Ed Shults Ford Lincoln

Winter treads mounted, oil change, recall taken care of. I was taken care of in a very professional manner - waiting period was great - not toooo long. Everything went smoothly. Thank you, gentlemen! Happy H I was taken care of in a very professional manner - waiting period was great - not toooo long. Everything went smoothly. Thank you, gentlemen! Happy Halloween! More

Daytime Running Lights In reference to invoice # JHC13059: The service I received was exemplary, with one exception: When my vehicle was returned to me the gentleman ( I di In reference to invoice # JHC13059: The service I received was exemplary, with one exception: When my vehicle was returned to me the gentleman ( I did not catch his name, but it was not Chad. Chad checked me in and misunderstood my request, he wrote there was body damage at front lamp area. There is NO body damage at the front lamp area. ) was trying to explain to me why my daytime running lights were not working. First he said he didn't believe Elantra had daytime running lights. When I didn't buy that, he said, and I quote "They will only come on when they are needed." That, my friend is the exact opposite of what daytime running lights are about. My question is who do I talk to to get these lights to work. DRL is on the light switch and the lights are physically in the headlamp assembly. More

Chad Ramsey has a excellent way of dealing with people. I have had my truck serviced here for many years. I am the type of person who wants it fixed and I will give them as much time as possible. Recently I I have had my truck serviced here for many years. I am the type of person who wants it fixed and I will give them as much time as possible. Recently I came across a service writer who was not customer oriented. She just looked at me and said "I understand". Well part of this should be to listen to the customer. She did not have the people skills or automotive knowledge to do this job. There has been a change with the service writers and things are back to great service. Chad: continue the great job. More

Love those Fords!!! I have always been treated courteously with all the staff at Shults of Jamestown. The mechanics are terrific and fixed my problem in a timely manner. I have always been treated courteously with all the staff at Shults of Jamestown. The mechanics are terrific and fixed my problem in a timely manner. My back window on my Ford F-150 would not close. I made an appointment with Shults of Jamestown and they scheduled me within a few days. After reviewing the problem, they realized it was the switch and installed a new one. They even washed my truck after the new switch was installed...now that is service!!! More

Fantastic Customer Service My 2014 Navigator was several thousand miles passed its' recommended oil change because of a long trip I had taken. When I called they where booked in My 2014 Navigator was several thousand miles passed its' recommended oil change because of a long trip I had taken. When I called they where booked into next week. My problem was I had to leave town the next day. I explained my dilemma to the service guy and while not promising anything he told me to bring the vehicle in about 2 or 3 PM. I did. And they were able to work my truck in and helped me make a much needed appointment. They went above and beyond their call of duty and I am very grateful..thanks! More

Service for 2010 F-350 I dealt with Pat Allen at the service desk. He was helpful and professional. The repairs were perfect and all mechanical issues were fixed. I am very I dealt with Pat Allen at the service desk. He was helpful and professional. The repairs were perfect and all mechanical issues were fixed. I am very satisfied with my experience. Thank you. --Bob Lucas, Bemus Point, NY More

check engine light y only concern was that due to a limit of only one diesel mechanic I had to wait two weeks for an appt. service writer was great. Tech solved problem y only concern was that due to a limit of only one diesel mechanic I had to wait two weeks for an appt. service writer was great. Tech solved problem service writer explained there findings and what to do if problem reoccurs. GreAt job More

Car was taken in way after appointment time. The work was very well done. There was an ad in the dealership which offered a $10 mail in rebate on the work we had done. When we asked about it, The work was very well done. There was an ad in the dealership which offered a $10 mail in rebate on the work we had done. When we asked about it, they said it had expired and we were out of luck, I am upset that they left us hanging for their mistake. More

Royal Treatment We were treated like royalty from the moment we entered the Ford Dealership Lot. Dennis was extremely courteous and knowledgeable in every step of th We were treated like royalty from the moment we entered the Ford Dealership Lot. Dennis was extremely courteous and knowledgeable in every step of the process. We'll definitely recommend Ford of Jamestown to our friends and family. More