Easy Honda

I have to first say that I had no problems with my sales person Jeff Mond. He was great, but everyone else was not. I have been going to this dealership since 1998 for service on Hondas that I have owned person Jeff Mond. He was great, but everyone else was not. I have been going to this dealership since 1998 for service on Hondas that I have owned and have purchased two cars from them as well. I have referred a friend there and he over the years has bought three cars from them. I have had good experiences with them in the past (which is why I kept going back). This last time was extremely dissapointing. They did not want to give me anywhere near the trade in amount that I could get at CARMAX. They wanted to give me $4000 less! They blamed it on CARMAX being crazy and unrealistic. I then checked out a Toyota dealership and they were going to give me $3500 more for my Honda than my Honda dealer! I told them that I did not think all the other dealers could be crazy, but maybe Honda was not being realistic. Why was everywhere else in town going to give me more for my Honda than my Honda dealer where I originally bought the car?! Things got worse from there. We came to a deal and I took the new car home. They explained that it would take one to two days before knowing that Honda would officially approve the deal. I asked if they felt pretty comfortable that it would go through as if it did not I would be bringing the car back and that would be a huge waste of everyones time. They said there should be no problem. THREE days later I found out the deal did not go thru Jaime Demeris in finance barely made any effort to save the deal. He offered purchasing instead of leasing with an inflated interest rate. It was too much for me to afford so I guess he was tired of me and did not try any more. He quickly wanted to find out when I would be returning the new car which I did two hours later. What a complete waste of time. I will never go back there to buy a car nor will I return for any service. I am done with Goodson Honda!!! More

I was working through the internet sale department to purchase a new car. Needless to say that they were not very helpful and just wanted to talk on the phone or have me come into the dealership. I was t purchase a new car. Needless to say that they were not very helpful and just wanted to talk on the phone or have me come into the dealership. I was trying to avoid talking on the phone or coming into the dealership and specifically requested that they do not call me. Needless to say, they were the first to call me. With other dealerships that I have been working through via email, they have been accomodating and worked through my preferred method of communication. I specifically asked them what questions would they like me to answer via email and list them out in the email. Additionally, I had given them my price offering and received over 10 emails about from Goodson on how they want me to call them and visit their dealership. Additionally, I received alot of soliciting emails from Goodson that I quite frankly did not need. In the end, they told me they were not interested in selling me a car. But another dealership had already made me the offer so their loss. More

PLEASE DO NOT BUY FROM THIS DEALER. "Nobody beats a PLEASE DO NOT BUY FROM THIS DEALER. "Nobody beats a GOODSON DEAL" and that's ******* lie. The worst dealership I have ever visited. My entire PLEASE DO NOT BUY FROM THIS DEALER. "Nobody beats a GOODSON DEAL" and that's ******* lie. The worst dealership I have ever visited. My entire opinion about buying a Honda changed after a visit to the dealership. My negotiations on the phone were promising as they told they would beat any deal from another competitor and promised me a good car buying experience. After we reached the place the my car salesperson was a nice person, he was experienced and wanting to help, we test drove a few cars and once the pricing came into the picture things took a ugly turn, my salesperson could not beat the competitors price as the sales manager was not agreeing, he was rude and did not even want to talk to us. In the mean time they ran my credit and the I think I they probably employ the most rudest finance manager who thinks he owns HONDA himself and told directly that my credit application will not be approved. I felt they want to pull us down just because they could not beat the price. The finance manager told us to get financing from elsewhere and then we could talk about the car deal and he walked away. On the far end I had my salesperson trying to negotiate with his boss and nothing working out. I felt sad for the old guy, but he could keep us his promise and I felt very bad after the conversation with the finance manager. I was so upset I walked out and promised them never to return back. I peeped into their office and looked at their monthly target of 200 cars but they hardly cross 10.looking at the charts that this dealership tries to sell 200 cars every month but they hardly cross 10 suggestive of their unprofessional behavior and poor customer service. A waste of time and money. Please do not even go to this dealership. NOBODY VISTS A GOODSON DEALERSHIP More

I was very dissappointed in the service I received from 3 of your new car salesmen. I talked to Albie on the phone and he told me to come on in and he would take care of me. When I arrived at Goodson Hond of your new car salesmen. I talked to Albie on the phone and he told me to come on in and he would take care of me. When I arrived at Goodson Honda West, I turned into the used car lot by error. As I was turning around, I spotted a Civic, got out and looked at it. Greg came out, asked me if he could help and proceeded to show me the Civic. I explained to Greg that I needed to be able to tow the Civic behind my motor home (MH), gave him a letter from Honda that authorized my 2001 Accord to be towed. I asked him to contact Honda and see if they would provide a similar letter for the 2010 Accord. From there, I went to the new car sales on Saturday, and asked for Albie. He said that he was busy and handed me off to Darryl. Darryl took me out to the lot to look at the cars. I found an Accord that I liked. As I was inspecting the Accord, Darryl walked back inside. I wanted to see another car also, but when I looked for Darryl, he was not around. I went back inside, found Darryl and asked him why he walked away. She said that he wanted to check something with Albie. It would have been nice if he had told me that he was leaving. I told Darryl and Albie that I would like to purchase the Accord but it would be dependant upon my being able to tow the Accord behind my MH. I provided them with a copy of a letter that was given to me by Honda which said that my 2001 Accord could be towed behind my MH for up to 300 miles or 6 hours if I performed a prescribed pre-tow procedure each time I wanted to tow the Accord. Albie, Darryl and Hee were all right there and I asked if they could contact Honda and see if Honda would provide a similar letter for the 2010 Accord. Albie took the letter, said he would contact Honda on Monday and let me know what they said. I had not heard from him by Tuesday afternoon so I called and spoke to Albie and he said that he had not contacted Honda but was "researching" the situation. I told him to please contact Honda because only Honda could provide such a letter. He said that he would. It is now Wednesday night and I have yet to hear from Albie about whether he has contacted Honda or not. It is my belief that he has never bothered to contact Honda and now he wants me to buy a CR-V. Yesterday morning, Greg called me, said he had contacted Honda and apparently they would not provide a letter authorizing me to tow a 2010 Accord. I am pleased with the way Greg did what he said that he would do. I have received two e-mails from Albie saying that he was very interested in making sure that any questions that I had might be answered.....that he was concerned about my having a pleasing experience with Goodson Honda. If he was concerned about doing what I aked, he would have contacted Honda about towing an Accord....apparently he has not done this and does not plan on doing so. If the answer from Honda, about towing the 2010 Accord, was negative I was planning on purchasing a CR-V because I have had two Accords, been very pleased with both and I definitely want another Honda vehicle. At this time, due to my experience with your salesmen, I have no interest in purchasing a CR-V from Goodson Honda West. The only way I would purchase a 2010, white CR-V from Goodson West is if Greg Emmitte handled the sale and Goodson knocked about $4,000 off the list price. As I told Albie, Thanks......for nothing!!!! Floyd Winfield dure More