Eddy's Chrysler Jeep Dodge Ram

Don't waste your time. We tried to buy a new Durango from them; we put a deposit down for them to bring one in. After them pushing back the date of delivery (it was a deale We tried to buy a new Durango from them; we put a deposit down for them to bring one in. After them pushing back the date of delivery (it was a dealer trade, supposedly) several times, I began to wonder if there really WAS a new vehicle coming to us, so I looked around online and found one closer to home and told them to get that one. It was at this point during my own research where I learned of, and requested the one with, the Tow Package. See below: (As a note of honesty, I did change our desired features to include the Tow Package, which was a result of them not informing me of what all was included in the package [heavy duty engine cooling, suspension extras, etc]. Had I known of these features in the first place I would have requested one as such versus installing a hitch later on like they suggested. Just wanted to mention that to be fair.) Eventually, we were called in to pick up our new Durango. When we arrived I told them I wanted to do a quick walk around and test drive. As I started walking around the outside, I noticed a minor ding here and there in paint and on plastic areas, which I thought was odd for a new car, but they were fairly superficial. We moved around to the rear lift gate and opened it up. Inside we found extensive scratches all throughout the area inside...they were everywhere, and fairly deep. I could already tell this wasn't the exact Durango I thought they had brought down as this one did not have a front license plate bracket mounted, whereas the one I found and told them about had one installed already. I didn't want it anyway, so I was happy they found one without it. However, after finding the scratches and dings we decided to make sure it actually had the Tow Package. When we removed the cover to the tow hitch, rocks/gravel and dirt fell on the ground, and the hitch area was completely caked in dirt (I took a pic)! Ridiculous, and now incredibly fishy; something was wrong. I went straight to the driver's seat to check the mileage: 4,279 miles on a NEW CAR!! And, of course, they (new car manager, name withheld) had "no idea until just now" when we told them. Right. Had I not decided to walk around the car, or drive it for that matter, they would have let me go right in and sign away. I find it impossible to believe that not ONE person throughout the entire dealer trade process realized it had 4279 miles on it, yet I discovered that in the first 2 minutes??...they knew. We grabbed our keys and left. We went to Davis Moore and had a great experience. Davis Moore also blew away their price right off the bat, and that was with ZERO negotiating, none- they just smoked it by several thousand. After sharing my experience at Eddy's with several people, I learned that many shared in the dissatisfaction with them as well (hearsay, but still). The sales manager did call back a time or two to apologize, and he offered some decent incentives to bring us back. They were very enticing and I honestly thought about taking him up on them, but that trust had been severely broken and I simply did not want to reward their unethical practices. I just wish they would have been open and up front about everything from the beginning. If it's going to take a long time to get the car, don't tell me "within the week" and keep pushing it back. If the only vehicle in the region with the specs we want has 4279 miles on it, tell me! I may have been willing to negotiate on that Durango, but not when they try to pull one over on me. This whole thing just blew my mind. I'd avoid them, if able. (I do want to mention that Jordan, our salesman, was kind and polite through the process.) Edit to my review: I just read another review below mine where they (Regan) pulled one over on another person trying to purchase a Durango. Funny how he said my experience was the first time that's ever happened to him! W...o...w. More

Warranty Repair I took my truck in for a warranty repair. They certainly understand the surprise and delight the customer aspect as when I picked the truck up it had I took my truck in for a warranty repair. They certainly understand the surprise and delight the customer aspect as when I picked the truck up it had been washed and vacuumed. It was pretty dirty when dropped off so this was way above expectation. So this is a two thumbs up and 5 starts. Plus the warranty repair fixed the issue. More

Best Car Buying Experience Ever!!! As soon as we arrived to the Dealership we were greeted by our sales associate Patrick Davis. Patrick was like a breath of fresh air compared to some As soon as we arrived to the Dealership we were greeted by our sales associate Patrick Davis. Patrick was like a breath of fresh air compared to some of the other car lots we visited earlier that day. He was very polite and made my wife and I feel very comfortable...even after a couple of previous bad experiences we had earlier that day car shopping. We found out towards the end of our car buying experience that Patrick was a newer car salesman, but we would have never known if he had not told us. Eddy's Chrysler Dodge Jeep, and the car business in general, need more professionals like Patrick. We are now customers for life, and will be telling all of our friends and family were to go from now on. More

