Ed Morse Cadillac of Delray Beach - Service Center

Rude, nasty, beligerent staff I was dropping my vehicle off for collision service when I was greeted outside by their receptionist with an attitude. I asked her if she worked ther I was dropping my vehicle off for collision service when I was greeted outside by their receptionist with an attitude. I asked her if she worked there and her response was "do you think I wear this cadillac shirt for fun?" I was looking at her face and did not see the word cadillac on her forehead, thats why I asked her the question. If that's indicative of customer treatment at Ed Morse then I can take my business elsewhere, and I would encourage you to do so too, unless you like abuse. More

Top Notch Service Team! Myrna and her crew are very professional. We had nightmare experiences with other collision centers, but were relieved with their practices. I would Myrna and her crew are very professional. We had nightmare experiences with other collision centers, but were relieved with their practices. I would use their services again AND recommend their services for your automotive needs. I see why Allstate lists them as a preferred location. More

My wife and I both have a Cadillac, and lately we have been experiencing electronic and computer problems. We have been using Garry Frommelt in the service dept for general service tires, oil changes, etc been experiencing electronic and computer problems. We have been using Garry Frommelt in the service dept for general service tires, oil changes, etc.. Computer and electronic problems can be very frustrating when they come and vanish quickly. But Gary treated each problem seriously and knowledgeable and was able to have these repairs completed at a reasonable cost if not covered by factory warranty. Because of Gary's care in the service department we know our next new vehicle purchase will be at Ed Morse Cadillac Delray Beach. Thank You Marshall & Vera Bloomston More

Below is a summary of my experience at Ed Morse at Delaray. However, I was contacted by the General Manager of the dealearship, Richard Denahy (in response to my post through this service). He was v Delaray. However, I was contacted by the General Manager of the dealearship, Richard Denahy (in response to my post through this service). He was very curteous and listened to my complaints. He apologized for the experience, and was not at all defensive. He seems to get the adage that the customer is always right. More importantly, he refunded all of charges, and is sending a check to cover the expenses at the other shop. I feel very few managers would do this. So Mr.Denahy represented the dealership very well and was very professional. I am 45 years old and have never received such lousy service at a dealership or any type of auto repair shop. Firstly, my appointment time was scheduled an hour later than what I was told so I waited an additional hour for service while Mr. Fagen was at lunch. When I first arrived I was told by a service person named Randall that my 2003 CTS looked great, especially for its age, but was basically junk because it was based off the catera platform so, "it's just an opel", he said. When Mr. Fagan arrived they put the car in and an hour later diagnosed the car as having throttle body problems, and said it also needed a new sepentine belt. They said it would need a new throttle body and fuel filter for $1,328.00 and a new belt for $149.00. I looked at the belt and authorized them to install the new one. I asked what exactly was wrong with the throttle body and Mr. Fagen couldn't give me a straight answer, so he went and asked a tech and came back telling me a sensor was bad in the unit and it could no longer re-learn. I decided to take it elsewhere for a second opinion. I and asked them to clear the check engine code before we left, to see if it would re-code. Another gentleman (didn't get the name) hatefully told me they couldn't clear the code because, "I didn't want it fixed." In total, I was there for 4 hours (they had to get the belt from somewhere else because it wasn't in stock), and even the cashier was rude. She never smiled, mentioned our name, or so much as said thank you when we paid. In summary, 4 hours, smart alec comments, poor service, condecending attitudes, and the lack of even basic customer service. I luckily found German Auto World and Joe Barmichael. No new throttle body needed, just a bad connection that he repaired, and the car is back to normal. So on top of it all they were going to perform service not needed, with an expensive part not needed for over $1,300, and not even be courteous while doing so. More