Ed Morse Delray Toyota

Best Ever!!! Daniel Borrego, our Sales Person, was outstanding. He made us comfortable at all times. He was knowledgeable and kind. He answered all of our question Daniel Borrego, our Sales Person, was outstanding. He made us comfortable at all times. He was knowledgeable and kind. He answered all of our questions in a timely manner and if he wasn’t sure of the answer he didn’t hesitate to ask someone who would know. He stayed with us through out the entire process. We really appreciated all his hard work and that’s why he deserves 5 stars plus!!! More

Bad Customer Service, Worst Managers. I contacted this dealership this past Sunday regarding a Mercedes GL they have for sale. I spoke with Jaime from sales and arranged to have it ready I contacted this dealership this past Sunday regarding a Mercedes GL they have for sale. I spoke with Jaime from sales and arranged to have it ready for when I arrived. I also asked him if the dealership had a Level 2 charger for my electric car since I was coming from some distance and needed some juice. He stated he didn't' know and then after asking he didn't have. Let's stop for a second to say that this dealership DOES NOT HAVE A CHARGER, which I find surprising, and of course dated, hope they get to this century soon. Anyway, I asked him to find me an outlet at least to charge it, and he said that they didn't have, and the service people were not there. After thinking if I was going to deal with someone that tells me they don't have a charger in a whole dealership I told him thank you, and I went anyway. When arrived I asked for an available salesperson, and someone came and offered his services, after introducing myself I requested an outlet to charge my car, and he said they didn't have those. I spoke to the receptionist and asked her for a manager, so I can solve my problem before checking the car I was interested in. The lady contacted the manager, and after talking to him over the phone, they agreed that I couldn't be helped with and OUTLET??? I asked her for his name to report him to corporate, and she stated why I'd report him if he didn't have time for me, and I said he didn't care to help me, so I was going to report him. Then she contacted him again and asked me walked to meet him. This gentleman was sitting at a desk and asked me how he can I be helped me. I stated that I just needed a wall outlet to charge my car, to what he said that the sales person said they didn't have one. I asked him how they could not have an outlet in the whole dealership and he began asking me questions like: Where did I buy my electric car? Honestly, I rolled my eyes because frankly, I have no idea why someone that was busy to help me asked me the stupidest questions instead of instructing someone to help me like maintenance or himself or some salesperson. After I rolled my eyes of disbelief on what I was experiencing he mentioned that it was okay for me to report him since he didn't have time for that. His name is JOHN KIRSCHNER. I wonder how this company chooses the managers, but evidently, they have a lot to learn about customer service. So with no help, but still needing to see the car and charging my car I proceed to look for an outlet myself which I found less than 15 feet from where John Kirschner was sitting. I'm adding the pics to show their level of disregard. Therefore after discovering that I asked the receptionist if it was okay to use that outlet to charge my car and she stated that it was fine. After plugging my car, I went back and requested another salesperson who was provided with a very nice gentleman and proceed to check the vehicle. The following day I sent an email to top management to discuss what happened to the General Manager Marcos Esquenazi and also to the Customer Retention specialist Nicole Minello. Of course, none of them contact me back, but someone else did, the internet manager Jose Tejada called me and asked me what happened, but when I explained with words he didn't agree to he hang up on me. This gentleman Jose Tejada has a fragile skin, and he is not prepared to deal with an angry customer that instead of calming him down the only hang up since there was no explanation to what happened to me or what he wasn't able to fix or even to understand. This dealership is complete dated they don't understand that cars now come electric, they explained that they don't sell electric cars, okay with that but here we are a prospective customer that we do have them. Also no idea about chargers or how to charge it, we are supposed to be in the Meca of knowledge about cars, they are supposed to sell against the competition that HAS those cars. But they have no idea how they are or how they work, AMAZING INCOMPETENCE, that shows from the sale team, a clear reflexion of management and this one from the General manager Mr. Esquenazi. Hope sir you resign and let that position to be covered with someone that cares about customers, also that will nurture their team in knowledge and even customer service, which is very clear you lack entirely off. Please be away of this place if you would like a modicum of knowledge an customer service. If not Caveat Emptor! More

Always great I have enjoyed dealing with Steve Baez for abut 10 years. I have ALWAYS received a warm "hello" and excellent service. This is why I both purchase a I have enjoyed dealing with Steve Baez for abut 10 years. I have ALWAYS received a warm "hello" and excellent service. This is why I both purchase and lease my Toyotas at Ed Morse, Delray. More

Toyota Camry Jef did an amazing job and has been great with making sure everything is going well after the sale. Thank you for a great experience! Jef did an amazing job and has been great with making sure everything is going well after the sale. Thank you for a great experience! More

Excellent Fast Service I came in for an Oil Change. I knew I also probably needed new tires soon. Robert Amato, my Service Advisor was very friendly and extremely helpful. I came in for an Oil Change. I knew I also probably needed new tires soon. Robert Amato, my Service Advisor was very friendly and extremely helpful. I will be back on Friday for the tires. The service people were so fast, I barely had finished my cup of coffee and the service was done. I was very pleased. Thank you Robert (you were great) and the rest of the staff at Ed Morse Toyota. More

Truly Exeptional Scott is the 1 reason why I continue to visit ed Morse for service.. He is professional, courteous, and an overall great guy. Thank you Scott for your Scott is the 1 reason why I continue to visit ed Morse for service.. He is professional, courteous, and an overall great guy. Thank you Scott for your hard work and consistently raising the bar. More

Best service Service was done very well. No problems at all. Jay is a great service writer, Donna also is a great team member and helped out. Service was done very well. No problems at all. Jay is a great service writer, Donna also is a great team member and helped out. More

Friendly, efficient & professional I’ve been dealing with Ed Morse for 10+ years. They’ve always treated me with respect, been diligent about inspecting all systems, and honest when rec I’ve been dealing with Ed Morse for 10+ years. They’ve always treated me with respect, been diligent about inspecting all systems, and honest when recommending necessary service or repairs. I would not hesitate to recommend this dealership to my friends. More

Returning my lease. Great service, frank latino was friendly, very informative answered all my questions. Glad i went back . Finance was also very clear and accommodating Great service, frank latino was friendly, very informative answered all my questions. Glad i went back . Finance was also very clear and accommodating and friendly. More

Stellar Sales and Service I have had several transactions in the past with Ed Morse Toyota Delray and look forward to more in the future. Sales reps have always been friendly I have had several transactions in the past with Ed Morse Toyota Delray and look forward to more in the future. Sales reps have always been friendly and very helpful in reaching a deal I was comfortable with. Johnson Francois was great to work with and really helped us out on our last purchase. Michael Caswell, as always, is a pleasure to work with on the finance side. More