Back

Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,686 Reviews

3,686 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

Sort by
July 20, 2020

It’s great service ..the girl Diana was very respectful and helpful .i will be back again . Give that girl a raise ..also went very quickly as she said less than an hour More

by ALPHONSEJACOBIS
Recommend Dealer
Yes
Employees Worked With
Lemar Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Griffiths
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana *****
Jul 21, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the 5-star review! We are so glad you enjoyed working with Diana here at Eastchester Chrysler Jeep Dodge Ram, and we will certainly let her know that you appreciate her help. We look forward to your next visit!

July 19, 2020

Kayla Benitez was a excellent person employee and helped i love this girl she help us fo fast and she was perfect excelente fabulous manifest More

by mase0425
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez, Kayla Benitez
Jul 20, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the five-star review of Eastchester Chrysler Jeep Dodge Ram! We're glad to hear that Kayla made your recent service visit so enjoyable. We're grateful for your business and your endorsement!

July 18, 2020

never received a call on update i hd to call back myself next day then kept on hold then i was told ill call you back because im with a customer i thought i was a customer too More

by borieroom
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
no need to mention names
Jul 23, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

I sincerely apologize for the lack of communication on our end. We value your business here, and I will certainly share this feedback with my team and work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call directly. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

July 16, 2020

My visit to the service was very good, Kayla Took an care of everything in a very fast and professional matter. My car Drive like the first day I took from the shop. Thank you More

by BERNABE Granado
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Jul 16, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Bernabe, thank you for sharing such fantastic feedback. We're excited to hear that your car is driving like new again and even happier to see that Kayla was such a pleasure to work with. Safe travels from the Eastchester Chrysler Jeep Dodge Ram team!

July 15, 2020

Average Customer Service could be better. They should communicate with the customers and provide detailed information to prevent confusion. After service, my More

by ayleen81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Beleno
Jul 16, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

I'm sorry to see that you are not satisfied with your experience. We aim to provide great customer service and it is disappointing to hear that we missed the mark. I would be happy to speak with you about this directly to see what I can do to assist with those scratches, so please consider giving me a call. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

July 15, 2020

Everytime I call I don’t get an answer about my car. Service here sucks. I regret doing business with this dealer. A Really Bad choice! More

by wilmyjohan
Recommend Dealer
No
Employees Worked With
Service department
Jul 31, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

I'm so sorry that you haven't gotten the information you need. I want to help answer any questions you might have, but I may not be able to locate your contact information from this review. Please call me at your earliest convenience as I would really like to speak with you. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

July 15, 2020

Car went in for service stood almost a month but because of my warranty company. Maggie did everything in her power to make the process go as smoothly as possible More

by e.garcia7789
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you very much for trusting us with your vehicle. We appreciate your patience throughout this process and are so glad that Maggie could assist you. Enjoy your day! - Eastchester Chrysler Jeep Dodge Ram team

July 14, 2020

Customer service could be better. Especially at the service station. At the pay window. The young lady seemed more into her phone then the customers More

by boricuadadof2
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Jul 15, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

It's our goal to provide guests with friendly service and it sounds like we let you down during your recent visit. I apologize for this. I'm going to pass this feedback along to the right people so that we can impress you next time. Thank you for your business, Kathy Finn - Customer Care Manager - (877) 811-9330

July 13, 2020

Was provided Excellent service from Ricky. explained everything in detail and and the cost. Very gracious and informative. He also went above and beyond to get it done in a timely manner. More

by nekwa13
Recommend Dealer
Yes
Employees Worked With
Rob Aristy
Jul 13, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for rating Eastchester Chrysler Jeep Dodge Ram five stars! We are thrilled to hear that Ricky went "above and beyond" to assist you. Hope to see you for your next visit!

July 12, 2020

Excellent service. Friendly staff. Went there for service they went above and beyond.bery courteous and proff would highly recommend.to anyone this dealership..a++ More

by Angelo
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Hi Angelo, this type of feedback makes our day and we are grateful to receive your review! It's a pleasure to have your business at Eastchester Chrysler Jeep Dodge Ram and we look forward to taking care of you next time.

...
217
...