Ed Morse Chevrolet Buick GMC - Service Center

The people on the frontline in the maintenance shop are for the most part are top notch. And why I say "most part" is only because the newer employees, the ones doing the oil/filter etc. work have not had for the most part are top notch. And why I say "most part" is only because the newer employees, the ones doing the oil/filter etc. work have not had the experience required to be rated as top rate. That is my opinion only. Plus I too know the Service Manager, Robbie, who does his best to watch over all 100% of the time. Personally, I have had only one instance where I felt the service was not up to par and I brought it to the service manager's attention can tell you it was handled immediately and correctly. More

Scheduled my truck for an oil change/tire rotation. Truck had 3 recalls on it. Had it scheduled at the same time to take care of those. Took it in to have them tell me that they can’t do the repairs fo Truck had 3 recalls on it. Had it scheduled at the same time to take care of those. Took it in to have them tell me that they can’t do the repairs for the recalls because they have to order parts…… They knew what recalls it was coming in for. Why were the parts not ordered when it was scheduled?? They had a week to get them ordered!! Not very happy that I have to schedule and take it in again to have those taken care of. What was the point of scheduling to have it done if they didn’t order the parts at the time of scheduling?? More

Service was good. Areas for improvement: Communication between Service, Transportation and accounts payable. Employees are pleasant to work with. Areas for improvement: Communication between Service, Transportation and accounts payable. Employees are pleasant to work with. More

Robbie was amazing! Got me in and taken care of quickly. Couldn't of asked for beter service Got me in and taken care of quickly. Couldn't of asked for beter service More

Service is always quick, friendly and on-point. Rob and Elizabeth are both responsive and knowledgeable to any of my concerns. Delivery is always a plus. Rob and Elizabeth are both responsive and knowledgeable to any of my concerns. Delivery is always a plus. More

Work was done on time and completed promptly. Service counter help were attentive and courteous Service counter help were attentive and courteous More

Routine service call and I was met with positive, pleasant service personnel and by a new staff member in the office area/lounge area. I had a couple of questions about my car, those were addressed pleasant service personnel and by a new staff member in the office area/lounge area. I had a couple of questions about my car, those were addressed and within an hour service was complete. More

Left stains on my headliner and paint finish really terrible. I would not recommend. They are more worried about getting paid. Rushing there work shows poor quality. The sad thing is I trusted them wit terrible. I would not recommend. They are more worried about getting paid. Rushing there work shows poor quality. The sad thing is I trusted them with my truck and it was a big let down. And instead of pulling the dent out they used body filler. Will never take my truck back to that body shop or do any type of business with them!!! More

Charles was great to work with. Everything went very well with the exception of filling out this review!!! Everything went very well with the exception of filling out this review!!! More

Sometimes it takes quite awhile for the service to get done. Sometimes 2 hours seems a little long to wait. I know I have other choices like dropping it off but sometimes that isn't possible. done. Sometimes 2 hours seems a little long to wait. I know I have other choices like dropping it off but sometimes that isn't possible. More