Eden Prairie Nissan

Alex used all kinds of ways to ensure that I understood everything about the car and the process. Very impressed with his use of technology. And also his use of many forms of teaching...visual, audible, ta everything about the car and the process. Very impressed with his use of technology. And also his use of many forms of teaching...visual, audible, tactile. He connected my phone to the car. He had videos on a tablet to watch re: technology available on the car, print outs of trade in values on my old car, printouts of add on choices available, etc. He verbally went thru the car technology whilst also showing it to me. I liked the way he used many forms of teaching so that all kinds of learners would have a chance to 'get' the information. He was very patient and never made me feel rushed. He acted like he had all the time in the world to answer my questions . At no time was there any pressure to purchase anything or any sort of upsell. I appreciated that he walked me through the physical building, showing me where service was and introducing me to one of the consultants. Marcus Bailey, in finance, was equally wonderful. He carefully walked through the options, making sure that I understood them. He also had all kinds of technology available for me to use during the process. I really liked the tablet that he had where I could slide options into and out of the agreement to see how it would impact the financial aspect. More

The customer rapport in the service department/area has improved to a 5 star rating! Good eye contact, ready to assist, very pleasant experience overall. improved to a 5 star rating! Good eye contact, ready to assist, very pleasant experience overall. More

Dropped my car off for service and recall work. A loaner was provided since the work was expected to take over 2.5 hours to complete. The loaner was clean and very nice, the work was completed on time, and was provided since the work was expected to take over 2.5 hours to complete. The loaner was clean and very nice, the work was completed on time, and a call was made to me when my car was ready to pick up. More

Alex was very patient and explained everything in detail. Specifically, he did the following that I really appreciated: programmed your cell phone Used his tablet Gave me a printout price quote I Specifically, he did the following that I really appreciated: programmed your cell phone Used his tablet Gave me a printout price quote Introduced me to the service department Showed you how to use my navigation system More

They were very helpful scheduling my service appointment. I was greeted as soon as I arrived and started servicing the car quickly. I was called about necessary work and given helpful advice. appointment. I was greeted as soon as I arrived and started servicing the car quickly. I was called about necessary work and given helpful advice. More

I went in for an oil change and walked out with a new car!!! Greatest feeling ever. Great customer service from Smail. Very fast and also makes it enjoyable by cracking some jokes which is always appr car!!! Greatest feeling ever. Great customer service from Smail. Very fast and also makes it enjoyable by cracking some jokes which is always appreciated :) More

Shannon was on top of my needs at all times. It was my first time using this dealership for service; Shannon definitely impressed. Got me in and out in no time. first time using this dealership for service; Shannon definitely impressed. Got me in and out in no time. More

Just had an oil change but good friendly service. Why is there a stupid minimum word content here? Is this enough words for you? What a waste of time. there a stupid minimum word content here? Is this enough words for you? What a waste of time. More