Easy Honda

My wife and I went into Goodson Honda West after our daughter Rachel Milford suggested giving the dealer a try. Rachel works in the Goodson Honda Collision Center and knows first hand about the quality daughter Rachel Milford suggested giving the dealer a try. Rachel works in the Goodson Honda Collision Center and knows first hand about the quality of Honda cars and the level of service customers receive at Goodson Honda. We had filled out the financing preapproval application at their website and I was contacted by Cesar Oliveira (Sales Director) within 5 minutes of submitting my applicaton online. We discussed what we were looking for and made an appointment with Cesar later in the afternoon. When we arrived he gave us his direct attention and we sat down again to discuss what type of vehicle we were looking for and more specifics such as color and he helped us determine what type of financing we could potentially use through Honda. Cesar then turned us over to Nicholas Acevedo who had already arranged for us to test drive the car that we were looking for (2011 Honda Civic EX). My wife loved the test drive but was still torn between deciding on the color (atomic blue or red). There happened to be a red model on the showroom floor. My wife and I decided we wanted to purchase the red model. The guys immediately started moving the other showroom cars out of the way in order to move our red model outside to be prepped. We headed to the financing office and met with Allaa Maayah. In previous car buying experiences at other Houston dealers, dealing with the financing office had always been a stressful ordeal. This time it was not. Allaa very quickly crunched the numbers and gave us our financing options. He also told us about other options we could consider such as lowjack, extended warranties, GAP insurance, tire protection and windshield protection. We added everything because it was actually very affordable and we wanted to protect our investment as we are planning to keep this car for a long time. Overall this car buying experience has been the easist we've ever had. It was almost too smooth, too easy. This is our first Honda purchase and we've already decided to come back here again for our next purchase. More

This dealer sold me a used car that was a piece of junk. Broken a/c compressor, tires needed balancing, car smelled, alarm didn't work, broken door panel, bad brakes, clogged a/c filter & old transmission f Broken a/c compressor, tires needed balancing, car smelled, alarm didn't work, broken door panel, bad brakes, clogged a/c filter & old transmission fluid. Worst dealer & experience in my life. More

After several visits to Honda, as well as surrounding dealerships, making the choice on the Accord was in much part the friendly and helpful service by Jeff Mond. He was patient and professional during dealerships, making the choice on the Accord was in much part the friendly and helpful service by Jeff Mond. He was patient and professional during our decision making process and took the time to contact us. More

I bought a accord from Hugh and the experience was outstanding! I was reffered to this dealer and I am glad I took my friend's advice. After visiting 3 other Honda stores in te area Goodson Honda West outstanding! I was reffered to this dealer and I am glad I took my friend's advice. After visiting 3 other Honda stores in te area Goodson Honda West was the only dealer who kept there word. Thank you!!! More

What an awesome experience with Goodson Honda West! I just bought a brand new CRV and not only am I impressed with the car, but with the customer service I received from Goodson Honda. I had some bad exp just bought a brand new CRV and not only am I impressed with the car, but with the customer service I received from Goodson Honda. I had some bad experiences in the past with some other Houston dealerships, but when I left Goodson Honda West, I knew my perception on car dealerships have changed. Teno, the GM was great! and my sales person was great too. My experience was enjoyable and would recommend Goodson Honda West to all of my friends and family!! More

The whole process was seemless and smooth. They listened to what i wanted and got me just that in what i could afford. While i was nerfous about how things were gong to go in with the financing that was as to what i wanted and got me just that in what i could afford. While i was nerfous about how things were gong to go in with the financing that was as pleasant as the purchasing process The car was absolutely beautiful when i picked it up More

I have to first say that I had no problems with my sales person Jeff Mond. He was great, but everyone else was not. I have been going to this dealership since 1998 for service on Hondas that I have owned person Jeff Mond. He was great, but everyone else was not. I have been going to this dealership since 1998 for service on Hondas that I have owned and have purchased two cars from them as well. I have referred a friend there and he over the years has bought three cars from them. I have had good experiences with them in the past (which is why I kept going back). This last time was extremely dissapointing. They did not want to give me anywhere near the trade in amount that I could get at CARMAX. They wanted to give me $4000 less! They blamed it on CARMAX being crazy and unrealistic. I then checked out a Toyota dealership and they were going to give me $3500 more for my Honda than my Honda dealer! I told them that I did not think all the other dealers could be crazy, but maybe Honda was not being realistic. Why was everywhere else in town going to give me more for my Honda than my Honda dealer where I originally bought the car?! Things got worse from there. We came to a deal and I took the new car home. They explained that it would take one to two days before knowing that Honda would officially approve the deal. I asked if they felt pretty comfortable that it would go through as if it did not I would be bringing the car back and that would be a huge waste of everyones time. They said there should be no problem. THREE days later I found out the deal did not go thru Jaime Demeris in finance barely made any effort to save the deal. He offered purchasing instead of leasing with an inflated interest rate. It was too much for me to afford so I guess he was tired of me and did not try any more. He quickly wanted to find out when I would be returning the new car which I did two hours later. What a complete waste of time. I will never go back there to buy a car nor will I return for any service. I am done with Goodson Honda!!! More