look forward to your next visit!

August 18, 2020

Fast and friendly service. Walked in for an oil change was done in a good time.will def come here again for any future isssues More

by Angelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Hi Angelo - Thank you for the five-stars! We appreciate your business and are looking forward to seeing you back at Eastchester Chrysler Jeep Dodge Ram!

August 18, 2020

Poor communication between the workers. I requested for my care to get service. To ensure everything was good, with the vehicle. Poor service. No service work was done. More

by Connie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kayla Benitez
Sep 01, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Connie - This doesn't sound like the attentive and accommodating service we provide here, and I'd like to speak with you directly about what happened. We would be more than willing to service your vehicle. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

August 17, 2020

It's funny when you see bad reviews about establishments, then you receive the utmost exceptional service and you wonder?! What type of person are you??? I've had nothing but the best experiences with Eastch More

by mcedeno83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scarlett, Kayla Benitez
Aug 17, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to leave us a review! We are grateful for your business here at Eastchester Chrysler Jeep Dodge Ram, and we couldn't be happier to hear that you enjoy working with Kayla and Scarlett here. We will certainly let them know that you appreciate their help. We look forward to your next visit!

August 16, 2020

Rafael was very helpful knowledgeable and respectful. Great service easy in and Out. The attendant Outside was very friendly and made sure he addressed everyone in the car very curtious More

by sheily2525
Recommend Dealer
Yes
Employees Worked With
Rafael and the attendant outside
Aug 17, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

We're grateful for your business, Sheily! It's great to hear that Rafael and the rest of the team here at Eastchester Chrysler Jeep Dodge Ram made your service visit so friendly and efficient. Thank you for trusting us with your maintenance needs!

August 15, 2020

Recall and Inspection Maggie was a great help. She got everything done completely and quickly. She was friendly and understood what needed to be done . She did a great job! More

by jt
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

JT, thank you for the review! We are so glad you enjoyed working with Maggie here at Eastchester Chrysler Jeep Dodge Ram, and we will certainly let her know that you appreciate her help. We hope to see you again sometime!

August 14, 2020

Kayla Benitez is the greatest Service Associate . Knowledgeable about the information or Questions you may have about the service your getting done on your vehicle. Wouldnt Change her for the World More

by abner10009
Recommend Dealer
Yes
Employees Worked With
Dante, Kayla Benitez
Aug 14, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for reviewing Eastchester Chrysler Jeep Dodge Ram and for giving a shout out to our team member, Kayla. We are committed to taking excellent care of customers, and their vehicles. All of us are looking forward to working with you next time!

August 13, 2020

The worst experience I have had during this pandemic on so many levels. I am honestly uncomfortable going there for anything which is a shame. I brought my vehicle from there and am now questioning all the More

by DALC703
Recommend Dealer
No
Employees Worked With
Maggie Matir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

I'm so sorry to hear that you feel uncomfortable at our dealership. This isn't at all what we want for our guests, so I would like to help get these issues addressed. I'm going to need a bit more information and, unfortunately, I can't find your contact information from this review. Would you please call me at your earliest convenience? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

...
211
...