Ed Martin Acura

best guy to buy a car of off Will was the best guy to buy a car off of. On the ball willing to assist. He redefines customer service so much it should be called Will-stomer servic Will was the best guy to buy a car off of. On the ball willing to assist. He redefines customer service so much it should be called Will-stomer service. More

Top Notch Service and Quality Was a Lexus driver for years - Gabe was never pushy but explained the details and quality of Acura vehicles and extremely knowledgable - service orien Was a Lexus driver for years - Gabe was never pushy but explained the details and quality of Acura vehicles and extremely knowledgable - service oriented over sales oriented which won our family over - we have only owned Acura and Honda vehicles since switching More

Oh no, a young driver smashed into our MDX at 50 MPH!! In 2014 we came in to buy a new MDX. It was a great car. Two years later a young teen driver ran a stop sign and smashed into my wife and son. Th In 2014 we came in to buy a new MDX. It was a great car. Two years later a young teen driver ran a stop sign and smashed into my wife and son. The car was not a totaled but it did do about $16,000 dollars of damage and the airbags deployed. They were bruised but not seriously hurt. We took the car to the body shop and it would be several weeks to get it all repaired as it was rather extensive. During this time my wife was voicing her concern that even though it would be completely repaired she worried something wouldn't work right, or the airbags wouldn't be right. I came in and talked to Gabe about it, and he said "we can fix that, let's just get her in a new 2016 MDX". I told him our car was still in their body shop on Shadeland. How can we trade it?? He said no problem, he would take the car as is, finish fixing it, and let us trade out of it while still wrecked in their body shop!! The teen's families insurance had already approved it being totally fixed, and it was being fixed at Ed Martin's shop, so he said they would take the responsibility to finish everything up. He made us an extremely fair deal to trade us out of the wrecked car, into a brand new, 2 year newer MDX. I called my wife and told her to bring the rental, that Gabe was getting us a new MDX rental while the body shop finished the final work. (She didn't know he made us such a good deal she was getting a brand new MDX) He was very upfront though about the wrecked car and he would not be able to retail that at his dealership, it would have to be run through the auction as having the airbags deployed. When we got in it I asked how many miles we could put on the "rental". He said as many as you want, and you can keep it as long as you want. (Because it wasn't a rental at all, it was her brand new un-wrecked MDX!) He even arranged for someone to bring us all our items and personal belongings out of the wrecked car, so that when we finished the paperwork, he had our plate, and everything in from all the cubbies loaded in the new vehicle. This was outstanding, and beyond anything we could have expected. It saved us also approximately 3 more weeks in a rental car. I've purchased many cars from the local dealers over the past 40 years, and this was the single best experience we have ever had. Bob and Annie Auer More

5-Star Experience Gabe and his team have found a way to make buying a car a very easy and enjoyable experience. Customer service seems to be a lost art these days, but Gabe and his team have found a way to make buying a car a very easy and enjoyable experience. Customer service seems to be a lost art these days, but not at Ed Martin Acura. The service I received was tremendous. From the time you walk in the door, until the time you drive your new car home, they make everything so easy. Gabe is extremely knowledgeable, transparent, and a great listener. This is the best car buying experience I've had in all the many years I've purchased cars. More

A professional experience - everytime Gabe Greene and his team are a cut above from the typical dealership experience. What stands out is their consistency as well as the positive attitud Gabe Greene and his team are a cut above from the typical dealership experience. What stands out is their consistency as well as the positive attitudes of their employees and professional treatment of their customers. As a person that makes my living supporting my company's clients I understand and appreciate the importance of consistency and professionalism, every time. Gabe's staff is always friendly and attentive and that makes a difference. Check em out....you won't be disappointed. More

Best buying experience I was recently in the market for a new car and had no idea what I wanted. All I knew was that I needed the payments to land under my current. From the I was recently in the market for a new car and had no idea what I wanted. All I knew was that I needed the payments to land under my current. From the moment I walked in I felt welcome and respected. Brad Magee and his team are true professionals. I told brad what my current payment was and what I was looking to spend. Now for most of you who are unaware of the dealers tricks this is where they show you something just out of your price range so you like it and then spend more money. Not with brad he showed me exactly what fit our budget. I actually ended up walking out with a better payment and newer car! I highly recommend Brad and his team if you are in the market. More

Rip off Finance guy Never ever go there finance guy is a big ripoff never seen a rude guy in my whole life donot know the word customer service all about making big bucks Never ever go there finance guy is a big ripoff never seen a rude guy in my whole life donot know the word customer service all about making big bucks hope that help before buying there More

Great Experience We just got our second car from Ed Martin last weekend. The experience from start to finish was nothing but exceptional. All the staff are friendly an We just got our second car from Ed Martin last weekend. The experience from start to finish was nothing but exceptional. All the staff are friendly and not salesy at all. Negotiationing the price was a smooth process and unlike your typical car buying experience. Their after purchase is top notch as well from our prior Acura purchases. We couldn't recommend buying a car from the enough. More

Emergency Service Driving from Chicago to Indy Saturday our Car started to run rough about 30 minutes outside of Indy. I found a local Acura dealer and the service dept Driving from Chicago to Indy Saturday our Car started to run rough about 30 minutes outside of Indy. I found a local Acura dealer and the service dept was open. We pulled in at lunch time and were met by Joe Shanholt, Asst Service Manager. Joe arranged for a loaner and we were off to visit our daughter. Joe and his team were able to repair our car before they closed for the weekend. We were able to drive back to Chicago and not have to stay over till Monday. Thanks again Joe for taking care of us and our car!!! More