Ed Morse Cadillac of Delray Beach

Excellent Experience with Ed Morse Cadillac Delray Over the past 25+ years I have purchased dozens of vehicles. Most of the time the experience can be very stressful and time consuming. I will only p Over the past 25+ years I have purchased dozens of vehicles. Most of the time the experience can be very stressful and time consuming. I will only purchase a car if I can get, what I feel is a good deal. Working with Joe and Bernie at Ed Morse was an extremely pleasant experience. Joe and Bernie were both very accommodating and very professional, but in a very friendly way. After I drove the car there was no back and forth with sales manager, I told them the price I was willing to pay and they said done. As I was financing the vehicle I got the additional pleasure to work with Patti. Having been through this process many times in the past, she flew through everything only stopping when I had questions. This is not my first rodeo, I have been buying, selling and trading cars for years and the team at Ed Morse are among the very best in my experience. I will highly recommend that if you are in the market for a Cadillac or quality pre-owned car that you reach out to Ed Morse Delray. More

worst customer service to their own clients Worst experience at the dealership today. I have a Cadillac lease and planned on trading it and keep loyal to Cadillac but today just erased any good Worst experience at the dealership today. I have a Cadillac lease and planned on trading it and keep loyal to Cadillac but today just erased any good memory of your company. I went with a friend and not one person said a hello or offered to help us. We stood there 25 minutes and no one helped. An older lady walks in alone and 3 men jumped to help her. I guess they know which ones to fish and rip off. Where is the customer service. We walked by every single employee including the lady up front and no hello can we help you , or even a wave or a smile. I own a hospitality business and yes I may be young but doesn't mean I am not successful or not worth at least acknowledging. I also went to check on a seat replacement because mine ripped which was ordered over 2 months ago. I had a gentleman check on the order and he said after 60 days of waiting it got sent back. I was never told it arrived. I also wouldn't be able to replace the seat myself. What happened to this place I used to tell everyone was warm and friendly. Is it because novembers quota passed a week ago so there's no rush or incentive?? I went to range river last week and almost traded my car in but hesitated in order to give Cadillac a chance in changing my mind. I complained to the sales manager how not one person acknowledged me. He stood up walked into the floor and never spoke to me again because he couldn't say anything from embarrassment. He should've tried to mediate but he just let me walk out and didn't bother.Garry I believe from the service department is the only one who helped me and apologized for what happened. The only ones who have always been friendly and inviting are the service department. Murray as well if he would just remember to let me know my seat replacement came in . Im driving a luxury vehicle with a ripped seat thats cracked because of the sun for months . I actually got my car here and was a loyal customer until now. More

Thank you on this Thanksgiving Day I would like to take this moment, on this day of Thanksgiving to thank the wonderful people at Ed Morse Cadillac Delray. You truly made the purchase o I would like to take this moment, on this day of Thanksgiving to thank the wonderful people at Ed Morse Cadillac Delray. You truly made the purchase of my new SRX special, My thanks to Mr. Danahy, Mike Christ and a very special thanks to Patty Lowe for all her assistance. More

Anthony's First Car Buying Experience (Dealership Sale) Joe was the first person I met and although he asked to not be included in this review I had to do it, he was very welcoming. He introduced me to Bern Joe was the first person I met and although he asked to not be included in this review I had to do it, he was very welcoming. He introduced me to Bernie, who went over the options with me. I also spoke to Jerry briefly who also made me feel very welcomed. Bernie constantly reminding me that "this is Cadillac" whenever I questioned quality (which was mulitple times). And a quality vehicle is definately what I recieved after my purchase of my CTS Coupe. Jeff was exceptional during the loan process and ALL employees where willing to answer my questions without hesitation to the fullest extent. THIS WAS THE FIRST CAR I HAVE EVER PURCHASED DIRECTLY FROM A DEALERSHIP, AND CAN HONESTLY SAY I WILL BE COMING BACK TO PURCHASE MY NEXT ONE FROM BERNIE AND THE REST OF THE CREW. THEIR LEVEL OF PROFESSIONALISM WAS UNMATCHED! Great dealership I can see why they have recieved honors year after year. To top it all off Garry serviced my vehicle and made sure it was in prestine condition when it got into my hands. Thanks again to all these guys and I look foward to doing business with them in the years to come. More

Exceptional Dealership experience My wife and I were not thrilled with the service we received at Coral Cadillac. But when we called and spoke with Jerry on the phone, the tone was en My wife and I were not thrilled with the service we received at Coral Cadillac. But when we called and spoke with Jerry on the phone, the tone was entirely different. He was patient and helpful from the beginning and we quickly made an appointment to visit your Dealership. Billy greeted us with warmth and assistance immediately and the entire transaction was smooth and professional. Thanks to your awesome staff, we are now happy customers of Cadillac! More

Easiest Car Purchase Ever Jerry Thaw, Jeff Stewart and Bernie Zuccaro made the purchase of my new (to me) 2013 XTS a breeze. I applied for the car on Ed Morse Cadillac of Delr Jerry Thaw, Jeff Stewart and Bernie Zuccaro made the purchase of my new (to me) 2013 XTS a breeze. I applied for the car on Ed Morse Cadillac of Delray Beach's website. They had the car ready for me the next day and the paperwork was quick and painless. They couldn't be more friendly and easy to work with. More

New CTS Purchase Purchased third new Cadillac from Ed Morse in Delray Beach and second new Cadillac from Bernie Zuccaro. Everything went well and Jeff Stewart handled Purchased third new Cadillac from Ed Morse in Delray Beach and second new Cadillac from Bernie Zuccaro. Everything went well and Jeff Stewart handled the paperwork quickly and professionally. Thanks More