Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Back

Ed Martin Acura - Service Center

Indianapolis, IN

not yet
rated
7 Reviews

7 Reviews of Ed Martin Acura - Service Center

Sort by
March 18, 2020

"Horrible service department. horrible customer service"

- RKSHUI

Extremely rude service center. Both my husband I talked to 2 separate people within their service department, explained our situation extremely nicely, and both times had condescending remarks back from Ed Parker and Nancy Cline. Better customer service is needed! We have had our Acura for 10 years now and will not be going back to Ed Martin.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ed Parker, Nancy Cline
Mar 18, 2020 -

Ed Martin Acura responded

Customer satisfaction is always #1 at Ed Martin. We would like to have the opportunity to discuss your frustrations. Please reach out with contact information to Kcameron@edmartin.com or Dsonneman@edmartin.com. Thank you.

July 31, 2019

"Awesome Experience "

- Clively

I would recommend Ed Martin to anyone looking to purchase or service a vehicle. The interaction was seamless and timely, meeting and exceeding the expectations that I have.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 17, 2019 -

Ed Martin Acura responded

Thank you so much, we truly appreciate your business!

April 13, 2019

"Poor Service"

- Barnhart1979

I have owned 4 Acuras and have received GREAT service while living in Ft. Wayne IN, and Naperville IL over the years. I have not received professional service with Ed Martin Acura in Indianapolis. I had a B1 service code and my brakes were grinding on my 2018 RDX. It took 9 days to get my RDX scheduled for an appointment, then due to overbooking, the dealership required 2 days to service the issues. They managed to provide an oil change and rotate the tires, but failed to find anything wrong with the brakes. I left the dealership this afternoon, ran the car up to 40 MPH....and the brakes started grinding as I approached a traffic signal. I did receive a loaner car...but not worth the hassle at this dealership! JB

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dennis Smith- service
Apr 15, 2019 -

Ed Martin Acura responded

Hello; This matter will be investigated right away. In the meantime, please call me on my cell phone at 765-717-2632 to discuss the situation and afford us the opportunity to right our wrong. Thank you! Sincerely, Gabe Greene General Manager Ed Martin Acura 317-706-1925 (Direct) 765-717-2632 (Cell) 317-581-7333 (Fax) ggreene@edmartin.com

October 13, 2018

"Excellent sales and service as always"

- N/A

No complaints. Have purchased 6 Acura’s since 1987 from Ed Martin Acura. Have never had any issues with sales or service. Would continue purchasing Acura’s from them.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bert Rabell
August 28, 2018

"Service Beyond Compare"

- jl1819

I had the unfortunate experience of hitting a pot hole that damaged a wheel and tire. I limped into Ed Martin Acura where they quickly assessed the situation. The tire was blown and wheel bent so repair would take time. Even though my visit was unexpected they quickly told me they could take care of getting the wheel re-straightened, get a new tire + check alignment and have me repaired within 24 hours. They also immdeiately provide me a loaner car so I could get on with my business day without further inconvenience. Thanks to Gabe Green for great leadership in driving a culture of 'customer first' and to Luke Kohnen, Service Advisor, for great care and follow-up.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Luke Kohnen, Gabe Greene
July 06, 2018

"best guy to buy a car of off"

- John S

Will was the best guy to buy a car off of. On the ball willing to assist. He redefines customer service so much it should be called Will-stomer service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
July 19, 2016

"Emergency Service"

- AHT

Driving from Chicago to Indy Saturday our Car started to run rough about 30 minutes outside of Indy. I found a local Acura dealer and the service dept was open. We pulled in at lunch time and were met by Joe Shanholt, Asst Service Manager. Joe arranged for a loaner and we were off to visit our daughter. Joe and his team were able to repair our car before they closed for the weekend. We were able to drive back to Chicago and not have to stay over till Monday. Thanks again Joe for taking care of us and our car!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Shanholt
1
1 - 7 of 7 results