EchoPark Automotive Thornton

David and Sebastian were fantastic. We came in to look at 2 vehicles and instantly 1 was a no. David and Sebastian listened to our needs and took a look at their inventory to offer us a We came in to look at 2 vehicles and instantly 1 was a no. David and Sebastian listened to our needs and took a look at their inventory to offer us an alternative which became our second choice. The buying process was simple and easy and they were both accommodating to our needs. Any questions we had were answered knowledgeably and professionally. Overall I’m highly impressed and thrilled with our purchase!! More

Brian was great! He helped me go over everything and answered every question I had. He is very knowledgeable and I give him 10 out of 10!! He helped me go over everything and answered every question I had. He is very knowledgeable and I give him 10 out of 10!! More

I dreaded going into another car dealer to look for a new (used) car but was pleasantly surprised from the moment I contacted EchoPark online. They called me right away and confirmed my appointment that I ha (used) car but was pleasantly surprised from the moment I contacted EchoPark online. They called me right away and confirmed my appointment that I had made online, and the sales associate (Junior) greeted me within minutes of walking in their showroom. I test drove the car I was interested in but didn't like it as much in person. Junior was understanding and helped me look at other vehicles that better suited my needs. It was a Saturday and the dealership was super busy, but we still got great service and never had to wait too long for anything. We left without purchasing a car that day but returned the following week, met with Junior again, and found the car I was looking for! The purchase went smoothly and as quickly as those things can go, including trading in my old car, and we were happily driving away a few hours later. Absolutely no pressure to buy anything, just the assistance and assurance we were looking for. Changed my mind about used car shopping... It can be a good experience! More

Super quick and easy. Turn around time of two days from going online to walking out with a new car. Turn around time of two days from going online to walking out with a new car. More

Overall, I had a great experience at EchoPark. I ultimately ended up there three consecutive days before I was able to take my car home- the first day to see the car, the second to try and purchas I ultimately ended up there three consecutive days before I was able to take my car home- the first day to see the car, the second to try and purchase the car (but was unable to due to issues with the bank), and the third day to finally purchase my car. I worked with Gerardo the first and second day I was there and he did a wonderful job, answering my many questions and providing additional details to help alleviate my concerns as this was my first time purchasing a car from a dealership. I was able to sign all of the paperwork so that when I came back, I would only have to pay the remaining balance on the car. Unfortunately, on the third day, Gerardo was out, so I worked with another salesperson and the process ended up being a little longer than I would have liked due to some questions about the insurance (that I had previously provided) which led to the salesperson being gone for seemingly tens of minutes at a time. However, I do understand the importance of verify all of the necessary documents before allowing me to drive away with the car... All in all, I the experience was great and am very excited with my new car, knowing that it is mechanically safe due to the 190-point inspection provided by EchoPark. More

He was very responsive and helpful! The vehicle was ready when we arrived and there was no unnecessary steps taken. The vehicle was ready when we arrived and there was no unnecessary steps taken. More

Ryan was super helpful and got me all squared away with the perfect car. Overall everything was super easy and straightforward, definitely would recommend! the perfect car. Overall everything was super easy and straightforward, definitely would recommend! More

Fantastic customer service! I enjoyed working with Abram it was a very pleasant experience. Ten out of ten! I enjoyed working with Abram it was a very pleasant experience. Ten out of ten! More

All of the staff were very friendly and easy to work with. It made the process of buying a vehicle pleasant with no hassle. with. It made the process of buying a vehicle pleasant with no hassle. More

Abram did a great job. I had bought a car through a competitor in the passed and left feeling as if they got the best of me. Shopping for a truck this time I went to dealer I had bought a car through a competitor in the passed and left feeling as if they got the best of me. Shopping for a truck this time I went to dealerships first and was undercut at all turns. Came here to Echopark Thornton and Abram employed the business model that showed customer service, transparency, and let me make my choice, no pressure, no haggle, no playing games. Would recommend. More