This dealership is extremely disappointing. Not only was my car buying experience from this dealership awful, but I have had multiple services at this dealership that have been subpar. Let's start with car buying:
1) My husband and I bought a car there that was used as the "show" car, an RDX with all the bells and whistles. Shortly after we took it home, we realized the car had damage to it, that was not disclosed to us on the outside. The damage had been painted over in an attempt to hide from whoever purchased the car. I complained, by writing a letter to Ed Martin President, and they fixed the cosmetic damage, and returned the car to me a COMPLETE mess. Not to mention, during the car buying experience the finance manager attempted to finance through ED Martin and give me a 7.5% interest rate with an 800 credit score and told me that was the best he could fine. When I pushed back he magically found a 4% interest rate? The whole experience soured my taste with Acura, and we ended up trading in the car a few months later and losinga huge amount of money on it.
2) We had a free acura oil change from the terrible car purchase experience so yesterday I called to make an appointment where the service person said that an oil change doesn't need an appointment and we would be in and out within an hour no matter when we brought it in... my husband took our now Honda Pilot in at noon today, and just called me at 2:50 still sitting there waiting for it. This is the 2nd time this has happened to me at this dealership.
I would ABSOLUTELY NEVER recommend purchasing or servicing a car from this location. While some people can be nice, they are not accommodating nor do they value their customers time / money.