Back

Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,689 Reviews

3,689 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

Sort by
August 10, 2024

Anthony our service adviser was very helpful. He kept us updated throughout the entire process. More

by Kimmy e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony perez
Aug 12, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Kimmy, thanks for the great feedback for Anthony. We appreciate your trust here at Eastchester Chrysler Jeep Dodge Ram.

August 09, 2024

Hello, I was waiting on the line at 8: 30 am on 8/3/24 for an inspection. I entered the garage at 10:am to be told there will be no inspection. then I was told the technician would be in a 11 am. I was to More

by nathalie66
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Gomez. I am not sure if this was the manager. Im sure you have a schedule
Aug 12, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Nathalie, I'm really sorry to hear about your experience and the lack of communication you encountered. We strive for better service than this, especially for our long-time customers like yourself. Please reach out so we can discuss how to make things right. Thank you, Customer Care Team - CustomerCare@EastCJD.com

August 08, 2024

Wonderful experience and very knowledgeable of the issues and solutions for My jeep. Wonderful customer service and timing to return my jeep after the repairs as well More

by rodneyaskew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lemar Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Rodney, we're delighted to hear you had a wonderful experience with our team at Eastchester Chrysler Jeep Dodge Ram. Thanks for the kind words and support!

August 07, 2024

The sales reps were welcoming and very knowledgeable about vehicles and services. I was also comfortable while waiting in the customer lounge for my vehicle to be serviced. More

by leightonjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Leighton, we're glad to hear you felt welcomed and comfortable at Eastchester Chrysler Jeep Dodge Ram. Thanks for sharing your positive experience with our team!

August 06, 2024

Came into the dealer with no appointment, but was taking care of right away. My oil and headlight are was changed in under an hour and I was on my way to work. Thanks for the amazing service More

by lboykin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

We're delighted to hear that our team at Eastchester Chrysler Jeep Dodge Ram could assist you promptly and efficiently. Thanks for sharing your experience, and we appreciate the kind words!

July 19, 2024

Usually I have no problems bringing my vehicle to eastchester chrysler but this time I feel they rushed and didn't do things properly More

by dmorgan84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

dmorgan84 responded

They changed a fuse and didn't push it in. Changed a tire and did check the rest of the tires.

Jul 23, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for your feedback. We're sorry to hear about your recent experience at Eastchester Chrysler Jeep Dodge Ram and will address this with our team to ensure better service in the future. We appreciate your continued trust in us!

July 18, 2024

Only reason they did not get 5 stars is because car repairs took three and a half months. Whose fault? More

by tdugan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for your feedback. We apologize for the delay in repairs and understand your frustration. Your experience is important to us at Eastchester Chrysler Jeep Dodge Ram, and we'll work on improving our service times.

July 11, 2024

Best customer service I experienced and good professional work Ricky (advisor ) always make sure I get the best service More

by manolo_81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky (advisor )
Jul 11, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

Manolo, we're delighted to hear Ricky provided you with top-notch service at Eastchester Chrysler Jeep Dodge Ram. Thanks for sharing your experience with us!

June 25, 2024

Thank you to doing great work to my car and very faster I appreciate that thanks again More

by gissouf77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

It's always our pleasure to provide prompt, premier service. Thanks for choosing Eastchester Chrysler Jeep Dodge Ram!

June 20, 2024

Reymond made sure I was taken care of from hello to goodbye. I learned some things before I left. I will definitely return for my next oil change. More

by triniciafields55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Jun 21, 2024 -

Eastchester Chrysler Jeep Dodge Ram responded

We're delighted to hear that Reymond provided excellent service at Eastchester Chrysler Jeep Dodge Ram. Looking forward to seeing you again for your next oil change!

...
6
...