Ed Morse Sawgrass Auto Mall

It’s spring break and so I spent the day with my two and four-year-old grandsons. We were very busy at a museum and then I received a text from Buick and my car lit up that I had a low front tire. I happene four-year-old grandsons. We were very busy at a museum and then I received a text from Buick and my car lit up that I had a low front tire. I happened to be in the neighborhood, so I stopped by my dealership on Sunrise Boulevard, and when the young man came out and saw the sleeping baby, he got three other men to come and very very quietly they fixed my tire, checked all the tires and my sensors. They even gave me a free car wash, which didn’t wake up the baby and delighted the 4 year old. I bought the Buick for its safety rating. I’m not a young grandma and I needed to know I had the best vehicle. I remember kindness, efficiency and smiles at a business , but I haven’t seen it for a while. KUDOS, to the gentlemen at Ed Morse Buick on Sunrise Blvd! Thank you. More

My BRAKE LIGHT and ABS LIGHT have been on going on two years. Ed Morse can’t find anyone who makes the part. How does that even happen? Who does that? I was told That I would get a call last year in April years. Ed Morse can’t find anyone who makes the part. How does that even happen? Who does that? I was told That I would get a call last year in April, no call so I called in May was told they were still trying to find someone who makes the part. Brakes are nothing to play around with, it’s clear they don’t card. Why would I recommend this dealership I selected NO but it would not allow me to submit unless I said yes, whatever Ed Morse, whatever. More

Future service customers please be careful when selecting this dealership to work on your vehicle. After making an appointment with them to bring my vehicle I met with the service guy and proceeded to tell h this dealership to work on your vehicle. After making an appointment with them to bring my vehicle I met with the service guy and proceeded to tell him what my transmission was doing for the past day or so when shifting the first and second gear. Dropped off the vehicle at 9:30am in the morning and after not getting a call at around 2:25 pm I decided to call and was told the mechanic hasn't had a chance to diagnose my vehicle. At around 3:50 pm a receive a call telling me that I need it a new transmission at a cost of $7.000.00. I was really surprised how it went from shudder to a toasted transmission in a matter of hours.The mechanic stated my oil was burnt, and gave me no other option than to buy a new transmission. I called the service guy back and told him I was getting my vehicle back and for him to tell me what my bill was, after paying $224.40 to find out the next day Ed Morse dealer did not perform the work 5heybsaid they did, I took my vehicle to a transmission shop, and to my surprise the oil was as clean as new( I have pictures to proof it) to me this is robbery plain and simple, this dealer targets innocent customers in thinking they have no other choice, this is criminal behavior in my book, if I can save anyone from getting taken advantage of I will by writing this review, I will also dispute my charges with my credit card because they did not performed the job they claimed they did. Please please please stay away from this dealer or you are going to regret it. I will report Ed Morse with whoever I have to in order to stop them from their criminal behavior. I hate to believe the service guy was on the plot to make me buy a new transmission knowing I did not need it, but for sure the mechanic guy is not doing his job and trying to bring revenue to the dealer. Shame on Ed Morse for behaving in a criminal matter with their customers. More

My experience at this dealership was nothing but positive. I worked with a leasing consultant that was very professional and knowledgeable. Kenneth Carter Sr. Was very helpful and knowledgeable in a positive. I worked with a leasing consultant that was very professional and knowledgeable. Kenneth Carter Sr. Was very helpful and knowledgeable in assisting me with trading in my vehicle. More

From out of state and purchased a vehicle. They have been unresponsive to handle problems. I would not recommend them. They have been unresponsive to handle problems. I would not recommend them. More

We are repeat loyal Chevy/GMC customer's and would like to send big shout out and kudos to Jason Carter in chevy service, Mr Kenneth Carter and Luis Garcia in sales finance for there outstanding customer s to send big shout out and kudos to Jason Carter in chevy service, Mr Kenneth Carter and Luis Garcia in sales finance for there outstanding customer service! They played huge part in our decision to return to Ed Morse for our latest 23 Yukon Denali purchase! These men are a huge asset to your empire! Thank you 😊 More

Paul was very professional and attentive from the moment we met till the time we left giving me instructions for the car and asking me not to hesitate to call him with any questions. In my opinion, you have we met till the time we left giving me instructions for the car and asking me not to hesitate to call him with any questions. In my opinion, you have an excellent sells man working for you, looking forward to seeing him again in the future. Ray More

Ken and bill were outstanding, friendly and knowledgeable. Best car buying experience I ever had. Will keep buying my cars from them knowledgeable. Best car buying experience I ever had. Will keep buying my cars from them More

Another dealer charging $100000 markups on corvette. I wonder how long it takes for the first $200000 pickup truck to be up for sale by these cheats. Amazing how a dealership that robs their customers b I wonder how long it takes for the first $200000 pickup truck to be up for sale by these cheats. Amazing how a dealership that robs their customers by price gouging and cheats their supplier by doing the very thing they were warned not to do - and still stay in business. More

So we purchased a SUV on the first week of January, our seller William was amazing but unfortunately finance team is the worse. They changed the bank without my approval when we signed for another bank I t seller William was amazing but unfortunately finance team is the worse. They changed the bank without my approval when we signed for another bank I think that is very unprofessional and disrespectful. Secondly me did not receive any communication from our lender and Ed Morse told us to make the first payment that they will transfer that amount to the bank, guess what they never make the payment and the bank sent a letter saying that I’m behind my payment for 2 months. I did not expect to have this horrible customer service from Ed Morse. I spoke with Marie from Finance which promise that she will call me back the next day with some updates is gonna be a week and still waiting for her call, later I got in contact with Adam who is one of the managers he was very understanding and promised as well the same that he will reach out next day guess what I’m still waiting for the phone call with any updates and where is my money that we paid in February. It looks that this company doesn’t care about a customer who purchased 2 cars with them More