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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,689 Reviews

3,689 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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April 27, 2020

The experience was immaculate. Especially in these time of need, to have someone take care of you with such profession, courteousness, and respect. Thank u Eastchester & your employee who attended me Kayla More

by camejocamejo26
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Apr 27, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for leaving Eastchester Chrysler Jeep Dodge Ram a five-star review! We're grateful to have you as a customer and look forward to taking care of you in the future!

April 27, 2020

Poor communication. I was waiting outside and the car was ready for more than one hour without notice. I text for an update and did not receive a response. Good thing I asked the technician that happen More

by felton.f
Recommend Dealer
No
Employees Worked With
Cashier
May 13, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

I'm sorry for the lack of communication regarding your vehicle's status. I expect better for our guests and I will address your feedback with my team so we can improve going forward. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

April 27, 2020

I was very pleased with the work and also very thankful for Kayla. She helped me and listened to what I needed. She contacted me as soon as she found anything out about my Jeep. And put me in a loaner when More

by SolMayra04
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Apr 27, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience with Kayla. We are grateful to have you as an Eastchester Chrysler Jeep Dodge Ram customer!

April 27, 2020

Did a great job, kept me up to date on my vehicle service and was done in a timely manner. Thanks for the quick service. More

by santanadaven
Recommend Dealer
Yes
Employees Worked With
Frank
Apr 28, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for leaving us a review. We're happy to hear that the Eastchester Chrysler Jeep Dodge Ram team took care of you throughout the process!

April 26, 2020

Excellent customer service. Problem was well addressed and went home happily. Waiting time was also was reasonable. So far so good. Good job done! Thanks More

by OPUPONG26
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for reviewing Eastchester Chrysler Jeep Dodge Ram. We're so happy to have your business!

April 25, 2020

"Excellent" & "Awesome" Services. And The Auto Parts On My Back Door Works Great And Was Told The Accurate Problem Of My "Gate" Indicator On My Panel. Terrific Work And Satisfied! More

by Tyrone E. Smith
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Tyrone, thank you for leaving us a five-star review! We're glad to hear that our team got you back on the road safely!

April 25, 2020

They did not clean the oil spill on top of the engine when I got a oil change they need to clean oil spill on top of engine More

by starmann35
Recommend Dealer
No
Employees Worked With
Kevin Marciano
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to give us this feedback. I will certainly share this with my team and ensure that we improve our process going forward. If you'd like to speak with me directly about your visit, don't hesitate to give me a call. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

April 24, 2020

Maggie is the best in the service department. she awesome. She don’t play, she get the job done ASAP and make sure that you are satisfied! keep it up! And Reginal goes all your he’s the best in the More

by reshorn
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reginal Blue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the review! We are grateful that you trust our team here at Eastchester Chrysler Jeep Dodge Ram, and we will certainly let Maggie and Reginal know that you appreciate their help!

April 24, 2020

Service at your dealer I waited 3 hours outside for service to be done. No one called me, only after I talked with the worker out side about the delay that the car was ready More

by aanavell
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Scarlett
May 13, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

It's always disappointing to see a 1-star review. I assure you that customer service is our number one priority, and I would like to hear more about what happened so we can find out what caused the delay here. Would you consider giving me a call so that we can discuss your visit? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

April 21, 2020

Maggie Maggie Maggie. What can I say. Always helps me when in need especially in this pandemic. I can’t say enough. She is amazing I don’t understand why isn’t she the service manager. No one can perform More

by elijah2819
Recommend Dealer
Yes
Employees Worked With
Hector Jiminez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for leaving such a great review and for giving a shout out to Maggie! All of us at Eastchester Chrysler Jeep Dodge Ram, are dedicated to treating customers to a five-star experience and we're so glad to hear that came true for you!

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