Ed Martin Chevrolet Cadillac

Work completed on time. Work started within a few minutes of appointment time and was completed quickly. Waiting area was clean and provided drinks and snacks with magazines Work started within a few minutes of appointment time and was completed quickly. Waiting area was clean and provided drinks and snacks with magazines and tv. More

GOOD AND FRIENDLY THE SERVICE MANAGER WAS GOOD AND EXPLAINED EVERYTHING. COSTS WERE IN LINE WITH WORK DONE. COURTESY VEHICLE DRIVER WAS GOOD AND ON TIME. CASHIERS WERE THE SERVICE MANAGER WAS GOOD AND EXPLAINED EVERYTHING. COSTS WERE IN LINE WITH WORK DONE. COURTESY VEHICLE DRIVER WAS GOOD AND ON TIME. CASHIERS WERE VERY GOOD AND GAVE ME DISCOUNTS I WAS NOT AWARE OF. More

good review I first searched your dealership online and was helped through the online chat. Salesman Doug Edmondson called me promtly and I told him what I wanted I first searched your dealership online and was helped through the online chat. Salesman Doug Edmondson called me promtly and I told him what I wanted. He took my info and started the credit application process and called me a short while later to inform me I was approved. I met with him at the Anderson dealership a short while later and within an hour completed the purchase. I have no complaints about my experience. More

Service Rev Mike was very good to work with and communicated with me well. I believe my truck runs better now, thanks to Mike and the Service Tech. Mike was very good to work with and communicated with me well. I believe my truck runs better now, thanks to Mike and the Service Tech. More

Oil Change I have a 2014 Silverado 4x4 pickup. It needed a oil change and Milinda got me right in for it. I had to leave my truck the evening before so they co I have a 2014 Silverado 4x4 pickup. It needed a oil change and Milinda got me right in for it. I had to leave my truck the evening before so they could start on it at 8 am. When it was done she called me so I could pick it up at my convenience. GREAT SERVICE! More

My experience with Ed Martin Chevrolet started on March 2. Today is April 13, over a month later and my issues continue. Let me start by explaining how easy this process was supposed to be. I applied fo 2. Today is April 13, over a month later and my issues continue. Let me start by explaining how easy this process was supposed to be. I applied for financing with Capital One before going in to purchase my vehicle. I walked in on March 2 with my blank check and purchased a 2013 Chevy Equinox. I felt like the sales rep, Jason, was good. He listened to what I wanted and I don't feel like he pressured me into anything I didn't want. I walked out feeling good. About a week later I was called by Capital One to tell me that they rejected the blank check because the amount financed was over the "LTV". I take partial responsibility for this because I should have checked that. My financing was done by Alex, who apparently was relatively new to this role. I called the dealership 2 or 3 times trying to find out what the status was, and clearly told them that I would write a check for the amount over LTV. They convinced me to try and get financing for the entire amount, which I agreed to. They ran my credit and were unable to find a rate to match what Capital One gave me. I told them once again, I would write a check and I did. I drove out to Anderson from Indy, wrote them a check and supposedly was done. In the meantime, I continue to get calls from Capital One telling me that the dealer still has not submitted the necessary paperwork. I finally drove out to Anderson once again to speak with Brandon in finance. I brought him a new blank check that was sent to me but he insisted that the indirect financing that they had set up was going through at the same rate and that he did not need the blank check. After all is said and done, the dealership ran my credit two times even though I already had financing secured through the blank check. The first time they ran it I authroized it but this past week they ran it yet again creating yet another inquiry on my credit and this time I did not authorize them to run it! I called Brandon to ask for an explanation, got his voicemail and as of today have yet to receive a return call explaining why my credit was run without my authorization. Not even so much as a call back. According to Capital One, my loan has still not funded. As much as I would like to recommend this dealership, they turned a very simple pre-approved financing situation into a bit of a nightmare. There are lots of options out there for purchasing a vehicle and I can assure you that I will not be back to this dealership. My advice to anyone reading this is to be very careful about who's handling your financing. More