I bought a new Nissan Altima in 2007 and I went to several different dealerships before I finally bought my car. They not only worked with me to get the car I wanted but when one couldn't be found, they made a great deal with me on one very similar. Three years later, there was an internal problem with my transmission and because I lived closer to Tom Wood Nissan, I took it to that service worried that I wouldn't be able to make it to Ed Martin. That was a mistake as I later found out. My car sat on their lot for 10 weeks due to paperwork/warrenty issues on Nissan Corporate's end while I drove their loaner. I jumped through hoops and talked to everyone at Nissan consumer affairs before calling Todd Reiselman at Ed Martin (where I bought my car) to tell him the situation. Although I bought my car from his location 3 years ago and I didn't take it back there for this problem, he still went above and beyond his job description and made the right phone calls to expedite the paperwork. Due to unfortunately circumstances with communication at Tom Wood, I ended up having to bring my loaner back to Tom Wood before my car was finished and was left without transportation. Todd stepped in again and made phone calls to resolve the situation, he even offered to give me a loaner if Tom Wood didn't. He has been wonderful from the process of buying my car through this whole ordeal. In his book, once a customer, always a customer. Ed Martin takes care of their consumers, I won't go anywhere else.