Ed Martin Nissan

Incredible !! Jason miller , mark clouse , and Matt steinbrink where outstanding to deal with. I couldn't have had a better experience. They worked very hard to Jason miller , mark clouse , and Matt steinbrink where outstanding to deal with. I couldn't have had a better experience. They worked very hard to get me taking care of. I just can't say enough good things about those guys. Would highly recommend them to any and everyone! More

What customer service should look like This is the Nissan dealership to buy and recieve service from in the Indianapolis area. They are the "Disney" of car dealership. Always, always helpfu This is the Nissan dealership to buy and recieve service from in the Indianapolis area. They are the "Disney" of car dealership. Always, always helpful. Easy to buy from and honest. Today I had my Pathfinder servcied, they completed a recall, repaired a tire and aerviced the truck. Provided me with a courtesy rise to the a mall with Nordstrom.....that completes my life #Nissian #EdMartin More

The right way to buy a car! I had been searching for a used Nissan 370Z the past few months and would use the Ed Martin website to view inventory periodically and look at the lat I had been searching for a used Nissan 370Z the past few months and would use the Ed Martin website to view inventory periodically and look at the latest vehicles in stock. It was after business hours but I found the perfect match so I instantly reached out online through the request option to get in touch. That very next morning I received a reply from Jay with some details and we set up a time for a test drive that afternoon. Upon arrival I actually walked into the new car showroom and the manager instantly greeted me and redirected me to Jay's office in the building next door. They had a huge selection of new and used cars and was impressed the moment I waked through the lot. When I walked up to the used car office they had the Z right up front and ready to test drive. I met Shannon who instantly greeted me and informed me that Jay would be with me soon. Jay greeted me a few moments later and we discussed some details then we took off on a test drive. The moment we started to review the car I knew that this was going to be a great experience. Jay answered all my questions and even explained some things about the car that made it even more fun to drive. He put me at ease and I felt like I was not just another customer but more like a friend who they were taking special care of. After the test drive we spoke about the no haggle pricing and I immediately decided to purchase the car. We got the paperwork all set and it was only a matter of a few mins and we were off to get introduced to the service center, meet the service manager and then go to finalize it all with the finance manager. Jay even followed up that evening and the next day to ensure I was enjoying the car and ask if I had any questions. I definitely recommend stopping by Ed Martin Nissan for you next car. You will not be dissappointed! More

Quick Easy Painless We worked with Mason who couldn't have been more helpful. The entire team treated us with a friendly and respectful atttitude. Highly recommend this We worked with Mason who couldn't have been more helpful. The entire team treated us with a friendly and respectful atttitude. Highly recommend this location. More

Best. Experience. Ever. Jay and Shannon were absolutely phenomenal! Go see them if you need a car. Honest, great prices, and amazing service. I couldn't have asked for more i Jay and Shannon were absolutely phenomenal! Go see them if you need a car. Honest, great prices, and amazing service. I couldn't have asked for more in a car buying experience. More

Great experience!! I bought my Chrysler town and country mini van from Jay and Shannon. It was a great experience working with them! They were very helpful and professio I bought my Chrysler town and country mini van from Jay and Shannon. It was a great experience working with them! They were very helpful and professional. Thank you guys! More

Nissan Pathfinder My husband and I purchased a Nissan Pathfinder through Shadeland Nissan and they were phenomenal. Jay and Carl were then2 gentlemen we dealt with and My husband and I purchased a Nissan Pathfinder through Shadeland Nissan and they were phenomenal. Jay and Carl were then2 gentlemen we dealt with and they were patient and kind the whole way through. We also enjoyed the finance dept. They made the paperwork painless. I would absolutely recommend these guys to anyone!! More

Delightful! I had a very pleasant experience with Ed Martin Nissan. Everyone was friendly and helpful and things went so smoothly that I didn't realize buying a c I had a very pleasant experience with Ed Martin Nissan. Everyone was friendly and helpful and things went so smoothly that I didn't realize buying a car could be so easy. I absolutely love my Murano! More

Was ordered to "GET OUT OF MY OFFICE " My experience at this dealership was my WORST EVER. Please don't buy here ,on a used vehicle they will ask you to sign a " REBATE FORM" . They asked m My experience at this dealership was my WORST EVER. Please don't buy here ,on a used vehicle they will ask you to sign a " REBATE FORM" . They asked me to just sign this green shaded form only. What they will not tell you is that there are two boxes that could be checked midways on the page. One box reads that you want the rebate ( who would not want the rebate). the other box say s the dealer gets the rebate.When I checked the box that I wanted the rebate Mark Clouse (finance manager) went berserk !!!!! YELLED AT US, YES YELLED AT US TO GET OUT OF HIS OFFICE!!!!! The salesman ,Scott Harmeyer , started the very ugly ,bizarre incident by changing the price on the car and blamed it on the "REBATE" .Has anyone EVER heard of getting a rebate on a used car ?EVERY WORD THAT I PUT ON THIS REVIEW IS TRUE. If you know anyone that has ever purchased a vehicle from Ed Martin Nissan at 802 N. Shadeland please ask them to review their purchase agreement VERY CAREFULLY to account for every dollar .BUYER BEWARE YOU HAVE BEEN WARNED!!!!!!!!!! The general manager Todd Reiselman was of no help either. Overall grade F- More

Unhappy after purchasing three cars 3 days after picking up our 3rd vehicle in less than 3 months from Ed Martin Nissan a problem arose. We immediately called our salesman who apologize 3 days after picking up our 3rd vehicle in less than 3 months from Ed Martin Nissan a problem arose. We immediately called our salesman who apologized and assured us Ed Martin stands behind all the cars they sell. The problem was diagonosed by Ed Martin's service folks who fixed the minor issue and assured us there would be no further problems. A few weeks later than minor problem that Ed Martin service fixed turned into a major problem. All along our salesman assured us we would be taken care of, we where "his customers" and Ed Martin always stood behind the vehicles they sell. Our vehicle was in the shop for 60 of the 134 days we owned it, our salesman promised (via conversation, text and e-mail) to reimuburse us for the repairs that cost more than $3,900, in one case even telling us the check was in the mail by describing the envlope it was sent in. We never recieved the check and out of the need to have a safe and reliable vehicle were forced to trade the car without resolution on the reimbursement or acknowledgement from the salesman, the used car general manager and the dealership general manager of the untruths and outright deceit. If you want to a car buying expirience with honesty and integrity we recommend you stay away from the used car building at Ed Martin Nissan on Shadeland Ave. More