Eastchester Chrysler Jeep Dodge Ram - Service Center

Not a good day at all for me. I am not going to say that the dealership is horrible because in reality sometimes there are just a few bad apples. First of all the guy that greets y I am not going to say that the dealership is horrible because in reality sometimes there are just a few bad apples. First of all the guy that greets you at the service line before you go in is awesome. He def got my day started right but it didn’t take too long once inside. I had the pleasure of having to deal with Kayla, my god, I don’t think you can have a more undesirable person to deal with in any customer service space. Mind you my appointment was for 7:30am, sitting there waiting to see what’s up with my car (check engine light) I realize it is already 12:30pm and no one has come to update me on anything. So I go and ask my wonderful customer service representative -_- if she’s heard anything. Kayla does not say word looks at me with that undesirable face, looks through 3 sheets of paper and nods her head no. So that irreatated me but I decided to go back and wait a little longer. So another hour passes by and at this point I ask Kayla for her manager which she sarcastically lets me know it’s the guy in the white shirt. This is where I meet frank and express to him my frustration. Frank tells me he’s going to look in to. I never here from the guy again. Kayla comes back a little later and tells me that I have leak with an attitude and absolutely no specifics. A leak of what milk, coffee. Then tells me it’s going to be another 2-3 hours with a satisfied smile on her face. This is were Rob steps in a little later, I guess he noticed my frustration and decided to help me out. Wow what a smart and charismatic guy. And he knows what he’s talking about. I would say Manager material no doubt! deff made my day better. Marcos then helps me test out the car. Super awesome guy, a lot of experience and just makes you feel like you know him. Two thumbs up. So in conclusion I would have gave the place 1 star but between Rob, Marcos, and the greeting guy save my day. I hope you guys are recognized for the extra mile you go, and those who are not suitable for the positions they hold, are looked in to. I’m sure this is not their first complaints. And yes I was this frustrated, that I was motivated enough to write short story. Also my first review on anything. More

Great experience The staff was very helpful and the service was great. I will definitely come back. Everyone is always helpful and kind. I trust them with my vehicle. The staff was very helpful and the service was great. I will definitely come back. Everyone is always helpful and kind. I trust them with my vehicle. More

Impressed Took my car for servicing and was impressed right from the entrance to the reception and the overall service that was rendered and very satisfied. Took my car for servicing and was impressed right from the entrance to the reception and the overall service that was rendered and very satisfied. More

Reasonable Because car was not done that day was told and no one call me when my car was done all else good because I call and pick up my car. Because car was not done that day was told and no one call me when my car was done all else good because I call and pick up my car. More

No communication with customers about repairs can’t call any No customer service skills with service advisors can’t reach anybody regarding your car when work is done price is service was way to high No customer service skills with service advisors can’t reach anybody regarding your car when work is done price is service was way to high More

Routine Service Visit Explained that oil change and tire rotation was due. Right front tire had been punctured and needed to be replaced. Spare tire needed to be returned t Explained that oil change and tire rotation was due. Right front tire had been punctured and needed to be replaced. Spare tire needed to be returned to trunk, More

Inspection The staff are always kind n professional! What I like about this place is that I've have never waited a long time for any service to be done. Great wo The staff are always kind n professional! What I like about this place is that I've have never waited a long time for any service to be done. Great work Chrysler! More

Oil change Always arrive early. They forgot to rotate my tires. Lower level customer reception area is mediocre. Consider electronic charging ports. A remodel to Always arrive early. They forgot to rotate my tires. Lower level customer reception area is mediocre. Consider electronic charging ports. A remodel too-Room outdated. More

acceleration sensors and annual inspection Great service as always .From the time that I arrived at the dealership I was treated in a professional manner by your staff. They took the time to ex Great service as always .From the time that I arrived at the dealership I was treated in a professional manner by your staff. They took the time to explain the work that was being done to the vehicle . Management updated us on the progress of the repair of the Acceleration sensors on several occasions during our stay there. Also Management arranged for us to be taken to the local mall while the work was in progress. Thank you Eastchester Chrysler More

service rep busy on cell phone I explained to service rep what was wrong with the tire of my vehicle Ex: slow leak in right rear tire. I constantly had to put air in the right rear I explained to service rep what was wrong with the tire of my vehicle Ex: slow leak in right rear tire. I constantly had to put air in the right rear tire every other day. On my cell I showed him the VHR indicating the alert and I told him verbally. He apparently did not hear me probably because of the cell phone ear buds he was wearing. Upon receiving my Jeep after a couple of hours I noticed 72 lbs. of air pressure in my left rear tire and the right tire had 28 lbs. He claims the left tire air valve was not good so it was replaced but the right tire was not serviced. I will be taking the Jeep somewhere else to be serviced. More