Ed Morse Cadillac of Delray Beach

Best service appointment I've ever experienced Joe Ortiz's customer service and attention to detail was superb, going above and beyond to identify all of my service issues and concerns in a timely Joe Ortiz's customer service and attention to detail was superb, going above and beyond to identify all of my service issues and concerns in a timely fashion. Joe's quality work and professionalism truly upholds the standards of the Cadillac brand. More

Collision Center review Greeted quickly, got my rental, out the door. Rec'd phone call same day, fixed when promised and out the door. Completely hassle free! Rosa and GEICO Greeted quickly, got my rental, out the door. Rec'd phone call same day, fixed when promised and out the door. Completely hassle free! Rosa and GEICO were awesome! More

Excellence again My 5th time doing business with the dealership and it won't be my last. Mike Simpson, makes it a pleasure. Professional kind and informative, they wil My 5th time doing business with the dealership and it won't be my last. Mike Simpson, makes it a pleasure. Professional kind and informative, they will see me again. More

"I will take good care of your baby " And that she did! Rose did a great job repairing our car, took care of all the problems that came along. Loved that all work done at one place. Rose did a great job repairing our car, took care of all the problems that came along. Loved that all work done at one place. More

Pain Free Purchase We purchased a new CT6. I dealt with both Paul B and Vinnie C. They were terrific. They answered all our questions prior to the purchase and gave u We purchased a new CT6. I dealt with both Paul B and Vinnie C. They were terrific. They answered all our questions prior to the purchase and gave us detailed instructions on how to use all the bells and whistles after the purchase. We will buy or next Cadillac here for sure! More

i was told it would take 1 hour and that is what it took I was completely satisfied, my service advisor Jo Ellen told me it would take about 1 hour and that is just what it took my car came out washed and r I was completely satisfied, my service advisor Jo Ellen told me it would take about 1 hour and that is just what it took my car came out washed and ready to go. More

Best service Called mike for service on my 2013 cts. Spencer was at my house within 20 minutes to replace a dead battery. Very efficient and courteous , both mike Called mike for service on my 2013 cts. Spencer was at my house within 20 minutes to replace a dead battery. Very efficient and courteous , both mike and spencer. You shouldn't buy a Cadillac from any other dealer. I've owned many many vechikes and dealt with multiple dealerships. By far my fave. Bob Mooney More

Stay away from Ed Morse service and JoEllen Took our Cadillac Escalade in for service on an intermittent electrical problem. JoEllen was our service adviser and was the absolute worst. Commun Took our Cadillac Escalade in for service on an intermittent electrical problem. JoEllen was our service adviser and was the absolute worst. Communication - she told me no less than 3 times during the service that she would call at a defined time. Each time she failed to call as promised. Call the office and they have no idea whether she is in or out. Service - 3 days to look at my truck and at the end they only spent 2 hours on it and failed to find a problem. I took the vehicle home and had the problem occur the next day. I have purchased an Escalade and brought my vehicle in for service twice and each experience has been poor at best. I will not go back to Ed Morse or ever use JoEllen as a service adviser. I gave them a 1 star because 0 isn't an option More

They Really Came Through.. My car was fixed in good time. The coordination with the insurance company was smooth. My representative was efficient and kept her word on anything s My car was fixed in good time. The coordination with the insurance company was smooth. My representative was efficient and kept her word on anything she stated to me. I really appreciated that. My car is in good working order. More

Excellent and very technical savvy Excellent technical knowledge and pricing options they were aware of current specials.i got out of my lease early a,the color and model and used Andro Excellent technical knowledge and pricing options they were aware of current specials.i got out of my lease early a,the color and model and used Android auto to replace nav purchase More