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Ed Martin Nissan - Service Center

5.0

9 Lifetime Service Reviews

802 N Shadeland Ave, Indianapolis, Indiana 46219

9 Reviews of Ed Martin Nissan - Service Center

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November 03, 2019

"Attentive, efficient, pleasant"

- Hermione's Mom

My current Murano is my 4th car from this dealership: I wouldn't go anywhere else. Martin Nissan's service department is reliable, helpful, skilled, polite, confidence-building. Except in extreme emergencies (i.e. something goes wrong with my car and I'm in Nebraska), I never let anyone else touch my car. And to be honest, those emergencies never occur, because Martin Nissan's team is totally reliable: If they give my car a work-up before I travel, I travel with absolute confidence that I am in a safe, reliable vehicle.

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Recommend Dealer
Yes
Employees Worked With
None listed
Nov 04, 2019 -

Ed Martin Nissan responded

Thank you so much for your wonderful review of our dealership! We truly appreciate your business and look forward to working with you for many years to come!

October 29, 2019

"My car needed to be detailed inside. I was able to make..."

- PatS

My car needed to be detailed inside. I was able to make an appointment within one week. I picked up a loaner car ran errands. I received a text message with the time frame when my car would be ready. Easy breezy. Chris and Victoria. Thanks

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Recommend Dealer
Yes
Employees Worked With
Chris & Victoria
Oct 30, 2019 -

Ed Martin Nissan responded

Thank you so much, Pat! We truly appreciate your review of our team and your business!

November 02, 2018

"Awesome service "

- Ldillard

There was a loaner car ready for me so that I was in and out quickly! My car was ready at the end of the day as promised and looked great!

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Yes
Employees Worked With
September 28, 2018

"Service appointment "

- Tt

Gary Gewig was excellent. He got me in and out in les than 1hr 15 minutes for 4 wheel alignment. I’m recommending this dealership. Please keep up the good work.

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Yes
Employees Worked With
Gary Gewig
August 06, 2018

"Always a great experience"

- Kpalmer0

Ed Martin Nissan always makes the experience easy. Ive bought 4 cars from them and have always had them serviced by their outstanding service team. They always go out of their way to make my experience quick, easy and enjoyable.

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Recommend Dealer
Yes
Employees Worked With
Todd Reiselman
April 09, 2017

"What customer service should look like"

- traceyclark1107

This is the Nissan dealership to buy and recieve service from in the Indianapolis area. They are the "Disney" of car dealership. Always, always helpful. Easy to buy from and honest. Today I had my Pathfinder servcied, they completed a recall, repaired a tire and aerviced the truck. Provided me with a courtesy rise to the a mall with Nordstrom.....that completes my life #Nissian #EdMartin

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Recommend Dealer
Yes
Employees Worked With
John
February 24, 2017

"Best. Experience. Ever."

- Andhra Norman

Jay and Shannon were absolutely phenomenal! Go see them if you need a car. Honest, great prices, and amazing service. I couldn't have asked for more in a car buying experience.

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Yes
Employees Worked With
Jay and Shannon
November 24, 2012

"The Service Manager told me that my car should smell like..."

- KadeKoch

The Service Manager told me that my car should smell like sewage/sulfur and it is common with 50-60 degree weather. I suggest that if your vehicle smells like sewage/sulfur just keep it and dont bother buying a new one because "it is common".

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Recommend Dealer
No
Employees Worked With
Dean Mehaffey
December 20, 2010

"I bought a new Nissan Altima in 2007 and I went to..."

- btrinh

I bought a new Nissan Altima in 2007 and I went to several different dealerships before I finally bought my car. They not only worked with me to get the car I wanted but when one couldn't be found, they made a great deal with me on one very similar. Three years later, there was an internal problem with my transmission and because I lived closer to Tom Wood Nissan, I took it to that service worried that I wouldn't be able to make it to Ed Martin. That was a mistake as I later found out. My car sat on their lot for 10 weeks due to paperwork/warrenty issues on Nissan Corporate's end while I drove their loaner. I jumped through hoops and talked to everyone at Nissan consumer affairs before calling Todd Reiselman at Ed Martin (where I bought my car) to tell him the situation. Although I bought my car from his location 3 years ago and I didn't take it back there for this problem, he still went above and beyond his job description and made the right phone calls to expedite the paperwork. Due to unfortunately circumstances with communication at Tom Wood, I ended up having to bring my loaner back to Tom Wood before my car was finished and was left without transportation. Todd stepped in again and made phone calls to resolve the situation, he even offered to give me a loaner if Tom Wood didn't. He has been wonderful from the process of buying my car through this whole ordeal. In his book, once a customer, always a customer. Ed Martin takes care of their consumers, I won't go anywhere else.

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Recommend Dealer
Yes
Employees Worked With
Todd Reiselman
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