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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,683 Reviews

3,683 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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May 12, 2020

This dealership makes TV ads with false information no credit needed is a lie went there to trade in a vehicle with their buyback program it was all about credit you cannot go to the dealership if you do More

by dalmi01diaz
Recommend Dealer
No
Employees Worked With
Mike Chavez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

I'm sorry to hear that you are frustrated. I assure you that we would never intentionally mislead our customers, and I'm disappointed that we left you with a different impression. Would you consider giving me a call? I'd appreciate the chance to speak with you directly to see what we can do to assist you. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

May 12, 2020

Awesome Service Never spend money that we didn't have to. Everything was explained in full and if something wasn't needed we were told by the time the vehicle was pi More

by Cherriio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Aristy
May 12, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a review! It was our pleasure to work with you here at Eastchester Chrysler Jeep Dodge Ram, and we hope to see you again sometime!

May 10, 2020

Rude service person not recommended!! I had issues with my Jeep Wrangler sounded like he didn’t believe what I was telling him!! Not recommended More

by ARY0924
Recommend Dealer
No
Employees Worked With
Randy Figueroa
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

We expect our guests to be treated with five-star service so I'm very concerned to read this review. We want to make sure this is addressed, but I will need additional information. Would you please call me when you have a moment so we can talk this through together? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

May 08, 2020

It was fine and quick good service and great employees very helpful. My only issue is that I didn’t get paper work for the job done. More

by alexandermorales111
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
May 11, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Hi Alexander, we appreciate your feedback and will be sure to pass it along to our team so we can work towards providing a five-star experience next time!

May 08, 2020

I feel that I was being over charged for some of service and later had to put in a water pump that i pay extra More

by MAEEVA53
Recommend Dealer
Yes
Employees Worked With
Rob Aristy
May 13, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

If we were at all unclear regarding our prices I apologize. I would be happy to discuss the details of your visit and answer any questions you might have, so please feel free to give me a call. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

May 05, 2020

The employees were very friendly and helpful. The customer service rep didn’t book my appointment when I called, but I was still seen, and in a timely manner. More

by brandis0825
Recommend Dealer
Yes
Employees Worked With
Chris Dayka
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for sharing this feedback. We are glad to hear that our team was able to complete your service in a timely manner. The team at Eastchester Chrysler Jeep Dodge Ram wishes you safe driving!

May 05, 2020

Great customer service was provide by Rafael. I dropped of the car and within the hour Rafael called me back with the vehicle diagnosis and pricing for repairs. The vehicle was service in a reasonable time More

by vmr63
Recommend Dealer
Yes
Employees Worked With
Rafael Muñoz
May 06, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the 5-star review! We are happy to hear that Rafael provided the friendly and accommodating service we strive for at Eastchester Chrysler Jeep Dodge Ram. We will be sure to let him know that you appreciate his help!

May 04, 2020

Due to the coronavirus pandemic we are not allowed inside the facility but they made sure we were well aware of the status of our cars and answered any questions, comments, and or concerns their customers ma More

by b.marquez1003
Recommend Dealer
Yes
Employees Worked With
James Collier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Chavez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Figueroa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jiminez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Griffiths
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reginal Blue
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Cameron
4.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Diaz
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the five stars! We are happy to hear that we were able to help you out here at Eastchester Chrysler Jeep Dodge Ram. If you ever need anything else, don't hesitate to give us a call or come back and see us again!

May 02, 2020

I understand the importance of social distancing,however while waiting on your vehicle to be service,sitting in a use car that's not sanitized isn't a very good option. More

by WOOLFOLKTERRELL
Recommend Dealer
Yes
Employees Worked With
Rob Aristy
May 04, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a review. Customer safety and comfort is our number one priority here, and I will certainly share this feedback with my team to ensure that we improve our process going forward. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

May 01, 2020

The service department did a great job had no problem and every one was very nice. Kevin Marciano is the best person to deal with. More

by pd1306
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the review! We are happy to hear that our service team provided the excellent service we strive for at Eastchester Chrysler Jeep Dodge Ram. We will be sure to let Kevin know that you appreciate his help!

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