Never-ending nightmare & combo of every car lot horror story They have never done the right thing up front. There is no such thing as “service” there. They do the bare minimum and count on people being busy and They have never done the right thing up front. There is no such thing as “service” there. They do the bare minimum and count on people being busy and giving up before they are forced to do the right thing. I feel sorry for anyone who is unfortunate enough to do business with Eddys Chrysler. I firmly believe that anyone who thinks they’ve had a positive experience here simply didn’t catch whatever sketchy injustice was committed against them. The list of grievances is so long, I’ll try to keep the details out and give you a concise list: 1. Salesman can’t find keys, so they show me a dirty, locked. Tries to strong arm me into putting a deposit down. On a car I haven’t been in. 2. On the floor: salesman quotes rates of 2.49, 2.99, and 3.49, promises to fix a ding on the rim, & to get the car certified as pre-owned (thereby resetting factor warranty). In the finance office: adds 3k in GAP insurance & warranties (without mentioning it) in addition to a 4.99 rate. Wouldn’t have caught it if I hadn’t looked at the guy’s screen. Have to force them to beat my CU at 3.25% & they refuse to fix the rim. 3. No follow up call for when my car will be certified & ready for pick up for 4 days . The loaner car they give me is a filthy Impala with less than a half of a tank of gas. 4. FINALLY get my car. That’s when they tell me they can’t find the other smart key (pretty expensive oversight) & I come out to a car with change oil alerts & half a tank of gas. Then my power steering goes out day 1. 5. Fun fact: they don’t honor the money back 7 day guarantee that is printed on every car. Once I’m in there crying, they agree to fix it, give me a 2nd key, change the oil, & fill it up with gas. I get another dirty loaner car with less than a quarter of a tank of gas this time. I have to call them every day to get info on progress or ETA. When it’s finally fixed, they still don’t have it full of gas & the key they give me throws low battery alerts. 6. Less than 3 weeks later, the headlights are acting up. I take it to Davis Moore because I’m sick of calling/being in Eddys. They inform me that I have HDI after-market headlights that aren’t covered by warranty. WOULD’VE BEEN PRETTY NICE TO KNOW when I picked it up after being certified. So I was forced to bring it back to Eddys. I make an appointment & come in, just to be told it’s up to the Used Car Manager whether or not they fix the headlights & he isn’t in til after 10am & he’ll call me. Surprise, surprise – he doesn’t call. I’ve called back to talk to him & had to leave a message. Again – no return call. This will probably end up costing me another couple hundred dollars. When I took it into Davis Moore, they replaced my battery in the FOB Eddy’s gave me – without me asking or paying a dime. If I could do it again, I’d have spent a little more money and gone to Davis. I know now beyond a shadow of a doubt I would’ve saved myself a lot of time and grief. I don’t know that I’ve ever felt so taken advantage of and helpless. More

Terrible dealership! STAY AWAY!!! I nogiated a deal with this dealership on a brand new 2014 Durango. They didnt have the one I wanted on their lot so they ordered one from another dealership. Two da with this dealership on a brand new 2014 Durango. They didnt have the one I wanted on their lot so they ordered one from another dealership. Two days before the vehicle was supposed to show up I called to check the progress on it and it took me a whole day to get a in touch with their new car manager. Finally when I got in touch with him he said the Durango we agreed on was sold and they took the liberty to order a different one unkonwn to me. I asked when he was going to let me know and they said that I was top priority to call even though I called numerous time and this was never mentioned. To make a long story short they were going to have this Durango delivered and when I went to pick it up and realized this wasnt the one we agreed on I would be out my deposit they needed to have to shipped there. DO NOT do business with this crappy dealership! There is so many more Wichita dealers that I would do business with far as im concerend they lost my business for good. More

Mike went the "extra 2 miles" on this one , my 2013 Ram was having gas millage issues after the onboard computer was flashed, they could not find the problem. 2013 Ram was having gas millage issues after the onboard computer was flashed, they could not find the problem. More

John was very attentive, trying very hard to trace down the problem. Listened carefully to me about my difficulties with the Dodge and its starting problems. the problem. Listened carefully to me about my difficulties with the Dodge and its starting problems. More

Came in hour before closing and Lindsey in service office and Carey in service said they would diagnose the battery problem right then to prevent a trip back. Very professional, nice and did everything they and Carey in service said they would diagnose the battery problem right then to prevent a trip back. Very professional, nice and did everything they could to take care of me and get the truck back on the road. Even stayed late to finish work on truck. Also fixed broken tie rod on truck for recall on Christmas eve and got truck back to me. Ecstatic with level of service. They have bent over backwards to take care of the problems and even had to argue with Chrysler to get broken tie rod repaired. Cant recommend them enough ! Scott Powers More

I am very satisfied with the help that I received. there was not hassle with anything, and it was finally nice to get good help for once. Other places just don't seem to help people out as well, and I thank was not hassle with anything, and it was finally nice to get good help for once. Other places just don't seem to help people out as well, and I thank you guys for that! More

Service was great. I found a military discount and they were happy to accommodate the discount. There was no pressure to purchase any extra services. were happy to accommodate the discount. There was no pressure to purchase any extra services. More