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Ed Morse Honda

Riviera Beach, FL

3.7
1,064 Reviews
A West Palm Beach new & used car dealership. Excellent auto repair services for your vehicle! Check our website for valuable coupons www.edmorsehondaservice.com President's Award Winner! The President's Award is the most prestigious and coveted award bestowed upon a Honda Automotive Dealership. It recognizes those Dealership teams who have demonstrated professionalism and an unwavering pursuit of excellence in all areas of operation - customer service, sales, training and facility operation.
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3790 West Blue Heron Blvd

Riviera Beach, FL

33404

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Showing 1,064 reviews

July 22, 2021

Worse experience ever!!! They overcharged me and kept my refund from my tag and also told me to pay a hold fee of 500 for vehichle to later tell me it was a down payment in which I didn’t need because my ba More

by sshunt326726
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guy Vaccaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie in Titles, Maurice in sales, Bob in finance
July 15, 2021

I wish I could put no stars I had a horrible experience they did the usual butter you thinking your stupid and don’t know any better they tried to put me in a car the was way out of my budget they lied abo More

by darrel g
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Robertson , Ralph Mandarino
Jul 16, 2021 -

Ed Morse Honda responded

Darrel, we regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. In an effort to better understand your experience and work towards a resolution, we would appreciate a chance to speak with you. If you are willing, please reach out to our Sales Manager, Paul Carter, via email at PaulCarter@edmorse.com to discuss this further. Ed Morse Corporate Offices

Jul 18, 2021 -

darrel g responded

It’s the 18th still haven’t heard anything for Paul he was supposed to reach out Friday

June 18, 2021

April’s 16, 2021: my husband and I both went for service at Ed Morse Honda, Blue Heron Blvd. Zak Giacobbe was our service consultant. He is phenomenal, and is the epitome of what good customer service sho More

by averygfischer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zachary Giacobbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

averygfischer responded

Highly recommend Zak in the service dept.

June 17, 2021

It was my second time at Honda Ed Morse Honda Blue Heron Blvd Riviera Beach, FL, since I arrived with my appointment for my Oil Change services with NiKO VITUREIRA approach to me and getting with a calid go More

by Alovelace72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NIKOLIS VITUREIRA
Jun 17, 2021 -

Ed Morse Honda responded

Thank you for trusting our team to service your vehicle! Our goal is to always provide exemplary and pleasant customer service, and we are elated to hear that that was the case during your visit. Do not hesitate to reach out if you need anything else. Please let us know if you need anything else in the future! Ed Morse Corporate Offices

May 27, 2021

Service department was fantastic the sales department was dishonest and I would not trust them when buying a new or used car unfortunate because the service department is fantastic More

by adamlhodge
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Javier Badia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Ed Morse Honda responded

We regret to hear that you had a negative experience with our sales team. In an effort to better understand your experience, we would appreciate an opportunity to speak with you. Please feel free to reach out to our Sales Manager, Paul Carter, at PaulCarter@edmorse.com. Ed Morse Corporate Offices

May 24, 2021

your customer service is very bad for 5 months I have been trying for someone to contact me I called email, I guess after you get my money you don't care any more this is my third Honda and I will be my More

by shirley_richards2007
Customer Service
Recommend Dealer
No
Employees Worked With
Sales department
May 25, 2021 -

Ed Morse Honda responded

Shirley, we regret to hear that you had a negative experience with us. This is not the culture that we promote here at Ed Morse Honda and we take that very seriously. We would appreciate an opportunity to speak with you so we can work towards a resolution. If you are willing, please reach out to our Sales Manager, Paul Carter, via email at PaulCarter@edmorse.com to discuss this further. Thank you again for bringing this to our attention. Ed Morse Corporate Offices

May 25, 2021 -

shirley_richards2007 responded

I already called him twice and left message also emailed him a few times in early April no response

April 28, 2021

Ed Morse Honda is very professional and I've always been given courteous service. The service department is outstanding; I would not trust the service of my car with anyone else! More

by CJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Badia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Green
Apr 29, 2021 -

Ed Morse Honda responded

Thank you for trusting our team to service your vehicle! Our goal is to always provide exemplary and pleasant customer service, and we are elated to hear that that was the case during your visit. Do not hesitate to reach out if you need anything else. We hope to see you again soon! Ed Morse Corporate Offices

April 20, 2021

Rich is someone I trust when buying a car. I feel confident that he is giving me the best rate on a new car. He is honest, communicative and straightforward. I will never buy a car from anyone but Ri More

by Jessicaharrisonlcsw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Grogan
Apr 21, 2021 -

Ed Morse Honda responded

Thank you for taking the time to share your excellent experience with Rich! We are so happy he could help make your experience a breeze. Should you need anything, please don't hesitate to reach out. Ed Morse Corporate Offices

April 20, 2021

Rich was one of the best salesmen I've ever met. He's honest and really dives into what you want in a new car and makes it happen. I got a used accord from him and made the process so easy. I highly reco More

by mikelob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Grogan
Apr 21, 2021 -

Ed Morse Honda responded

Hi Mike! Hearing that you had such a wonderful experience means the world to our team. We aim to please every customer and make their experience as smooth as possible. If there is anything further that our team can assist you with, please let us know! We'd be more than happy to help. Ed Morse Corporate Offices

April 16, 2021

I had a hard situation with my Nissan getting totaled. I went to Rich because I was referred by a friend to see him. He’s very professional and made sure that I was happy with my buying process. I got a use More

by dhschris2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Mandarino, Rich Grogan
Apr 19, 2021 -

Ed Morse Honda responded

Wow, that is what we love to hear, Chris! We are so pleased that Rich, Ralph, and our team were able to help make your experience a breeze. We appreciate your business and look forward to your next visit. Ed Morse Corporate Offices