Ed Martin Nissan - Service Center

I want for my 1st oil change and had the check my back up camera cross traffic warning not working. Plus, I ask for a car wash. All of this took over 3.5 hours. WAY TO LONG OF A WAIT! Joe Worden said that if a car pass me by going over 19 miles an hour cross traffic warning would not work but I have already told him I was backing out of a parking space at Walmart. I have never seen a car ever go over 10 miles an hour at Walmart. So, by him I'm an idiot. Plus, because I got my 1st oil change free and ask for a car wash. That was way to much to ask for service to do. So, finally a over 3.5 hours. I received my car back completely wet from the carwash not even try to dry the car. Then I my way home I saw that warning light for collision was on. I pull over in a parking lot in reset the setting to factory. That collision warning light was on personally just to get me back. I must have xxxx the service department works off. So, I will NEVER COME BACK BECUSE OF MY EXPERIENCE!!!!!!! So, basically I was treated like a 2nd class citizen. This is all too familiar to me at some car lots service departments. If was wearing a suit and had the top of the line car. My experience would have been completely different. FOR SURE!!!!!!! This happen on 10/08/20.

My current Murano is my 4th car from this dealership: I wouldn't go anywhere else. Martin Nissan's service department is reliable, helpful, skilled, polite, confidence-building. Except in extreme emergencies (i.e. something goes wrong with my car and I'm in Nebraska), I never let anyone else touch my car. And to be honest, those emergencies never occur, because Martin Nissan's team is totally reliable: If they give my car a work-up before I travel, I travel with absolute confidence that I am in a safe, reliable vehicle.

My car needed to be detailed inside. I was able to make an appointment within one week. I picked up a loaner car ran errands. I received a text message with the time frame when my car would be ready. Easy breezy. Chris and Victoria. Thanks

There was a loaner car ready for me so that I was in and out quickly! My car was ready at the end of the day as promised and looked great!

Gary Gewig was excellent. He got me in and out in les than 1hr 15 minutes for 4 wheel alignment. I’m recommending this dealership. Please keep up the good work.

Ed Martin Nissan always makes the experience easy. Ive bought 4 cars from them and have always had them serviced by their outstanding service team. They always go out of their way to make my experience quick, easy and enjoyable.

This is the Nissan dealership to buy and recieve service from in the Indianapolis area. They are the "Disney" of car dealership. Always, always helpful. Easy to buy from and honest. Today I had my Pathfinder servcied, they completed a recall, repaired a tire and aerviced the truck. Provided me with a courtesy rise to the a mall with Nordstrom.....that completes my life #Nissian #EdMartin

Jay and Shannon were absolutely phenomenal! Go see them if you need a car. Honest, great prices, and amazing service. I couldn't have asked for more in a car buying experience.

The Service Manager told me that my car should smell like sewage/sulfur and it is common with 50-60 degree weather. I suggest that if your vehicle smells like sewage/sulfur just keep it and dont bother buying a new one because "it is common".

I bought a new Nissan Altima in 2007 and I went to several different dealerships before I finally bought my car. They not only worked with me to get the car I wanted but when one couldn't be found, they made a great deal with me on one very similar. Three years later, there was an internal problem with my transmission and because I lived closer to Tom Wood Nissan, I took it to that service worried that I wouldn't be able to make it to Ed Martin. That was a mistake as I later found out. My car sat on their lot for 10 weeks due to paperwork/warrenty issues on Nissan Corporate's end while I drove their loaner. I jumped through hoops and talked to everyone at Nissan consumer affairs before calling Todd Reiselman at Ed Martin (where I bought my car) to tell him the situation. Although I bought my car from his location 3 years ago and I didn't take it back there for this problem, he still went above and beyond his job description and made the right phone calls to expedite the paperwork. Due to unfortunately circumstances with communication at Tom Wood, I ended up having to bring my loaner back to Tom Wood before my car was finished and was left without transportation. Todd stepped in again and made phone calls to resolve the situation, he even offered to give me a loaner if Tom Wood didn't. He has been wonderful from the process of buying my car through this whole ordeal. In his book, once a customer, always a customer. Ed Martin takes care of their consumers, I won't go anywhere else.