Ed Martin Acura

I had a great experience leasing my new Acura ADX. Karen and team were friendly, patient, and worked with me to get a deal I felt good about. They even included a few extras to make sure I left happy. Karen and team were friendly, patient, and worked with me to get a deal I felt good about. They even included a few extras to make sure I left happy. I really appreciate their professionalism and the effort they put into making the process smooth and stress-free. Highly recommend! More

The other day I contacted Ed Martin, Acura. I asked to speak with the finance person. I was transferred to Matt Douglas. He answers his phone via his speaker on his phone. Our call sounded I asked to speak with the finance person. I was transferred to Matt Douglas. He answers his phone via his speaker on his phone. Our call sounded like we were talking via tunnel. I asked him if he had me on speaker and he replied, yes. I found that impersonal. As I begin why I called and wanted to speak with him he rudely interrupted me. He did not allow me to complete my sentence. My next question was regrading Acura finance promotion. He did not allow me to complete that question. Being put off by his lack of professionalism I decided to end our call. The issue that I have is that Matt Douglas is not a "team player, he lacks professionalism and excellent communication skills. The goal of Ed Martin Acura is to sell, service vehicles, and parts. For me that all means excellent service and great communication. Matt Douglas failed to live up to professionalism because at no point did, he introduce himself over the phone. Nor did he try to engage me as a customer or buyer. He did not offer to connect me with a salesperson or to find out what my needs are. His communication and critical thinking skills are severely lacking which demonstrates that, "He is not a team player." Everyone knows that when you are finished making a deal with the salesperson/sales manager they have written up your purchase agreement/sales contract that you go to the finance person to close the deal. The finance person's role is to upsell you on additional adds that may or not been discussed with the salesperson or sales manager whichever one. Another thing that finances person job is to offer you financing because this is another way for the dealership to make money. Unless you come in with your own and even then, they will still try and offer you one of their lenders. In many cases when you finance through the dealership the dealership will get at least a 2% kick back on your finance from the lender who they are suggesting to you. I was interested in the current Acura finance promotion which is why I contacted Matt Douglas prior to going to the showroom. I was working on my budget for the vehicle I had in mind. It is true vehicles are expensive to buy and maintain. Acura is a high-quality luxury brand which we have been loyal owner for over 25 years now. We have purchased an Acura from Ed Martin in the past and we were happy with our purchase and service. In the past we felt listened to and respected. However, because we have high standards and expectations in general, we expect the same when it comes to buying a vehicle. People like to feel good with people who they do business with. Based upon the inferior interaction with Matt Douglas we could not consciencely want to work with him if we able to come to an agreement on purchasing a new vehicle. We believe all moving parts are very important especially when it comes to buying a vehicle. Therefore, I cannot stress enough how Matt Douglas poor communication skills and lack of professionalism impacted our decision to not wanting to consider buying a vehicle from Ed Martin again. If he is to remain as Ed Martin finance person, I strongly suggest that he is required to take, "Best practices and professional communication training. I believe the owners of Ed Martin Acura dealership, Kathy and Mark must know that they have an inferior person representing their brand. I believe Ed Martin service team is great. Connie is professional and overall, Ed Martin is a brand to be trusted. I pray that by sharing this information that consumers do you feel that you must receive inferior service from someone who does not offer 5-star service from the beginning. I pray that Jason the general manager of Ed Martin takes my review seriously and address the issues I outlined here with Matt Douglas and make positive changes to keep the motto..."Ed Martin is the only name you need to know," true. More

This was the best car buying experience I have had in my almost 45 years of buying cars. Will was awesome on the sales side, and I was in and out of the finance office very quickly. Thanks to the Ed Marti almost 45 years of buying cars. Will was awesome on the sales side, and I was in and out of the finance office very quickly. Thanks to the Ed Martin Team!! More

I had a great experience working with Dennis. He was attentive, answered all my questions clearly, and made sure I felt comfortable throughout the entire process. From start to finish, everything He was attentive, answered all my questions clearly, and made sure I felt comfortable throughout the entire process. From start to finish, everything went smoothly. No pressure, no runaround, just a genuinely helpful experience. I’d definitely recommend him to anyone looking to buy a car. More

All people at this dealership were very attentive and helpful and the dealership is very nice and comfortable. Sam Schmutte was very helpful and professional through whole transaction, from helping us de helpful and the dealership is very nice and comfortable. Sam Schmutte was very helpful and professional through whole transaction, from helping us decide which model we should get to helping with the setup of the vehicle. He kept us informed throughout the process. We would also like to thank Jennifer Hicks for all she did to help us through this transaction. You are fortunate to have both of these people on your team. Made for a great experience. More

I highly recommend that anyone looking to purchase a vehicle should visit Ed Martin's Acura dealership, 96th St, Indianapolis. This dealership has a beautiful facility with a great selection of vehicles vehicle should visit Ed Martin's Acura dealership, 96th St, Indianapolis. This dealership has a beautiful facility with a great selection of vehicles to choose from. It also has very friendly, knowledgeable and professional staff. In searching the internet, I found a super-nice vehicle competitively priced, so I contacted the dealership to obtain further information and details. I was fortunate enough to be connected with sales rep Sam Schmutte! This young man quickly demonstrated what a real go-getter he was, providing me all the details about the vehicle, photos and videos I was interested in acquiring. On 6/24/25 my wife and I drove 2 hours to Ed Martin's Acura dealership to meet Sam and to inspect and test drive the vehicle. All of the documentation that Sam had provided in advance was super helpful and greatly reduced the time needed for review. The vehicle was in immaculate condition and there weren't any unexpected surprises. Sam was courteous, super friendly, honest, knowledgeable and very professional. He was very thorough and explained/demonstrated most of the technical features that seemed overwhelming to us. Our entire experience in dealing with Sam Schmutte, Matt, and other staff at Ed Martin Acura was fantastic. Sam also called me the following day to see if we had a great ride home, were enjoying our vehicle and if we had any questions. This is an example of great customer service! . More

What a wonderful group of people. I traded emails with Mr. Fitzsimmons on a couple of occasions and in person as well. Got to meet some of the gentlemen detailing and tinting windows I traded emails with Mr. Fitzsimmons on a couple of occasions and in person as well. Got to meet some of the gentlemen detailing and tinting windows as we looked at some stock.. I haven't bought just yet but I know I want an MDX, and these are to folks to see if you want one. More

Will Fitzsimmons was courteous and willing to help me understand the RDX tech package. I will recommend him. understand the RDX tech package. I will recommend him. More

This dealership was great! Dennis was amazing and very knowledgeable. Very easy and quick service. Dennis was amazing and very knowledgeable. Very easy and quick service. More

I have recently purchased a car from Ed Martin Acura at 96th St, Indianapolis. It was a great experience with this dealership. The Sales Executive Mr. Dennis did great job starting from initial interaction 96th St, Indianapolis. It was a great experience with this dealership. The Sales Executive Mr. Dennis did great job starting from initial interaction through the end of sales. We have shared lots of experiences during these interactions. The quality of the service and vehicle condition was extremely good. Greatly appreciate Mr. Dennis and Acura dealership for their excellent service. More