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Eddie Tourelle's Northpark Hyundai
Covington, LA
1,698 Reviews
For over 20 years, Eddie Tourelle's Northpark Hyundai has stood ready to serve the people of our southeastern Louisiana communities. Buy smart... buy Northpark! Your Hyundai source since 2004.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,698 reviews
November 25, 2023
I was able to get a quick appointment when I called to schedule my appointment. The lady on the phone was very helpful, knowledgeable and the service department was excellent. schedule my appointment. The lady on the phone was very helpful, knowledgeable and the service department was excellent. More
by creimoninq
Verified Customer
Helpful November 25, 2023
My experience was excellent with everyone except Michael Swan. He is an arrogant person and extremely rude and disrespectful. If Preston and others hadn't kept him away I would have left without purchasing Swan. He is an arrogant person and extremely rude and disrespectful. If Preston and others hadn't kept him away I would have left without purchasing the 2 vehicles that day. More
by troy_wust30
November 24, 2023
I was introduced to Preston from Steve Jackson years ago. I have a great working relationship with Preston and I fully trust him I have a great working relationship with Preston and I fully trust him More
by dloup
November 24, 2023
I’ve been waiting for several weeks on a part to repair the cross traffic sensor in my rear bumper and I’ve called several times to get some information on the status with no return call or information. the cross traffic sensor in my rear bumper and I’ve called several times to get some information on the status with no return call or information. More
by NOEMAIL_3138917
Employees Worked With
Don’t know name
November 24, 2023
Fantastic people helping when you need help. No one better in my 73 years with cars No one better in my 73 years with cars More
by JJMT31
Employees Worked With
Other Employees :
Jeffrey Elliott, Hunter Landry, Clifford Byrd, Christian Clark
November 24, 2023
Ronald and his team went above and beyond my expectations . They were super busy and got me finished on time ! . They were super busy and got me finished on time ! More
by JDANOS0
November 24, 2023
He was very rude and he hollered at me. Arguing that I wasn't there at my appointment time when I was there 15 minutes earlier than my appointment time Arguing that I wasn't there at my appointment time when I was there 15 minutes earlier than my appointment time More
by Toni
Employees Worked With
Derrick
November 23, 2023
What frustrated me the most was the scheduling--- it was an AI bot and it wasn't able to get the appointment the day/time I wanted. So I had to call another time and go through hoops to get a person and the an AI bot and it wasn't able to get the appointment the day/time I wanted. So I had to call another time and go through hoops to get a person and then I scheduled it with her and got the day and time that the AI bot told me I couldn't have. Also, when I dropped the car off I asked them to be sure they reset my service warning, because they hadn't done that the previous time so my electronic warning started coming on way earlier that it needed to-- didn't match the sticker. The website said there was a 24,000 mile preventative servicing, but when I got to dealership, there service timeline said 20,000 and 30,000. Finally, 3 days after I brought it home I got a 'change your oil NOW' electronic notice with a warning light-- so they didn't reset the service reminders because I looked on my receipt and they listed oil change--- or did they NOT do the oil change? Plus WAY TOO MANY communications—emails, texts, phone… More
by tlyon1
