EchoPark Automotive Thornton

The best car-buying experience I have had... And I usually buy new with the balloons and fireworks! The environment was warm and inviting. The sales reps were patient and not pushy, made it very comfo usually buy new with the balloons and fireworks! The environment was warm and inviting. The sales reps were patient and not pushy, made it very comfortable to be around. Also, did not hoover all the time, gave us the space we needed to talk privately but was always within ear-shot to respond to any additional questions we had. More

They have lots of options of cars and all newer with low mileage and clean car fax, makes shopping for a car easy and ease of mind. The staff was welcoming and very friendly. Juliet was absolutely AMAZING!! mileage and clean car fax, makes shopping for a car easy and ease of mind. The staff was welcoming and very friendly. Juliet was absolutely AMAZING!!! I will definitely be returning for any of our future vehicles. More

well first off echopark is loaded with vehicles, our sales rep Brianna really took care of us. there was never a point during our visit where we felt pressured about anything, she asked what we were int sales rep Brianna really took care of us. there was never a point during our visit where we felt pressured about anything, she asked what we were interested in and while we were test driving she would pull up the next vehicle so we were never just waiting around. the quality of vehicles there are all top notch and financing options there are the best i have ever seen. I went with the intention of test driving a couple vehicles and left with a car I loved in my price range with a lower apr than ny own credit union would give. I highly recommend echopark More

No haggling, no fuss and great prices. Found the car I wanted and it didn't take all day. Echopark Thorton was great! Would return to buy another car! wanted and it didn't take all day. Echopark Thorton was great! Would return to buy another car! More

We purchased a vehicle in October 2019. At first we thought everything was great. We were highly pressured into purchasing the Permaplate Appearance and Dent protection. We originally declined but ke thought everything was great. We were highly pressured into purchasing the Permaplate Appearance and Dent protection. We originally declined but kept being pressured and were told that it pays for itself the first time you get your car scratched by a shopping cart in a parking lot. Fast forward several months....someone ran a shopping cart down the driver's side of our car while in a parking lot. I called Permaplate to make a claim to have it fixed and was told that was not covered. I explained that the EchoPark sales rep at the Thornton store specifically sold us the policy saying that type of damage was covered. The Permaplate rep apologized, but basically said we were lied to and they could do nothing to help. I've been in contact with EchoPark corporate to no avail. DO NOT PURCHASE WITH THIS COMPANY AS THEY ARE NOT HONEST AND DO NOT BACK UP THEIR WORD. All we asked was to refund the money we spent on the warranty as it was sold to us under false pretenses. Save yourself trouble and go elsewhere....if they will lie about this, they will lie about anything. Very disappointed. More

Kassidy was both patient and professional for the entire experience. When the car that I initially wanted to purchase had minor issues she quickly offered other cars that turned out to be a better fit for m experience. When the car that I initially wanted to purchase had minor issues she quickly offered other cars that turned out to be a better fit for me. More

We purchased a vehicle and bought the warranty packages which were a complete scam!!! They looted about what was covered which was actually nothing and told us they were refundable but are now a few weeks which were a complete scam!!! They looted about what was covered which was actually nothing and told us they were refundable but are now a few weeks later saying is not refundable!!! They are so terrible to work work now that the purchase is complete do not buy a vehicle from them!!!! More

Leanord was great! Super understanding and very helpful. He really took the time to listen and help. Even after the purchase he still helped me answer a few questions! He really took the time to listen and help. Even after the purchase he still helped me answer a few questions! More

Easy…No Pressure EnvironmentI just purchased my 2nd car Easy…No Pressure Environment I just purchased my 2nd car from Echo Park in Thornton. The staff knows their stuff and will “easily” walk you through Easy…No Pressure Environment I just purchased my 2nd car from Echo Park in Thornton. The staff knows their stuff and will “easily” walk you through your transaction with a clear and straightforward transaction. No pressure! No hidden fees! No surprises! You will leave feeling confident about your purchase. Shortly I anticipate making a 3rd purchase. If you are looking for a “gently” used vehicle, they are worth looking at. More

Overall I am pleased with the buying experience at Echo Park. However, they talked me into buying the interior and exterior “Permaplate” protection package at roughly $1,000. First I was told it would take Park. However, they talked me into buying the interior and exterior “Permaplate” protection package at roughly $1,000. First I was told it would take 45 days to get into the system. When I did submit a claim on August 31 I got an email saying I would be contacted in 3-4 days. It took 8 days. The email said I would be contacted in 2-3 days to schedule an appointment. It has been 7 days and no contact. Very disappointed! If I were to do it again I wouldn’t get either the interior or exterior protection plans. More