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Ed Martin Nissan
4.9
180 Lifetime Reviews
802 N Shadeland Ave, Indianapolis, Indiana 46219 DirectionsSales: (317) 359-9231
Service: (800) 749-9396
Parts: (800) 731-0228
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews By Type
Showing 180 reviews
November 23, 2019
"Great Experience"
- Rleemurra
Worked with Russ, who was an excellent and knowledgeable individual. He knew the ins and outs of the history of the building, the land, the cars, you name it! Came in for a specific vehicle, knew the price going in and that’s the price that was shown. Appreciate the effort put in!
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Helpful November 03, 2019
"Attentive, efficient, pleasant"
- Hermione's MomMy current Murano is my 4th car from this dealership: I wouldn't go anywhere else. Martin Nissan's service department is reliable, helpful, skilled, polite, confidence-building. Except in extreme emergencies (i.e. something goes wrong with my car and I'm in Nebraska), I never let anyone else touch my car. And to be honest, those emergencies never occur, because Martin Nissan's team is totally reliable: If they give my car a work-up before I travel, I travel with absolute confidence that I am in a safe, reliable vehicle.
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None listed
October 29, 2019
"My car needed to be detailed inside. I was able to make..."
- PatSMy car needed to be detailed inside. I was able to make an appointment within one week. I picked up a loaner car ran errands. I received a text message with the time frame when my car would be ready. Easy breezy. Chris and Victoria. Thanks
Read MoreEmployees Worked With
Chris & Victoria
August 14, 2019
"Mike is great!"
- Kathy KMike was a great salesman. This was the only dealership I went too. I got the most of my trade in and came home with a brand new car. I highly recommend him as a salesperson. He was nice and very knowledgeable.
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Mike Bates
August 08, 2019
"Great experience"
- TitanGirl
These guys are great!!! Tom and Mason were very helpful and informative (and very patient as we test drove several vehicles on the lot). They listened to me as I told them what I liked and didn’t like about each truck and found the perfect fit for me. Tom even took me through the service department to meet PJ who provided a lot of helpful information about our new Titan. I will definitely bring my new truck in for service with PJ and his crew and happily tell others to look up Tom for a great car buying experience.
Read MoreAugust 05, 2019
"Excelente "
- TeddybarciaWant to thank all of the sales team, but mostly ken coplay for making me feel at home and at ease. They promised that they would work the hardest ,and they did... I now have my dream car... but of course with the help of everyone at Ed Martin... thank you sooo!!! Much
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July 12, 2019
"Old style customer service in a modern day world. "
- LlamarnsMy wife and I just completed a purchase transaction with Ken Copley from Ed Martin Nissan at the Indianapolis location. Since we drove over 100 miles to purchase our new Titan HD we’d never met Ken; everything was done via text and email. To the dealerships credit we found Mr. Copley to have the skills and integrity not often found in today’s automotive businesses. We had such a positive experience my wife decided to buy a Armanda from Ed Martin Nissan and Mr. Copley. We couldn’t be more pleased with our experience.
Read MoreJuly 11, 2019
"Pre-owned Salesman Russell was great! "
- Marla
I had been searching for a particular car within a specific price range, when several popped up at Ed Martin’s. We drove over two hours to get there, and it was raining when we arrived for our appointment with Russ. We could not have been more pleased with Russ and Mason. Rain did not stop Russ from taking his time to show us options on the car, and he even took the time to sync my phone to the car. Thank you so much, Russ, for your great customer service!! That being said, the experience I had with the finance associate was not very pleasant. He was rude, let me know he wasn’t making a dime because I didn’t buy a warranty, and made a snide comment about my credit score. Had I met him first, I would have looked elsewhere. Thank you, again, Russ, Mason, and the whole crew at the pre-owned car building!! YOU ROCK!!
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July 03, 2019
"Second time great experience"
- Jakieva
I came back to this location of Ed Martin because I new this guy’s goal is to make you happy. Transaction was decent, they really took the speed and effort I needed this day. Everything went smooth, I didn’t feel pressure and they really worked around my budget and give me nice features on my new car. My daughter and I are very happy.
Read MoreJuly 02, 2019
"First Time Car Buying"
- Connerjsmith7
Carl and Mason were honest from the get go. They took me step by step through the process and made it more enjoyable than I expected. My family has bought 3 cars here now and we will back for more!
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