EchoPark Automotive Thornton

Bought a Ford Explorer- the radio screen went black on the drive home. Once we restarted the car it kept glitching, not connecting to Bluetooth. We live almost 2 hours away from the dealership, we took th the drive home. Once we restarted the car it kept glitching, not connecting to Bluetooth. We live almost 2 hours away from the dealership, we took the car back for their 7-day hapiness guarantee.They couldn't provide a time frame on when they could fix the issue. Asked if we were interested in looking at other options on the lot. We test drove, but didn't end up liking any. We just asked if we could return it. They said that we were about 100 miles over their refund policy and it would costs us $500. We compromised into getting an official diagnosis, which would be a couple days out. Like I said we live far away so we opted into leaving the car there. Initially they offered a rental car, but once we got back to the service center they said since it wasn't a safety issue, they didn't have that option. We still have no time frame or getting it fixed. The car has been with them more than it was in my possession. I was offered to drive back home and drive it back up again when they were ready to actually repair the APIM. And all they say is "I know it's inconvenient." We literally bought a family car because we needed it. It's hard to be driving down 2 hours with 3 children. More

Alonso was great to work with. I loved the ease of scheduling a test drive and no haggle. I loved the ease of scheduling a test drive and no haggle. More

Anthony helped me and my wife right before they closed and was extremely patient and informative! He got us into a much newer car than the one we originally looked at. Definitely knows how to keep cliente and was extremely patient and informative! He got us into a much newer car than the one we originally looked at. Definitely knows how to keep clientele! More

Everyone was very helpfull in the process of buying are truck here. We are returning customers. truck here. We are returning customers. More

Great and fast service and great helping👏 👍i like this way they do great job way they do great job More

Los trabajadores Cynthia y Angel Fueron muy serviciales y aclararon mis dudas y todas las preguntas Gracias Este lugar lo recomiendo y aclararon mis dudas y todas las preguntas Gracias Este lugar lo recomiendo More

I was super impressed! It was very nice inside and we didn’t feel any pressure from salesman It was very nice inside and we didn’t feel any pressure from salesman More

Pretty straight forward, wish there was an increased credit card limit during the purchasing process. credit card limit during the purchasing process. More

Everyone was so nice to work with. The process was super easy and fair. Our salesperson, Donny, was great! Trade in they gave us was incredible! The process was super easy and fair. Our salesperson, Donny, was great! Trade in they gave us was incredible! More

I recently purchased a car with the help of Bryan and Jaylen, and I couldn’t be happier with the experience. Both were incredibly knowledgeable, patient, and made the entire process smooth and stress-fre Jaylen, and I couldn’t be happier with the experience. Both were incredibly knowledgeable, patient, and made the entire process smooth and stress-free. They answered all my questions, helped me find the perfect vehicle for my needs, and ensured I got a great deal. Highly recommend working with them if you’re in the market for a new car! More