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Eddie Tourelle's Northpark Nissan - Service Center

Covington, LA

4.7
139 Reviews

139 Reviews of Eddie Tourelle's Northpark Nissan - Service Center

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March 31, 2024

The crew at the dealership always takes care of all my vehicle needs in a timely manner. Everyone is always friendly and nice. Always enjoy my visits to the dealership. More

by TIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Eddie Tourelle's Northpark Nissan responded

Thanks, Tim! We truly appreciate you sharing with us here and taking a moment to rate your experience. Thank you for being part of our Northpark family!

March 30, 2024

I don’t like extra fee to use my AmX card. And the reason for a two star rating. Check my account to see how much I have spent with the service department. If I calculate and addy3 5% then I h More

by Frank Corriere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Eddie Tourelle's Northpark Nissan responded

Frank--We thank you for this feedback. As part of our transparency in operations, the credit card fee is not something we benefit from but rather the charge your credit card company makes. A credit card swipe fee is a charge a business pays each time a customer makes a purchase using a credit card. It includes fees paid to each company that plays a role in processing a credit card payment. That includes the credit card network, the credit card issuer and the merchant's payment processor. These fees cover the cost of securely sending payment information over the card network, authorizing and funding credit card transactions, and reducing fraud. Swipe fees are typically charged in one of three ways: a flat fee, a percentage of the transaction amount, or both. For instance, if a business is charged a swipe fee of 3.5% per transaction, a $100 purchase would incur a $3.50 fee. At Northpark, we always encourage payment for services by debit card or cash as this eliminates any third party fees. We absolutely want to continue to have the privilege of serving you and considering payment through those methods could ensure you continue receiving our best.

March 28, 2024

Pleasant for the most part. The lady that I seem to be in her list wasn’t at the desk and the others could care less. She was helpful but other Nissan dealerships like Royal in More

by BAGNETTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
Mar 29, 2024 -

Eddie Tourelle's Northpark Nissan responded

Firstly, allow us to sincerely apologize to you for not completely exceeding your expectations during your recent service visit with us. That's our number one priority at each and every opportunity. Our focus on continuous improvement in customer service relies on feedback from customers like yourself--thank you for letting us know where we need to put our energies. This way we can be sure to better serve you in the future.

March 28, 2024

Joshua not a friendly guy and let me sit in waiting area almost 1 hr 45 min. I texted him for an update and did not get a response and your tracking had my car inspected for that long. Finally he got up af More

by JEANFRANCES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Sheridan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Eddie Tourelle's Northpark Nissan responded

Firstly, allow us to sincerely apologize to you for not completely exceeding your expectations during your recent service visit with us. That's our number one priority at each and every opportunity. Our focus on continuous improvement in customer service relies on feedback from customers like yourself--thank you for letting us know where we need to put our energies. This way we can be sure to better serve you in the future.

March 27, 2024

Friendly people and fast service. Explain service needed and was able to complete same day. More

by MILLERTRISH84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Snyder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie and David
Mar 28, 2024 -

Eddie Tourelle's Northpark Nissan responded

Awesome! That's how we deliver on our promise of a truly exceptional experience every day. Thank you for choosing our team!

March 27, 2024

Eddie Tourelle Nissan is My Favorite Dealership In Covington Louisiana And They Will Always Be More

by ethelmaelott22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Zoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel , Brian Mahne
Mar 28, 2024 -

Eddie Tourelle's Northpark Nissan responded

Absolutely wonderful! Thank you so very much for the compliment. We are truly honored to have earned your loyalty. You're an important part of our Northpark family!

March 27, 2024

Super Nice and polite. It very clean in the inside especially by the waiting lounge. The service people are very quick too. More

by Zapata19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kelley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Deshaun Bankston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Eddie Tourelle's Northpark Nissan responded

Fantastic! Thank you for sharing your experience at Northpark Nissan. We truly appreciate you choosing our team!

March 26, 2024

Great service with wonderful staff. Always take good care of you and make your wait pleasant. More

by AGNESBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walt Ladner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Zoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Thomas , Brian Mahne
Mar 27, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful to hear! Thank you for taking time to share your experience and to rate our team members. We truly appreciate you!

March 25, 2024

Great service, attentive, polite, warm atmosphere inside the facilities. Location is very clean and like the refreshment offer of coffee More

by jmarks1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Eddie Tourelle's Northpark Nissan responded

Awesome! Thank you for taking time to share your feedback on your recent visit with us. We appreciate your ratings and all the 5 stars. It's great having you in our Northpark family!

March 25, 2024

Always have a good experience at North Park Nissan. Friendly atmosphere. David & Jamie are great! Thanks More

by lblanch5455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Zoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Eddie Tourelle's Northpark Nissan responded

Thank you! We love seeing shoutouts for our teammates. It's our pleasure to always serve you with our best!

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